Due to an extended power outage at the facility, theres a delay for shipment of repalcement device. once the package is shipped your going to recieve an email including your tracking number for replacement device// METRO

Im just going to leave a proper documentation to prioritize to deliver the package.

SHIPMENT DETAILS DUE TO POWER OUTAGE IB LEWISVILLE DCC

I am sorry to hear about the delay of your package I know that you really wanted to get the phone as soon as possible. but due to the unexpected situation we got the latest from our device care center, our Lewisville DCC, is currently closed due to a power outage. Allow 3 additional days for updates. No packages have been pick up since 8/20 and we really appreciate your good understanding about the situation, and we can guarantee that once your device has shipped you will recieve email with the tracking information, plus detailed documentation is added on the account, on that way they are aware that you are doing a follow up with shipment to continously check the update, you may visit out website.....