Port out/Port in

Temporary port out pin

Here are the steps on how to generate the temporary port-out PIN:

1. Log in to the T Life / T-Mobile app.
2. Select the Manage Tab.
3. Select the gear icon in the top right corner.
4. Select Permission & controls.
5. Select Transfer PIN
6. Select Get a transfer PIN.
7. If prompted, agree to verify the account by receiving a code sent via text. • Select Continue. • Enter code sent via text and select Continue.
8. The temporary PIN displays on the screen. Make note of temporary PIN.
9. Click Okay.

We totally respect your decision, Rita. I know how important it is to manage our bill and we do understand you for choosing another carrier. Just want to set a proper expectation, the transfer PIN is same with the port-out PIN. What you will be needing to port the number out is the account number and the transfer PIN.

We are saddened to know that you want to cancel the line but we are here to help. Just to clarify things, is she going to transfer with a different T-Mobile account or another carrier?

I understand that your aunt is wanting to transfer to another carrier, and we totally respect her decision.

With porting out you'll have to provide your account number and transfer pin to the new carrier.

*To find your Account number, here's the steps: Log in to My T-Mobile with your T-Mobile ID and password. Click Account in the upper-left corner, then your account number is displayed at the top right of the Account screen.

FOR TRANSFERRING PIN In case that you need to get your transfer pin, you may follow these steps: T-Mobile app > Select Account. > Select Profile Settings. > Select Line Settings. > Select Request a transfer PIN. > Follow the directions on the screen

For another carrier;

• probe if they are transferring to a different T-Mobile account or at another carrier

I understand that your aunt is wanting to transfer to another carrier, and we totally respect her decision.

TRANSFER PIN In case that you need to get your transfer pin, you may follow these steps: T-Mobile app > Select Account. > Select Profile Settings. > Select Line Settings. > Select Request a transfer PIN. > Follow the directions on the screen

-We have an assigned team that can provide you the transfer pin if ever you're having issues generating the pin on your end. May I know if you are having an error right now? -Alright. Do you mind trying to generate the transfer pin on your end using the steps I provided. Rest assured that I will stay here on the chat if you need further assistance, is that fine with you?

To find your Account number, here's the steps: Log in to My T-Mobile with your T-Mobile ID and password. Click Account in the upper-left corner, then your account number is displayed at the top right of the Account screen.

PORT IN Account number Transfer pin Phone number

To get the account number: 1.Log in to the T-Life / T-Mobile app. 2.Select the Manage tab. At the top, under your name, your account number is displayed.

You can get the account number by following these steps on the app:

Closing para sa mga aalis

So happy we were able to assist you with generating a transfer pin! Thank you for being a valued T-Mobile customer! We appreciate the time you’ve spent with us and the trust you placed in our service.

Have a great rest of your day! Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day!