Thank you for reaching out to us regarding your order. Rest assured that I'll do my best to help you.

I'm really sorry you have not yet received your package.  Rest assured that I'll do my best to help you.

 I'm really sorry you have not yet completely received your package. Rest assured that I'll do my best to help you.

I understand that you want to update/ change the shipping address for this order. Rest assured that I'll do my best to help you.

To whom do I have pleasure in chatting today?

Thank you, XXXX. We do apologize for this. We hope that you're doing great today!

May I have the order number to check it for you?

In order to assist you better, may I have the last name of the recipient and the complete shipping address associated with this order?

Thank you for providing this information! Please allow me 1-2 minutes to check it for you.

Thank you for patiently waiting, XXXX. Upon checking here, it shows that this is an international order. As much as we want to assist you with this,.  We do have a different department for all the international orders. I recommend that you reach out to eShopWorld directly at vs_support@eshopworld.com. Our eShop partners will be able to assist with your order within 24 hours!

I should be the one thanking you for giving me a chance to help you today. Your effort and patience throughout our chat are highly appreciated. I am glad that we are able to sort this out together.

You're most welcome, XXXX! Aside from XXXX for your order! Is their anything I can do to assist you more?

If there's no additional question,. I am glad I was able to help you, XXXX for your order! Thank you for being Victoria's Secret's best part and being such a loyal customer. Have a wonderful day! Bye XXXX!