I realize that this situation is difficult, but I assure you that I'll stay here in chat with you until we find a solution for your concern because that's my main goal on this conversation. TROUBLESHOOTING I appreciate you for reaching out so we can get your network back up and running! We love our network and we want you to enjoy it too! Just to make sure, may I confirm if you moved from different place before this network issue happens? TROUBLESHOOTING - IRATE I appreciate you for reaching out so we can get your network back up and running! We love our network and we want you to enjoy it too! No worries, I will check all the possible reasons that leads to your network issues. Just to make sure, may I confirm if you moved from different place before this network issue happens? PAYMENT I appreciate your enthusiasm to keep your account current! I’d be delighted to help you with processing a payment because I know how important it is to be on top of your bill! Just to confirm, have you already tried using the cost- free options which are the T-Mobile App and T-Mobile Website? PAYMENT- IRATE I would feel the same if this happened to me because I'm a customer myself too. No worries, I'll stay with you here on chat until we sort this out. Definitely, I will make certain that this gets resolved quickly for you! Just to confirm, have you already tried using the cost- free options which are the T-Mobile App and T-Mobile Website? BILL CONCERN I really appreciate you for contacting us today and letting us help you with regards to your bill! I'm a customer myself and I know that bill is confusing sometimes! But since you're connected with me now, my only goal is to clarify and correct your billing concerns! BILL CONCERN - IRATE I also experience this kind of situation because I'm a customer myself. But, thank you for contacting and letting us help you about your concern with the bill charges on your account so we can correct it right away! I'll also be checking all the previous and current bill to compare! SIM ACTIVATIONS I would be delighted to help you activate your new SIM so you can use it right away! I'll make sure that your service will work by the end of this conversation! Let's get started! May I confirm the new SIM number/ICCID number so I can update it on your account? INTERNATIONAL Staying connected while traveling internationally is important. We love our network and want you to enjoy it too! The good news is I’ve got you! Just to confirm, do you need to have all the services that your plan has when travelling to --? INTERNATIONAL - IRATE That's not the experience I want for you! I know how important it is to stay connected to those who matter most. We love our network and want you to enjoy it too! UPGRADE It's wonderful to know that you're looking for an upgrade! I know you are excited to process a new phone right now, so let's go ahead and check your eligibility! May I know what device you prefer? Also, are you interested on purchasing the device under installment? PAYMENT ARRANGEMENT I know how important it is to be on top of your bill! Here in T-Mobile, we offer a lot of ways to keep our customer's account current all the time! We can set up a payment arrangement to give you extra time to settle funds without getting any service interruption! Just to confirm, have you already tried using the cost- free options which are the T-Mobile App and T-Mobile Website? PAYMENT ARRANGEMENT - IRATE I know how important it is to be on top of your bill! Here in T-Mobile, we offer a lot of ways to keep our customer's account current all the time! Just to remind you that we can only modify arrangements if it is within the 24-hour window time and we also need to collect at least 20% of the total balance when the account has a past due. Trust me, if the system provides an alternative option, I would really do it for you in a heartbeat! If you don't mind me asking, may I confirm what amount are you comfortable on paying for today? DECEASED We appreciate you taking the time and effort to contact us regarding your account. This must be a very difficult time for you. I am truly sorry to hear about your loss.