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To make sure that we are dealing with the correct account, I'll be sending a one time PIN on the line ending in _ that you will receive via text message. After receiving the one time PIN, just please advise me, let me confirm it and we're good to go.
Thank you for patienly waiting, @@@. Upon reviewing our system, it seems that the [DEVICE] is currently out of stock due to high demand. No worries though, we can delete this order now so that you can choose a different version of it. Sounds good?
I appreciate your understanding. Rest assured that, as soon as we received the new stocks, we will prioritized your order right away. Mar 24
Marcelino, Dennis Mar 24, 3:48 AM (Edited) DEVICE UPGRADE: We are excited to know that you're interested with your device upgrade and rest assured that I will check this for you same as well with the amazing offers that you can take advantage! 🙂 May I ask please if you have specific device that you're planning to upgrade?
It's good to hear about you're planning to upgrade the 9957 line Dena. I can provide you some great offers ready for you. May I please know what device are you planning to get for the upgrade?
DASH DEVICE UPGRADE ESTIMATES Got that! Upon checking here, the estimated price for the iPhone 14 Plus 128GB in red:
$317.99 Down-payment (taxes and fees are not yet included) $24.25 Monthly (×24mos.)
May I ask if you would like to proceed with upgrade? Mar 26
Marcelino, Dennis Mar 26, 9:45 PM ADD A LINE
You can add a line using our My T-Mobile. Here's the link on how to do it on your end https://www.t-mobile.com/support/account/add-a-person-or-device-to-your-account.
I am glad I was able _______ today. Now that we've gotten that taken care of, do you have a moment to talk about this great deal we have going on?
Since I see you're into the latest & greatest devices, do you know we have a great deal on the new _______? I would love to tell you more about it.
Hey, great news! I see the opportunity to add a tablet with Unlimited data for only $20 bucks. Would you like to hear about it?"
Before I let you go, it would be a disservice If I didn't tell you about this fabulous offer that we have for the SyncUP Drive device. I would love to discuss this with you. May 9
Mendoza, Donna Rio May 9, 11:53 PM (Edited) Purchase option price inquiry spiel:
The purchase option price you are seeing is the amount we could pay in full to own the device, please note that this is not additional, but it is part of the full retail of the device that we separate on phones under Jump On Demand giving you these options:
- Pay it off on your bill to pay it off.
- Enroll it to continuous installment plan until its paid off, when we apply this option this charge will be removed from the bill and will just continue to be charged monthly just like other devices on installment.
- If you do not wish to pay the phone and own it, for as long as it doesn't have any sort of damages, we can return it and stopped being charged for it.
- You can also upgrade and this charge will be removed.
The fee is also charged only after 18 month, when the Jump On Demand lease finishes, this is the time for us to make a decision on what treatment we would like our devices be. But on a regular, the advantage of the JUMP On Demand program is to allow you to upgrade every 30 days without the need to pay off the device for as long as we will trade it in with no damage. If after 18 months no steps are done, you would have the options listed above. You're actually winning on this program.
I totally understand where you coming from though when I checked the phone plan this is under jump on demand, which means after the lease months, there will be a purchase option price that is part of it's full balance to pay off (own the phone) May 15
Mendoza, Donna Rio May 15, 10:45 PM HIGH DOWN-PAYMENT
Upon complete review of your account, I can see here that you indeed were able to get your previous phone before without down payment. This is due to your available equipment credit being sufficient to the price of your previous phone. However, the system recommends a down payment this time because you still have existing EIPs aside from this. No worries! Down payments are actually deducted to your monthly installments and it will definitely make your monthly installments lower! Was I able to clear things up for you?
That's a really good question, XXXX! As you know technology improves on devices year by year and those innovation would mean that devices would cost more. That's why this time you would need to make a downpayment because the device is more advanced than the previous ones and lock on the bright side you would pay less on a monthly basis than you normally would right?
I really love your question Maria! I know downpayment sometimes are mystify, Device are getting extravagant and it depends on the cost of the device and it requires more bucks. But the good thing about this, it less out of pocket on your bill each month.
Everyone at T-Mobile pays the same price for each phone, it's just that down payment amounts are specific to each customer and their account (credit). The down payment depends on factors such as credit, account history, account tenure, payment history. A high down payment today means low monthly phone payments and vice versa. The pricing I can give you today as well as the pricing you see online is for well qualified standing. For this reason, your pricing may change depending on yours. Jun 1
Mendoza, Donna Rio Jun 1, 4:50 AM (Edited) Others may use in the future depending on the available promotions but cx has NO ECA
Upon checking here on my end that your current available credit value is already maximize, and I myself will feel bad if you are not able to take advantage of the promotion however upfront are depending on the credit limit/status of the account. Believe me, we are thankful in your interest to upgrade where you may enjoy more of our services in T-Mobile.
Nothing to worry you might consider having an new iPhone 12 and you can get this with the promotion of $315 off iPhone 12. Would you like to know more about this Aug 22
Mendoza, Donna Rio Aug 22, 2:28 AM (Edited) SMART PHONE EQUALITY/ OPTION TO GET $0 DOWN
In terms of financing, pricing is determined by the results of your credit check during activation. We do have a way where you'll be able to finance devices at a lower down payment.
The fastest way is to simply pay your bills on time for 12 consecutive months, after which you'll become well-qualified for financing prices. We call this program Smartphone Equality. More information about this program can be found here: https://www.t-mobile.com/customers/smartphone-equality-program
Alternatively, simply reaching an account tenure of at least 3 years makes you well-qualified by default. Aug 25
Mendoza, Donna Rio Aug 25, 2:51 AM WITH LOW ECA:
Usually we wait for up to 12 on time monthly payments to be qualified for our Smart phone quality but we want our valued customer like to get new phone as soon as you want! We now do a monthly periodic review so that you can be eligible for low to zero down payment in the future. Thank you for showing interest in upgrading your phone, CX! Let me know if there's anything we can further help you in the account. Aug 29
Mendoza, Donna Rio Aug 24, 8:22 PM (Edited) NO PROMO AVAILABLE FOR CX:
No worries! September is coming! This is an exciting month as we will launch new promotions. Especially with the new iPhone launching, we also have a lot instore for customers. With trade in or without, customers can take advantage of great deals.
Who knows you can get a better deal!
Sharing from@Escobido, Feche Jealisa 🥰 Aug 30
Mendoza, Donna Rio Aug 30, 8:25 PM JOD DISPUTE
We value you, and I really want to help you sort these things out. The lease program you have nothing to worry about as it is almost the same as regular installment plans. You are actually at advantage, because you can continue and own it, there is no price difference with the regular installment plans, yet you can upgrade every 30 days if you would like. You can also return the device after 18 months, only if you would like and not have to pay for the remaining of balance. Finally, you can own if you wish to and continue paying it on installments just like how the devices not on Jump On Demand would.
So to assure you, you are not paying more than other installment programs, you are also not paying for a device just to return it, the choice is yours, you can continue paying it then fully own it. Sep 21
Mendoza, Donna Rio Sep 21, 12:41 AM Promo not available for cx
We appreciate your interest in getting the promotion. Currently, what we have right now is________. Nothing to worry! As a valued customer here in T-Mobile, I am sure we are working on releasing more promotions you may take advantage under your current plan. You will surely get notified as well! Sep 25
Leaban, Maantonette Sep 25, 12:51 AM backordered ___ have been in very high demand and we're currently waiting for the manufacturer to ship out the device. Nothing to worry, our inventory changes daily though and anytime soon, your order will be shipped to your doorstep.
You'll be notified via text/email for status and tracking number as soon as shipment is initiated! We've noted in the account that you contacted us back to follow up on your order status. Sep 26
Leaban, Maantonette Sep 26, 2:49 AM Shipping inquiries:
Apple orders is such a busy time for all of us, fans! I've seen that your iPhone 15 Promax is running late from what we're expecting.
Once we received sufficient inventory, we'll proactively notify you. Rest assured we're continuously working with Apple to ensure that all shipments are fulfilled the soonest time possible! Oct 1
Mendoza, Donna Rio Oct 1, 11:36 PM (Edited) DOWN-PAYMENT INQUIRY:
I have never had a down payment/this high of a down payment with T-Mobile, why do I have one now?
Device prices are constantly changing, and T-Mobile customers are presented with the best financing option available to them. The down payment you are offered is determined by a variety of things like the device you are purchasing and your payment history with us.
Why do I have to pay a down payment that seems to be more than it usually is?
We are always working on different financing options for our customers and some of our customers may see changes in the way they pay for their devices. Some customers may experience an increase in upfront costs. Currently we’re offering 0% interest for all customers which provides the lowest overall cost to finance a device and the lowest monthly payment. Oct 5
Mendoza, Donna Rio Oct 5, 7:33 PM I appreciate your interest in getting the promotion. Nothing to worry! As a valued customer here in T-Mobile, I am sure we are working on releasing more promotions you may take advantage under your current plan especially holiday is around the corner. You will surely get notified as well! Oct 10
Leaban, Maantonette Sep 4, 3:24 AM (Edited) MALAKING DOWNPAYMENT SPIELS
I understand the down payment is higher that what is expected. However, down payments vary depending on several factors like account tenure, payment standing, equipment credit available on your account, as well as the full price of the device you'd like to get. Based on the cost of the ______, down payments are higher since it's a flagship phone. The perks is that the higher the down payment is, the lesser the monthly payments will be, making your monthly cost more affordable.
I'm excited to hear you're looking for a new phone Alex! Pricing and offers are subject to change and aren't guaranteed. Accounts are regularly evaluated on an ongoing basis and pricing eligibility is based on your history with T-Mobile, current open financing balances and also the actual cost of the phone. I'll get the latest pricing pulled up and we can review the devices together and find the best option for your upgrade!
Every customers pays the same price for the product. Down payment costs are unique to each customer's account. Things such as tenure and type of device program can vary by customer. Thankfully, it's just a small portion of the entire device cost upfront and the great news is your payments each month will be smaller.
We truly hear your concern about the cost. The downpayment depends how high end the phone is, account tenure, the storage of the phone and the available device credits that your account can finance.
The good thing about it though is that your monthly installment for the device is lower and this will help you keep your monthly bill as low as possible as well. Shall I take care of your order today?
Down payment costs are unique to each customer's account. The factors considered will be the account tenure and type of device program can vary by customer. The perks is that the higher the down payment is, the lesser the monthly payments will be, making your monthly cost more affordable.
options to lower DP
We can check any of your fully paid devices if we can trade them in and we can surely use that trade in value towards the downpayment.
We also have the option to pay off some devices to increase the ECA (which works also like a credit limit)
Or check other devices with the least possible downpayment. Let me know which option would work best for you Oct 13
Macuto, Kclyn Oct 13, 2:38 AM ZERO ECA
I appreciate this inquiry as well. In terms of financing, this is determined by the results of your credit check during activation and the available credit balance that you have in the account as this helps you to finance a phone meaning the lower the available device credit, the higher of chance your order may be place in full price or have higher down-payment.
If we paid off the phone in the account, there's a bigger chance you can finance the device, good thing, we’re offering 0% interest for all customers which provides the lowest overall cost to finance a device and the lowest monthly payment. Oct 17
Dinglasan, Maryjane Oct 17, 6:30 PM (Edited) @Mesina, Abigael Oct 18
Mendoza, Donna Rio May 12, 12:02 AM CHECK ORDER STATUS
backordered _ have been in very high demand and we're currently in backorder for the model you ordered. Our inventory changes daily though and based on our current inventory projection, your estimated ship date is _.
You'll be notified via text/email for status and tracking number as soon as shipment is initiated! We've noted in the account that you contacted us back to follow up on your order status.
assurance We can see here that estimated ship date for your device is between (estimated ship date). These phones have been incredibly popular as of the moment! Your order is our priority and we've been working hard to ship your phone ASAP. At this point though, we are awaiting more shipments from the manufacturer!
explain pa more! When an order is placed, there'll be an estimated ship date showing! However, many factors go into determining the availability of the device like model, color and memory capacity. As well as the timing of your e-signature!
The estimated shipping dates depend on the number of batches the devices are ordered and released. We have raised this high demand of orders already and we surely don't want you to wait but we can only rely on our manufacturers.
Order is in transit
I know it really isn't fun to wait, especially not for a phone that you really like. We want you to know, that we really our doing everything to get the device to you as soonest as possible. I have the order checked and see that it is with the courier now and in transit, so it wouldn't take that long for your order to be delivered at your door step. We appreciate your kind understanding and patience.