WHERE THE WORK HAPPENS

>ASK -When a Florist Needs Information

>ANS -When We Respond

>TLO -When We Call It Out
-You contact shops directly to place and confirm the order.
-Your focus: Call the preferred shop first, then follow the Search Protocol (WIR → SZP → LMF/FAF). If no shop can take it, call the customer to offer a replacement option.

>REJ -When a Shop Can’t Deliver
-Your job is to find another shop or a new solution fast.
-Your focus: Work the Search Protocol in order (WIR → SZP → LMF/FAF).
Before cutoff/future dated: Speak to 3 shops / max 10 calls
After cutoff or weekend: Speak to 3 shops / max 3 calls
If none are available, call the customer to offer a GPT replacement and document fully.