Shared note

my name is Andrei, calling from Harry and David. Please be advised that this will be recorded for quality assurance purposes. Am I speaking with (cx name)?

I am calling regarding your order (order number), we were unable to send the product because we need the age of the recipient, can you please provide us the date of birth of the recipient?

The reason why we called is that regarding order number (1004776898) was unable to proceed because the order is on hold. For this to be resolved, we need the Date of Birth of your recipient francine brazeau . Are you able to provide that information today?

thankyou for responding to our call and have a merry christmas!