_________________________________________ CNU250723807328 Surname : ZAMAN Mobile Number : 07534181816 Post Code : B11 1PY 1st Line of Address : 71 Medlicott Road, BIRMINGHAM, WARWICKSHIRE, B11 1PY, GB Email Address : alamafshan77@gmail.com Model # : GSXE91BSAD.ABSQLGU Serial # : 411TRZYEJ221 DOP : 16/01/2025 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WANTS TO CANCEL THE REPAIR [Consultation contents] [AI Summary] 1. Contact Reason: Customer called to cancel a scheduled engineer visit for a fridge that was not working, as the issue was determined to be a blown fuse in the house. 2. Customer Request: Customer seeks to cancel the engineer appointment that was previously arranged for the fridge repair. 3. Agent Solution: Agent verified the customer's identity and address, then coordinated with the repair department to send an email to the authorized service center to cancel the scheduled repair appointment. 4. Resolution Acceptance: Yes. The customer accepted the cancellation of the engineer visit without any further issues. 5. Customer Pain Point: Customer expressed frustration over the inconvenience of scheduling a repair for a problem that was not related to the fridge itself. 6. Notable Comments: Customer provided their address and postcode for verification and thanked the agent for the assistance in canceling the appointment. [Request] DONE _________________________________________ RNU250723064284 CNU250722796978 Surname : TOOGOOD Mobile Number : 07970406884 Post Code : DH5 9JB 1st Line of Address : Aquilla House, Toogoods Caravan Site, Station Road, Hetton-le-Hole, HOUGHTON LE SPRING, DH5 9JB, GB Email Address : martine.toogood44@googlemail.com Model # : GSVV80PYLL.APYQLGU Serial # : 308TRTX3D937 DOP : 05/03/2024 Retailer : COSTCO WHOLESALE [Customer Issues] [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a loud buzzing noise from their freezer that occurs when it kicks in to freeze. The noise stops when pressure is applied to the appliance. 2. Customer Request: Customer requests a technician to inspect the freezer due to the persistent noise issue. 3. Agent Solution: Agent created an account for the customer and gathered necessary information, including the serial number and purchase details. The agent informed the customer that technical experts require a short video of the noise for validation and offered to send a link for submitting the video and proof of purchase. 4. Resolution Acceptance: Yes. The customer accepted the solution and agreed to provide the requested video and receipt. 5. Customer Pain Point: Customer expressed frustration over the ongoing noise issue, which has been present since the purchase, and the inconvenience of needing to document the problem. 6. Notable Comments: Customer mentioned purchasing the freezer from Costco earlier this year but does not have the receipt readily available. They are willing to retrieve it if necessary. [Request] DONE BOOKING AND SENDING SMS _________________________________________ Surname : Mobile Number : 07789812287 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] [Consultation contents] [AI Summary] 1. Contact Reason: Customer inquired about the dimensions of the LG Matt Black washing machine, specifically the 9 kg model, due to conflicting information on various websites. 2. Customer Request: Customer seeks accurate dimensions for the washing machine to ensure it fits in their designated space. 3. Agent Solution: Agent attempted to locate the correct dimensions for the 9 kg Matt Black washing machine but faced difficulties due to lack of specific model information. The agent suggested the customer call back with the model number for more accurate assistance. 4. Resolution Acceptance: No. The customer did not accept a resolution as they needed to gather more information before proceeding. 5. Customer Pain Point: Customer expressed frustration over inconsistent dimension information across different websites, which complicates their purchasing decision. 6. Notable Comments: Customer mentioned having previously owned two washing machines and emphasized the importance of accurate dimensions for their current needs. [Request] DONE CUSTOMER WILL RING BACK AGAIN _________________________________________ CNU250723809028 Surname : BLACK Mobile Number : 07480142278 Post Code : BT55 7NZ 1st Line of Address : 4 Cranfield Court, PORTSTEWART, BT55 7NZ, GB Email Address : sylviablack010@gmail.com Model # : F6V1010BTSE.ABLQPUK Serial # : 303PNAJ83912 DOP : 10/07/2023 Retailer : CURRYS [Customer Issues] Note: Customer is ringing us back to know what is the update about the parts that is needed to repair her unit. Agent provided that the ETA of the parts is today 23/07 and she will get an update from the engineers after they receive the parts needed so for them to provide the date and time of the next visit. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about the status of parts ordered for a washing machine repair. 2. Customer Request: Customer seeks an update on the arrival of the parts and the scheduling of the repair visit. 3. Agent Solution: Agent confirmed that one part has been ordered and is expected to arrive by July 23rd. The agent explained that once the parts are received, the engineer will contact the customer to provide an update and schedule the next visit. 4. Resolution Acceptance: Yes. The customer accepted the information provided regarding the parts and the follow-up process. 5. Customer Pain Point: Customer expressed frustration about the delay in receiving the parts and the overall length of time taken for the repair process. 6. Notable Comments: Customer mentioned the urgency of the repair, indicating a desire for quicker service due to reliance on the washing machine. [Request] DONE _________________________________________ CNU250723809507 Surname : BARDEN Mobile Number : 07815496794 Post Code : TN5 7PX 1st Line of Address : COUNDTDOWN POULTRY FARM, Kilndown Road, WADHURST, TN5 7PX, GB Email Address : jackybryanbarden@aoll.com Model # : F4V310SNEH.APTQWUK Serial # : 207PWSDN3854 DOP : Retailer : CURRYS [Customer Issues] WASHER LOUD NOISE DURING FAST SPIN 2 YEARS AGO NOVEMBER CURRYS [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a noisy LG washing machine that makes a loud noise during the spin cycle and is seeking repair assistance. 2. Customer Request: Customer wants to know how to get the washing machine repaired, expressing frustration over a previous repair appointment that was missed. 3. Agent Solution: Agent confirmed the washing machine's details and checked the account for previous repair requests. The agent explained that the customer needs to provide a receipt from the purchase to proceed with the repair. The agent also offered the contact information for an authorized service center to arrange the repair directly. 4. Resolution Acceptance: Yes. The customer accepted the solution of contacting the authorized service center for repair arrangements. 5. Customer Pain Point: Customer is frustrated by the ongoing noise issue and the lack of follow-up on a previous repair request. The customer also expressed dissatisfaction with the service quality and communication. 6. Notable Comments: Customer mentioned a bereavement that affected their ability to address the washing machine issue sooner. They also commented on the clarity of the agent's communication, indicating a desire for clearer English from customer service representatives. [AI Summary] 1. Contact Reason: Customer is calling about a noisy LG washing machine that makes a loud sound during the spin cycle and is seeking repair assistance. 2. Customer Request: Customer wants to know how to get the washing machine repaired, expressing frustration over a previous repair appointment that was missed. 3. Agent Solution: Agent verified the washing machine's serial number and confirmed it was out of warranty. The agent advised the customer to locate the purchase receipt to register for repair. If the receipt is unavailable, the agent provided contact information for authorized service centers that can handle the repair directly. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were frustrated with the need to find the receipt and the previous lack of service. 5. Customer Pain Point: Customer is upset about the washing machine's poor performance after only two years and the inconvenience caused by the missed repair appointment. They expressed dissatisfaction with the clarity of communication from LG. 6. Notable Comments: Customer mentioned a bereavement that affected their ability to address the washing machine issue sooner. They also expressed frustration with the quality of the washing machine and the difficulty in obtaining information from LG. [Request] DONE _________________________________________ Surname : COSTELO Mobile Number : 07506968850 Post Code : SW18 5QD 1st Line of Address : Flat 40 Andrew Reed House Linstead Way, LONDON, SW18 5QD, GB Email Address : Model # : F4V309SNE.ASSQPUK Serial # : 011PNUR1R278 DOP : Retailer : CURRYS [Customer Issues] [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about uploading a video related to a washing machine issue and is having trouble with the upload process, specifically regarding a case number and proof of purchase. 2. Customer Request: Customer seeks assistance in successfully uploading the required video and obtaining a receipt for the washing machine purchase to proceed with the warranty claim. 3. Agent Solution: Agent guided the customer through the upload process, confirming the case number and instructing on how to attach the video and photos. The agent also offered to connect the customer with the retailer, Currys, to obtain the necessary proof of purchase. 4. Resolution Acceptance: Yes. The customer accepted the agent's solution to contact Currys for the receipt and was willing to follow the upload instructions provided. 5. Customer Pain Point: Customer expressed frustration over the complicated upload process and the need for proof of purchase, indicating a lack of clarity in previous communications. 6. Notable Comments: Customer mentioned purchasing the washing machine from Currys and highlighted previous difficulties in understanding the upload requirements, suggesting a need for clearer instructions in future interactions. [Request] DONE DIDN'T ASK THE 3 INFO NO NEED TO DOCU _________________________________________ CNU250723810542 Surname : AZIZ Mobile Number : 07779366262 Post Code : BB5 0SP 1st Line of Address : 20 Richmond Hill Street, ACCRINGTON, LANCASHIRE, BB5 0SP, GB Email Address : ka_ms@hotmail.co.uk Model # : FWV585WSE.ABWQWUK Serial # : 105PWWHKV705 DOP : 20/07/2021 Retailer : CURRYS [Customer Issues] WASHER [Consultation contents] [AI Summary] 1. Contact Reason: Customer is following up on a previous inquiry regarding a washer that is not working and the need to provide a receipt and serial number for warranty verification. 2. Customer Request: Customer seeks clarification on the receipt requirements and wants to confirm if the order confirmation they provided is sufficient for warranty purposes. 3. Agent Solution: Agent explained that the customer needs to provide the main invoice or receipt, which is typically sent via email as a PDF from the retailer, rather than just the order confirmation. The agent reassured the customer that the serial number provided is correct. 4. Resolution Acceptance: No. The customer did not accept the solution as they were frustrated about needing to provide additional documentation despite having already submitted the order confirmation. 5. Customer Pain Point: Customer expressed frustration over the lack of communication regarding the receipt requirements and the inconvenience of needing to obtain another document after already providing the order confirmation. 6. Notable Comments: Customer mentioned that the washer was purchased online and is awaiting the main receipt to proceed with the warranty claim. The customer is eager to resolve the issue quickly due to the washer's malfunction. [AI Summary] 1. Contact Reason: Customer is following up on a previous inquiry regarding a washer that is not working and the need to provide a receipt and serial number for warranty verification. 2. Customer Request: Customer seeks clarification on the receipt requirements and wants to confirm if the order confirmation they provided is sufficient for warranty purposes. 3. Agent Solution: Agent explained that the customer needs to provide the main invoice or receipt, which is typically sent via email as a PDF from the retailer, rather than just the order confirmation. The agent reassured the customer that the serial number provided is correct. 4. Resolution Acceptance: No. The customer did not accept the solution as they were frustrated about needing to provide additional documentation despite having already submitted the order confirmation. 5. Customer Pain Point: Customer expressed frustration over the lack of communication regarding the receipt requirements and the inconvenience of needing to obtain another document after already providing the order confirmation. 6. Notable Comments: Customer mentioned that the washer was purchased online and is awaiting the main receipt to proceed with the warranty claim. The customer is eager to resolve the issue quickly due to the washer's malfunction. [Request] DONE _________________________________________ CNU250718761247 Surname : LAUD Mobile Number : 07896779307 Post Code : PE2 8HT 1st Line of Address : 4 Daffodil Grove, PETERBOROUGH, PE2 8HT, GB Email Address : tomlaud@hotmail.com Model # : FWY706GBTN1.AMBQPUK Serial # : 409PNMH0K107 DOP : 04/12/2024 Retailer : HUGHES [Customer Issues] [RA] Note: Customer wants to have a call back because he missed a call from us. He was asking about the update of the unit. [Consultation contents] [AI Summary] 1. Contact Reason: Customer received a message from the recall team and is calling back for assistance regarding a washer dryer unit. 2. Customer Request: Customer seeks to be transferred to the resolutions team for further assistance with the recall issue. 3. Agent Solution: Agent verified the customer's account details and informed the customer that the resolutions team was currently busy. The agent offered to request a callback from the resolutions team for the customer. 4. Resolution Acceptance: Yes. The customer accepted the solution of receiving a callback from the resolutions team. 5. Customer Pain Point: Customer expressed frustration about the need to wait for assistance and preferred a callback instead of holding on the line. 6. Notable Comments: Customer provided their name and postal code for account verification and expressed appreciation for the agent's help in coordinating a callback. [Request] DONE CASE IS BEING HANDLED BY RESO _________________________________________ CNU250722800987 Surname : AVINASH RUGHANI Mobile Number : 07802738639 Post Code : B25 8YW 1st Line of Address : 27 Gayhurst Drive B25 8YW Email Address : avirughani@gmail.com Model # : F1247TD5.ALSQEUK Serial # : 005JWMK00211 DOP : 22/07/2018 Retailer : [Customer Issues] Not dispensing softener Softener is not exceeding the max line. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a missed call about a repair appointment for a washing machine that is not dispensing fabric softener properly. 2. Customer Request: Customer seeks assistance in scheduling a repair or obtaining contact information for a service center to address the issue. 3. Agent Solution: Agent confirmed the washing machine is out of warranty and cannot schedule a repair directly. Instead, the agent provided the customer with contact details for an authorized service center to arrange for repairs. 4. Resolution Acceptance: Yes. The customer accepted the solution and requested the service center's contact information to follow up. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction, particularly that the fabric softener is not being used during washes, which has been an ongoing issue. 6. Notable Comments: Customer mentioned that the washing machine was purchased in 2018 and has never been serviced, indicating a lack of prior issues with the unit. [Request] DONE SENDING SMS FOR THE ASC CONTACT INF _________________________________________ Surname : Mobile Number : 07789812287 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] F4X7009TBB HUGHES AND AO [Consultation contents] [AI Summary] 1. Contact Reason: Customer called to confirm the dimensions of the LG washing machine model F4X7009TBB, as there were discrepancies in the dimensions listed on different websites. 2. Customer Request: Customer sought clarification on the correct dimensions to ensure the washing machine would fit in their designated space. 3. Agent Solution: Agent verified the dimensions of the washing machine, confirming the width as 600mm, height as 850mm, and depth as 565mm. The agent also clarified that the product is listed as black, without the "matte" designation on the LG website. 4. Resolution Acceptance: Yes. The customer accepted the provided dimensions and confirmed they would proceed with the purchase based on the agent's confirmation. 5. Customer Pain Point: Customer expressed frustration over conflicting information regarding the washing machine's dimensions on various websites, which caused uncertainty about their purchase. 6. Notable Comments: Customer mentioned the importance of accurate dimensions due to limited space for an integrated washing machine and appreciated the agent's assistance in confirming the correct measurements. [Request] DONE NO NEED TO DOCU CUSTOMER JUST INQUIRE THE DIMENTIONS OF THE WASHER _________________________________________ CNU250723812016 Surname : ABBAS-HASHEMI Mobile Number : 07733331768 Post Code : CB4 3PR 1st Line of Address : 17 Nursery Walk, CAMBRIDGE, CB4 3PR, GB Email Address : whaheed@yahoo.com Model # : GSLD80PZRD.APZQLGU Serial # : 408TRKHCY893 DOP : 11/12/2024 Retailer : [Customer Issues] FRIDGE 12215184 Telepresence: No Customer advised about Parking Permits: Yes Service Bulletin: N/A Warranty Status: In Warranty Fault: Ice maker is not dispensing ice Troubleshooting: Ensured that the water supply valve is fully open, ice maker switch is switched on, cubes are not stock together, temperature level is in normal. Additional notes: No parking permit Email: whaheed@yahoo.com Primary Number: 07733331768 Retailer: Curry's [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a refrigerator that was recently repaired but is still not dispensing or making ice properly. 2. Customer Request: Customer seeks assistance in resolving the ice maker issue and wants to know the next steps for repair. 3. Agent Solution: Agent coordinated with the repair department and requested the customer to take a photo of the ice dispenser inside the freezer after removing the ice box. The agent will then forward this photo to technical experts for further diagnosis and to rebook the repair. 4. Resolution Acceptance: Yes. The customer agreed to take the requested photo and send it to the agent for further action. 5. Customer Pain Point: Customer is frustrated that the refrigerator is still malfunctioning after a recent repair, causing inconvenience. 6. Notable Comments: Customer mentioned that the previous engineer only took photos of the exterior and the sticker, not the necessary internal components. The customer is willing to cooperate by sending the required photo for further assistance. [Request] DONE SENDING SMS _________________________________________ CNU250723812532 RNU250723069230 Surname : SPENCER Mobile Number : 01913234127 / 07480934225 Post Code : CH63 8QZ 1st Line of Address : 169 Kings Road, WIRRAL, CH63 8QZ, GB Email Address : andrewspencer1882@gmail.com Model # : GSL460ICEV.ADSQLGT Serial # : 010TRDP1R242 DOP : 27/11/2020 Retailer : CURRYS [Customer Issues] FREEZER IS NOT WORKING 12196282 [Consultation contents] Fault: Entire Unit: Not Cooling Troubleshooting: Adjust the temperature of the freezer. Unplugged the unit and restarted. Cleaned the ice maker. Air vents is not blocked. Cleaned the back of the fridge. Issue still persist. No parking permit required. Recall Job. Customer request for the soonest appointment for the next visit. Freezer Temperature is -21. No foods that is blocking the air vents. Door is still closing properly. Unit just have a recent visit from the engineer on 22/07 and Engineer's report says "Faulty evaporator fan, Fitted new and tested." Issue persist and got worse. [AI Summary] 1. Contact Reason: Customer is calling regarding a refrigerator issue where the freezer is not functioning at all, resulting in water accumulation and spoiled food after a recent engineer visit. 2. Customer Request: Customer seeks a prompt repair appointment to address the malfunctioning freezer, which has worsened since the last service. 3. Agent Solution: Agent confirmed the issue with the freezer and coordinated with the repair department to schedule a follow-up visit. The agent gathered necessary details, including the freezer's temperature and the customer's contact information, to facilitate the booking. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and requested the soonest possible appointment due to the urgency of the situation. 5. Customer Pain Point: Customer expressed frustration over the worsening condition of the freezer after the engineer's visit and the inconvenience of waiting for parts for two weeks. 6. Notable Comments: Customer mentioned that the fridge is still operational but the freezer has completely failed, leading to significant food spoilage. The customer emphasized the need for a quick resolution. [Request] DONE BOOKING AND SENDING SMS _________________________________________ Surname : Mobile Number : 07709523001 Post Code : 1st Line of Address : Email Address : karen.b1958@hotmail.co.uk Model # : Serial # : DOP : Retailer : [Customer Issues] WASHER LEAKING FROM THE UNDERNEATH 2 DAYS AGO 1641216 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an LG washing machine that has started leaking from underneath, with the issue beginning two days prior. 2. Customer Request: Customer seeks assistance in troubleshooting the leak or scheduling a repair service if necessary. 3. Agent Solution: Agent attempted to verify the customer's account and requested the washing machine's serial number for further assistance. However, the customer struggled to provide the correct serial number and could not locate their account information in the system. The agent advised the customer to gather the serial number and reference number from a previous service visit before calling back. 4. Resolution Acceptance: No. The customer did not accept a proposed solution as they were unable to provide the necessary information and decided to call back later. 5. Customer Pain Point: Customer expressed frustration over the inability to locate their account and the lack of information regarding the previous service visit, which hindered the resolution process. 6. Notable Comments: Customer mentioned having a previous service visit but could not find the reference number or account details, indicating a potential issue with record-keeping in the system. [Request] DONE NO NEED TO DOCU CUSTOMER WILL RING US BACK _________________________________________ CNU250723813202 Surname : JONES Mobile Number : 07527675563 Post Code : ST3 4BQ 1st Line of Address : 21 Stapleton Crescent, STOKE-ON-TRENT, ST3 4BQ, GB Email Address : alisonj03@googlemail.com Model # : F4Y509GBLA1.AMBQPUK Serial # : 405PNGX1M015 DOP : 11/09/2024 Retailer : D&G [WHITE GOODS] [Customer Issues] WASHER GAP AT THE BUTTOM OF THE GLASS DOOR [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding an LG washing machine, reporting a gap in the seal at the bottom of the door, which may lead to further issues. 2. Customer Request: Customer seeks to schedule a repair appointment to address the potential problem with the washing machine door. 3. Agent Solution: Agent requested a photo of the gap for verification with technical experts before scheduling a service. The agent explained that the gap might be normal and suggested pushing the door to check for proper sealing. However, the customer insisted that the issue is significant and requires a technician's visit. 4. Resolution Acceptance: No. The customer did not accept the proposed solution, expressing frustration over the need for photo verification and insisting on an immediate technician visit. 5. Customer Pain Point: Customer is irritated by the ongoing issues with the washing machine and the perceived inadequacy of service, especially after paying for insurance. They feel their concerns are not being taken seriously. 6. Notable Comments: Customer mentioned previous problems with the washing machine and expressed dissatisfaction with the service process, indicating they plan to escalate the issue due to their frustration with the current handling of their request. [Request] DONE _________________________________________ CNU250723814405 Surname : KAVANAGH Mobile Number : 0146073157 / 07835308797 Post Code : TA18 7ER 1st Line of Address : Email Address : suekavanagh7@gmail.com Model # : FAV309SNE Serial # : 210PWGNMB359 DOP : 31/03/2023 Retailer : [Customer Issues] WASHER OVERLOADED BY TOWEL U5 Unit is balanced. Unplugged and plug in. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing a U5 error code on their washing machine, indicating an unbalanced load, after overloading it with heavy towels. 2. Customer Request: Customer seeks troubleshooting assistance to resolve the error and restore the washing machine's functionality. 3. Agent Solution: Agent provided troubleshooting steps, including unplugging the machine, checking for balance, and suggested adding more towels to balance the load. The agent also created an account for the customer to facilitate future assistance and requested a photo of the receipt and serial number for warranty registration. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to send the required photos for warranty registration. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction, especially since it has been functioning well for two years prior to this incident. 6. Notable Comments: Customer mentioned the washing machine was purchased on March 31, 2023, and is now out of warranty. They also noted the difficulty in balancing the load due to the towels being heavy and soaking wet. [AI Summary] 1. Contact Reason: Customer is experiencing a U5 error code on their washing machine, indicating an unbalanced load, after overloading it with heavy towels. The machine fails to spin even after attempts to reduce the load. 2. Customer Request: Customer seeks troubleshooting assistance to resolve the error and potentially schedule a repair if the issue persists. 3. Agent Solution: Agent provided troubleshooting steps, including unplugging the machine, checking for balance, and suggested adding more towels to balance the load. The agent also created an account for the customer to facilitate future assistance and requested photos of the receipt and serial number for warranty registration. 4. Resolution Acceptance: Yes. The customer accepted the troubleshooting steps and agreed to send the required photos for warranty registration. 5. Customer Pain Point: Customer expressed frustration with the washing machine's inability to function properly after only two years of use and the inconvenience caused by the error. 6. Notable Comments: Customer mentioned that they have tried multiple times to resolve the issue and are unsure how to send the requested photos via a link. They also indicated that they would attempt to recreate the error before sending the photos. [Request] WAITING FOR THE PHOTOS TO REGISTER AND BOOK IF THE ERROR STILL APPEAR _________________________________________ CNU250723814685 - WARRANTY CNU250723814763 - POST CODE Surname : KO Mobile Number : 07902570280 Post Code : M31 4SW 1st Line of Address : Email Address : kosammie1004@gmail.com Model # : F4X7009TWB Serial # : 503PNVZGH423 DOP : 05/07/2025 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WASHER [Consultation contents] [AI Summary] 1. Contact Reason: Customer called to register a newly purchased LG washing machine for a promotional five-year warranty but was unsure about the registration process. 2. Customer Request: Customer seeks assistance with registering the washing machine for the warranty without becoming a member or receiving marketing communications. 3. Agent Solution: Agent explained that registration requires creating an account in the system. The agent manually registered the customer, collected necessary details (surname, mobile number, postcode, email, serial number, and purchase date), and confirmed the warranty coverage. The agent assured the customer that they would not receive marketing emails. 4. Resolution Acceptance: Yes. The customer accepted the registration process and confirmed their details for the warranty. 5. Customer Pain Point: Customer expressed frustration about needing to register as a member to access the warranty and their dislike for receiving marketing communications. 6. Notable Comments: Customer mentioned they recently moved to a new address, which posed challenges for registration. They also requested not to receive any promotional emails or surveys. [AI Summary] 1. Contact Reason: Customer is calling to register their new LG washing machine for a promotional warranty but is confused about the membership requirement for registration. 2. Customer Request: Customer seeks assistance with registering the washing machine for the warranty without becoming a member or receiving marketing communications. 3. Agent Solution: Agent explained that registration requires creating an account in the system. The agent assisted the customer in providing necessary details, including model number, personal information, and preferences regarding marketing communications. The agent confirmed the promotional warranty eligibility and assured the customer that they would not receive newsletters. 4. Resolution Acceptance: Yes. The customer accepted the need to register as a member to complete the warranty registration, despite initial reluctance. 5. Customer Pain Point: Customer expressed frustration about being required to join a membership to register for the warranty and their dislike for receiving marketing emails. 6. Notable Comments: Customer mentioned moving to a new address and noted difficulties with companies recognizing their new postcode. They also emphasized their preference to avoid promotional emails and surveys. [Request] DONE REGISTERING _________________________________________ CNU250723814929 Surname : OLA ODEOGBERIN Mobile Number : 07944003731 Post Code : E13 0LR 1st Line of Address : Email Address : oladoubleo@gmail.com Model # : GBV5240CEP.AEPQLGT Serial # : 504TRBS5E277 DOP : 10/07/2025 Retailer : CURRYS [Customer Issues] FRIDGE FREEZER REGISTER [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to register a newly purchased LG refrigerator but is experiencing difficulties with the online registration process despite having created an account. 2. Customer Request: Customer seeks assistance in successfully registering the refrigerator to activate the one-year warranty and obtain the additional five-year warranty. 3. Agent Solution: Agent confirmed the customer's details, including model number and purchase date. The agent initiated the registration process while verifying the customer's information, including serial number and purchase location, to ensure successful registration. 4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the refrigerator and provided all necessary information for the process. 5. Customer Pain Point: Customer expressed frustration over the inability to register the product online, which is causing concern about warranty activation. 6. Notable Comments: Customer mentioned purchasing the refrigerator from Currys in Beckton and indicated a preference not to receive promotional emails due to concerns about email clutter. [AI Summary] 1. Contact Reason: Customer is calling to register a newly purchased LG refrigerator but is experiencing difficulties with the online registration process despite having created an account. 2. Customer Request: Customer seeks assistance in successfully registering the refrigerator to activate the one-year warranty and obtain the additional five-year warranty. 3. Agent Solution: Agent confirmed the customer's details and manually registered the refrigerator in the system. The agent explained that the registration confirmation would be sent via email within 10 to 14 weeks, and also offered to send a confirmation via SMS for immediate reference. 4. Resolution Acceptance: Yes. The customer accepted the registration solution provided by the agent, although they expressed concern about the lengthy confirmation time. 5. Customer Pain Point: Customer is frustrated with the complicated registration process and the lack of direct contact numbers for assistance, leading to wasted time and effort. 6. Notable Comments: Customer shared their dissatisfaction with the overall customer service experience, noting that it has become increasingly difficult to reach support and resolve issues efficiently. [Request] DONE REGISTERING AND SENT SMS _________________________________________ CNU250723815088 Surname : WILSON Mobile Number : 07763316610 Post Code : FK7 7HP 1st Line of Address : 24 Alexander McLeod Place, STIRLING, FK7 7HP, GB Email Address : juliewilson2@hotmail.com Model # : F4V310SNE.ASSQWUK Serial # : 208PWTYL8849 DOP : 04/09/2022 Retailer : CURRYS [Customer Issues] BANGING NOISE BLACK DEBRIS THAT IS FALLING ON THE WASHE No error codes. Unit is properly leveled. Issue persists. No parking permit needed. [Consultation contents] Note: Send an SMS for the requested files of VAT Receipt and Serial sticker for registering after it is approve will book it with the requested files of short video of the banging noise and the photo of the issue. ____________________________ [AI Summary] 1. Contact Reason: Customer is calling to clarify details about the warranty for their washing machine, which they purchased in September 2020. They are experiencing a loud banging noise during the spin cycle and have noticed black debris underneath the machine. 2. Customer Request: Customer seeks assistance in understanding the warranty coverage and wants to know if they can register for an extended warranty due to the issues with the washing machine. 3. Agent Solution: Agent verified the purchase date and confirmed the unit is out of warranty for parts and labor. The agent informed the customer that they qualify for an extended warranty and requested the original receipt to register it. The agent also instructed the customer to perform a short cycle without clothes to capture a video of the noise for engineering validation. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to send the required documentation for the extended warranty registration. 5. Customer Pain Point: Customer expressed frustration over the lack of communication from a previous agent regarding the warranty details and the ongoing noise issue with the washing machine, which has been worsening. 6. Notable Comments: Customer mentioned they were initially going to visit a store for assistance but decided to call LG instead. They also noted that they had not received any SMS updates from the previous agent, which contributed to their confusion. [AI Summary] 1. Contact Reason: Customer is calling to clarify details about the warranty for their washing machine, which they purchased in September 2020. They are experiencing a loud banging noise during the spin cycle and have noticed black debris underneath the machine. 2. Customer Request: Customer seeks assistance in understanding the warranty coverage and wants to know if the repair for the washing machine will be covered under the warranty. 3. Agent Solution: Agent verified the purchase date and confirmed that the washing machine is out of warranty for parts and labor. However, the agent informed the customer that they qualify for an extended warranty, which requires sending a receipt and a short video of the issue. The agent provided instructions for sending the necessary documentation and assured the customer that the repair would be free once the warranty is registered. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to send the required photos and video for warranty registration. 5. Customer Pain Point: Customer expressed frustration over the lack of communication from the previous agent regarding the warranty details and the ongoing noise issue with the washing machine, which has been worsening. 6. Notable Comments: Customer mentioned that they had previously spoken to another agent who did not provide clear information about the warranty. They also indicated that they would send the requested documentation promptly to facilitate the repair process. [Request] REGISTER FOR WARRANTY AND BOOK THE UNIT ONCE APPROVED _________________________________________