CALL BACK

CLAIM #:22629670

CALLER'S NAME:DARREN MUELLER

PHONE/CERT/REF:7326877869

ISSUE:SP CAME OUT AND ADVISED CX THAT THEY WILL REPORT TO US THAT THE ITEM IS UNREPAIRABLE.CONCERN WAS ALREADY ESCALLATED IN OUR END 3X BECAUSE WE DID NOT RECEIVE THE REPORT FROM SP AND UP TILL NOW CX DOESN'T RECEIVE ANY RESPONSE FROM OUR END

RESOLUTION: CALLED DEPENDABLE APPLIANCE SERVICE HOWEVER OFFICE HOUR IS OVER ADVISED CX THAT THE SP OFFICE IS AREADY CLOSED AND I WILL FORWARD HIS INFORMATION TO OUR ESCALATION TEAM and they will be the one to call dependale and confirm with them the status of the oven and cx shoul receive a call back from our end.