working on ask queue THE FLOWER PETAL sent message stated REQUESTING TO DELIVER TOMORROW DUE TO UNCLEMENT WEATHER AND ICY ROADS. checked wir shop found. sent cancel to the previous shop transmit and resend the order to the new shop. delete message on queue with sup id 15247 working on chat// customer complain the delivery was late// offered refund of $5.00// customer agreed// close csi working on ask queue CHERRYHILL FLOWERS CONVENTRY sent message stated THIS ORDER CAME IN TOO LATE FOR TODAY'S DELIVERY, DRIVER HAS LEFT FOR THAT AREA. CAN WE DELIVER TOMORROW 12/10? PLEASE ADVISE checked wir shop found. sent cancel to the previous shop transmit and resend the order to the new shop. delete message on queue with sup id 15247 GRETCHEN OESTREICH (309) 691-2045 358895531 working on ask queue//n chicago mdc / design by guzzardo m//sent message stated//cancel this order!! out of delivery area,cancel order// working on ask queue EXPRESSIONS FLOWERS sent message stated NO FRESH AT THIS TIME. checked wir and szp no shop found. called customer with sup id 15247offered redelivery with vendor but insisted for full refund. processed full refund used mgo approved by sup di 15247. csi closed working on ask queue riverside sent message stated today is mon. we still waiting for better inf for redel this order if not please sent us a cancel please adv thanks. checked wir shop found. called customer with sup id 17597 approved delivery tomorrow. sent message to shop working on ask queue yanny florist design sent message stated please cancel is out delivery area. checked wir shop found. working on rej queue all occasions flowers and gifts sent message stated order unread longer than alotted time. order rejected by host. called customer with sup id 17597 but was routed to voicemail left detailed message. to the next agent please offer vendor item. csi left open. delete message from queue with sup id 17597 working on rej queue all occasions flowers and gifts sent message stated order unread longer than alotted time. order rejected by host. called customer with sup id 17597 offered redelivery working on rej queue all occasions flowers and gifts sent message stated order unread longer than alotted time. order rejected by host. called customer with sup id 17597 but was routed to voicemail left detailed message. to the next agent please offer vendor item. csi left open. delete message from queue with sup id 17597 working on rej queue all occasions flowers and gifts sent message stated order unread longer than alotted time. order rejected by host. called customer with sup id 17597 offered redelivery of vendor item with $15 savings pass customer approved used mgo approved by sup id 17597. delete message from queue with sup id 17597 working on ask queue forget me not floral sent message stated hello no orchids until tomorrow. cancel or choose different arrangement. checked wir and szp no shop found. called customer with sup id 17597 approved delivery tomorrow. sent message to shop customer called wanted to change delivery date to dec 30 but upon checking item not available from delivery that date customer wanted to cancel. procesed full refund. csi closed 158696 working on chat// customer complAINed that order was not delivered. offered reshipment sh approved. processd replacement. csi closed. W01005957625106 working on chat// customer complAINed that order was not delivered. offered reshipment sh approved. processd replacement. csi closed. working on ask queue fayetteville flowers we are currently out of white roses we can fulfill this white pink roses if approved. transmitted to the other florist with sup id 17597 sent message WORKING ON ASK QUEUE FAYETTEVILLE FLOWERS WE ARE CURRENTLY OUT OF WHITE ROSES WE CAN FULFILL THIS WHITE PINK ROSES IF APPROVED. CHECKED WIR FOUND REAFORD FLORIST TRANSMITTED TO THE OTHER SHOP DELETING FROM THE QUEUE WITH SUP ID 17597 working on ask queue veldkamps we are unable to make this product please send ok to sub designers choice vase or basket arrangement in same color scheme to value or cancel. per checking this is for funeral today. called customer for approval. working on ask queue flowerama richmond p we have contacted the funeral home to see if this service is still happening today the weather is bad here and getting worse through the day we will let you know if we working on ask queue community flower shop p driver for this area is gone can we deliver tomorrow? checked wir shop not found with sup id 17597 customer called transffered to the voicemail leave detailed message then send message to the shop hello this is christina from 1800flowers.com Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? cancel subscription i can turn off the auto renewal so that you were not compensate again is that ok with you? is there anything else i can help you with you today? thank you for doing business for 1800 flowers.com we cannot currently provide the promo code coz the item is in sale craftymabel@yahoo.com Upon checking your passport membership has been renewed last November27th if you would like i can process your receipt PASSPORT MEMBERSHIP RENEWED Is there anything else i can help you with? ***MULTIPLE TOUCH*** WORKING ON MON ASK QUEUE // PINKZ FLORAL DESIGN P STATED ???? // CALLED CUSTOMER ASSISTED WITH SUP ID 7162 // CALLED CUSTOMER TO OFFER VENDOR ITEMS // WENT TO VOICEMAIL // LEFT A DETAILED VOICEMAIL // ASSISTED WITH SUP ID 7162 ***MULTIPLE TOUCH*** WORKING ON MON ASK QUEUE // PINKZ FLORAL DESIGN P STATED ???? // CALLED CUSTOMER ASSISTED WITH SUP ID 7162 // CALLED CUSTOMER TO OFFER VENDOR ITEMS // WENT TO VOICEMAIL //TO THE NEXT AGENT OFFER VENDOR ITEM Working on ask queue absolutely beautiful flowers abf wrote: please approve substitution of the hard good and the following floral varieties can do fdc for holidays order on hold for sub.checked wir found tampa/lfc. send cancellation to previous shop transmitt and resend delete message on the queue. assisted by sup id working on ask queue flower with smith renee wrote: local obituary service is thursday 12/11 1:00 - 3:00 will deliver before service tomorrow please update delivery date information checked szp no shop found call customer with sup id 3770 WORKING ON ASK QUEUE DETROIT MDC DNC OUR ROADS ARE SNOW COVERED IF THERE AREA IS CLEAR THE DRIVER MAY LEAVE IF A SAFE PLACE FROM FREEZING BY: BECKY B. MAS NO 11966004 working on ask queue// creations from heaven floral boutique// the shop cannot be deliver today because run of red roses // customer called agreed to redelivery tomorrow morning// red roses// sup id 13810 iesha griggs 358677844 (973) 818-3992 hello this is christina from 1800 flowers.com the shop said that they cannot be deliver today because of ran out of red roses if you want they can deliver it tomorrow also if you want they can hot pink roses then it can be delivered it today is that ok with you? [customers agree] alright thank you i can now process it,,, again thank you for doing business with 1800flowers.com my name is christina have a great day i do apologized we cannot guarantee delivery in the morning for residence is from 9am - 8pm Hello, Please proceed the redelivery tomorrow morning of the red roses Thank you. WORKING ON ASK// QUEUE ALL OCCASIONS FLORIST P//UPON CHECKING THE ORDER// THE ORDER HAS BEEN REFUNDED//NO FURTHER ACTION NEEDED// DELETE MESSAGE WITH SUP ID 3770 WORKING ON ASK QUEUE// PETALS FLORIST// CUSTOMER CANCEL REQUEST// UPON CHECKING HERE THIS ORDER ALREADY DELETED SEND MESSAGE TO THE SHOP// SUP ID 3770 WORKING ON ASK QUEUE// FLOWERS BY DESIGN TX P// nancy wrote: please cancel this order as we have not received a response back for the business name. this order was placed a week ago and still no response. again please send cancellation for this order.//look for another florist found none. Called customer with sup id 3770. asked for rhe business name customer doesnt know and wanted a full refund, offered redelivery and refund of the shipping fee issued full refund and $15 sp. sent cancel message. this is regarding your order last dec 3 the order was not delivered due to lack of impormation for the business name and suit number will be that ok if we can reroute the business name going to the home address of the recepient customer inquired through chat wanted to check the status of the order. upon checking, it was already out for delivery. informed customer. csi closed working on ask queue//1800flowers winter park//can you please make sure you send a price change since this was cancelled or send a new order//as per checking replacement was already processed//send cancel to florist. delete message with sup id 8417 working on ask queue//safeway floral #1659 we aren`t seeing the request to cancel on our end please resend// upon checking from previous agents THE CUSTOMER DOESN'T WANT THAT PLEASE CANCEL ON YOUR END. THANK YOU!//CALLED CUSTOMER. CUSTOMER INSIST FOR FULL REFUND//PROCEED WITH A FULL REFUND//SENT MESSAGE TO THE SHOP// AS PER CHECKING ORDER HAS BEEN FULLY REFUNDED AND PROPER CANCEL ALREADY SENT TO SHOP DELETING MESSAGE FROM QUEUE with sup id 3770 working on ask queue//specialfruits arrangements-fl-fbo//we apologize,the delivery driver had a breakdown and cannot make the delivery today.they will be made tomorrow hello this christina from 1800flowers.com i apologized i`m calling to inform you that the order your purchase cannot be delivered today because the driver had a break down however they clarified that they will make sure to deliver tomorrow is that ok with you? i`m sorry about that! Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound? i have here a new product for redelivery as same as the first order you placed the red roses,but About Rose Elegance™ Long Stem Red Roses Bouquet Only Our premium long stem red roses are an elegant surprise for the one you can trust, the one you can turn to, the one you love with all your heart. Beautifully arranged by our expert florists with lush greenery inside a classic glass vase,18 radiant blooms are hand-delivered and ready to delight them. i will checked the earliest delivery date can i put on hold for a minute or two? is that ok with you? We really apologize for the inconvenience this has caused you. I’m more than willing to process a redelivery at the earliest available time at no additional cost, and I would be happy to process the refund of your shipping fee with the $15 Savings Pass for a future order. Would that be okay? working on ask queue//the growing company florist//della wrote:nope what i asked for was for you to work with us on the delivery because it is late in the day. so yes i will confirm your cancel but do not resend it for tomorrow because you waste so much or our time.//upon checking the shop confirm the cancel order//this order is transmitted to the other shop//delete message//sup id 15247 third touch//working on ask queue//westchester ny lfc dnc sent message stated not home will redeliver tomorrow,per checking order was refunded and cancelled.//delete message//sup id 17597 multiple touch//working on ask queue//the most blooms and more//sent message stated send cancel we will not deliver today//checked wir found none// working on ask queue//from the heart florist//sent message stated//when driver got there no one answer the door we will redeliver tomorrow//called customer//routed to voicemail//sent message//sup id 17597 hello this is christina from 1800flowers.com may i speak to shante franklin? i just want to inform you that the driver got there and no one answer the door we will redeliver tomorrow,,is that ok with you? working on ask queue//bloomfields floral//sent message stated//too far for doordash please cancel//checked wir found none// working on ask queue//atlanta mdc//sent message stated please send a cancellation for this order as the driver was informed the recipient lives in california at the time of delivery. we should still be paid the delivery fee.thank you// working on ask queue// 358986612 (replace order) customer called working on chat customer complained delivery address. working on chat customer complained offered redelivery customer agreed with $15 savings pass csi closed "Thank you for reaching out to us. We did not receive enough information to access your order. Please provide us with the information requested below. Order number if available: Your name: Your email address associate with membership: Your phone number: We apologize for the inconvenience and look forward to serving your gifting needs in the future." working on chat customer complained that order not received still in transit. offered redelivery but customer decline wanted discount. offered refund of shipping fee she approved processed refund of $13.99. csi closed "Thank you for reaching out to us. As requested have processed the cancellation of your order and issued a full refund of $31.85. Your refund is being processed and will be applied to your original form of payment. An email receipt will be sent within 24 hours as a proof that the refund has been completed. If you decide you would like to have a Passport membership again, you can sign up online. Should you have any questions or concerns, please feel free to call us at 1-800-993-1192 or email us at passportmembership@1800flowers.com. Thanks for letting us deliver smiles for you and we look forward to helping you express yourself again soon! " working on chat customer complained arrangement receives small instead of large offered redelivery with $15 sp customer agreed with savings pass processed used mgo approved by sup id 8417 csi closed 13901 Comstock Landing Drive, Chesterfield, VA 23838 You don`t often get email from diannabrewer@icloud.com. Learn why this is important [https;//aka.ms/LearnAboutSenderIdentification] I just completed an online order. The billing address should be different than the shipping address. Order number Confirmation #DVP3L7QG6 1292470319 working on chat customer stated that She received a plastic bag with parts to assemble to build the Snow Man Plant that was pictured assembled. educate customer about our types of delivery customer did not want it and wanted refund. offered $15 savings pass decline she wanted refund of $25. processed refund approved by sup id 8417. csi closed 505145 Goose Pond Rd 18466. 5145 Goose Pond Rd Tobyhanna, PA 18466 **working on chat** customer complained he wants to redevelivery his order//offered a redelivery with $15 savings pass//customer declined//customer insist for a full refund//redelivery of the arrangement and reroute it to the home address of the family of the recipient. working on chat customer said that I tried to use COOKIE40 before 6p today but it would not work. So I went and just paid the full price. per checking code is not active. customer insisted to add the code cookie40. processed billing dicrepancy. csi closed Hello, Thank you for contacting 1-800-Flowers.com. My name is Christina and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Are you still with me? Looks like you may have stepped away. I am going to disconnect this session, but if you still need assistance please feel free to message us again. Thank you for reaching out to 1800flowers.com. Hello, Thank you for contacting The Popcorn Factory. My name is Christina and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant. Hello, Welcome to Fruit Bouquets by 1-800-Flowers.com. My name is Christina and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. There is a mix up on my order and it was delivered to the wrong on the wrong day. My family members are not at home. i only limited access to the order coz this is our from our family of brands harry and david upon checking here your order is from harry and david and im only have limited access so ill be transferring you the the correct department A refund of $122.52 is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours. A refund of $94.70 is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours. working on chat//customer complained cancel order//process cancelation//customer insist a refund//process complete//csi closed. 358837480 357349425 359401363 359401363 358521126 5961730506 delivered late A refund of $25.98 is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours. working on chat//customer complained the damaged vase accidentally i ended the conversation//customer callback but routed to voicemail// this is christina from1800flowers.com i apologize that we disconnected the chat,earlier i apologize to that ,, however about your concern on damaged vase is this already resolve? base on my system your order has full refunded. is there anything else i can help you with? thank you again my name is christina have a great day [ted ganis] (917) 304-1263 5960119982 this is christina from1800flowers.com i apologize that we disconnected the chat,earlier i apologize to that ,, however about your concern on damaged vase your order has full refunded. working on chat//customer complained not delivered the product and nowhere to be found//customer worried that they were delivered to the wrong address offered redelivery with $15 savings pass// Dear Stacey, Thank you for reaching out to us. I understand your gift was not delivered as expected. I am truly sorry, as I know the importance of delivering a smile to someone you care about. Please be assured, I've already scheduled a redelivery on 12/17/2025 with the new order number 359530716, at no additional cost to you. Our guaranteed delivery hours are from 9 am to 8 pm going to residences, and 9 am to 5 pm going to businesses. Rest assured that it will be delivered as early as possible. You will receive an email notification once your order is out for delivery and a delivery confirmation once your order gets delivered. Again, we apologize for the inconvenience this has caused and hope you'll let us deliver another smile for you soon! *****GHOST SPIEL***** Since I cannot hear anything on the other line, I will be terminating this call. And if you have any questions regarding your order you may call us at 1-800-521-8030. Thank you and have a nice day. may i verify the custmers name for verification purposes since upon checking on my end thers a lot of recipients name its just a cinsidered a gift for you 8153555564 rosanne hi this is christina from 1800flwers.com i`m` the one you talk to you earlier about the order that you have,, however i called the customer and i told her about the order that delivered in wrong address anf she gave me the new address of the recipient, so the order that you is just considreda gift for you. hello this is christina from 1800flwers.com i jusy want to infom you that the ordr for katie secord it was already delivered but the recipients not recived because of wrong address it was delivered to rosanne steagerman. may i know the new address and we may process the redelivery. is that ok with you? patricia ziebbelle W00611129305 (828) 545-2496 zbellp@aol.com 865 n cass westmont il Dear Owen, Thank you for reaching out to us. I am sorry that you are having a hard time resolving this matter. Please know that you are free to reach out to us when you're ready to resolve this, and the reference order number is 359462292. Again, we apologize for the inconvenience this has caused and hope you'll let us deliver another smile for you soon! Sincerely, Christina G. Customer Care custserv@1800flowers.com 1-800-Flowers.com  working on email customer does not want to call him or doing anything about the order i emailed back the customer apologized and give him the reference number and told him to reach out when his ready to resolve the case again. Thanks for your patience. I’ve processed the cancellation of your order and a full refund of $XXXX is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours. I have also issued a $15 Savings Pass you will receive via email within a week. Again, we sincerely apologize for the inconvenience. 99.01 Jenniefer Loebs (703)425-0700 355906615 working on ask queue. FAIRFAX MDC DNC sent a message stated Hello, we atempted delivery but this is a bad address. no nolonger lives there. please provide valid address and additional $10 for redelivery thanks-jc by: Jenny c mas no 01958546. checked wir found Bunle of Roses Vap. sent a cancel to previous shop. transmitted and resent the order to the shop. delete message from the queue 360049715 (540)250-6752 Crystal Brooks working on ask queue. Williams Florist sent a message stated No this is to late for todays deliver pool. called the customer. offered redelivery. customer declined. customer disconnected. called back the customer. customer said hello and disconnected. sent an email to the customer. sent a message to florist Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window . Could you please confirm if that’s alright with you? "Hello, this is Andrew calling from 1-800-FLOWERS.COM This message is for Crystal Brooks. We are calling in reference to order number 360049715. The delivery date has been updated to ensure your recipient receives an arrangement that is perfectly If you have any questions, please call us at cc . Our specialists are available 24/7 to assist you. Thank you." I sincerely do apologize but we cannot disclose the name of the florist because it is our company's policy If you have more question, please feel free to reach us out by calling 800-356-9377 our specialist is available 24/7 to assist you. Thank you (561)702-5454 working on ask queue. BALTIMORE MDC sent a message stated WHITE CYCLAMEN, WHITE ANTHIRIUM BY : Helen B. Mas no 0056420 called the customer. offer reroute to the recipients home address. customer declined insisting that she wanted any lillies. sent a message to florist. Hi! I’m calling to update you on the status of your order. Our local shop notified us that they don’t have the exact components for your original flower arrangement. The good news is, we have some beautiful alternatives that look and feel very similar, and they’re well worth the price you paid. Should we go ahead with this? "Hello, this is Andrew calling from 1-800-FLOWERS.COM This message is for Marie MCALLISTER We are calling in reference to order number 359984206. Please note that we made a small adjustment to the arrangement to ensure it’s delivered on time. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." (410)807-8370 Hello, this is Andrew calling from 1-800-FLOWERS.COM the customer declined the subsitituon the delivery wil proceed today for subsituition will reroute to the recipient's home address. I sincerely do apologize but they don't have any kind of lillies as much as I wanted this is the shops requesting for your approval we will ask again if they have any other lilies We will send a message to our shop and once we receive a response from the shop one of our monitoring team will call you back 359757055 Corey Wicks (720)271-8227 working on ask queue. LAMONT FLORIST sent a message stated I can do red and white roses only. called the customer. customer agreed. sent a message to florist Hi! I’m calling to update you on the status of your order. Our local shop notified us that they don’t have the exact components for your original flower arrangement. The good news is, we have some beautiful alternatives that look and feel very similar, and they’re well worth the price you paid. Should we go ahead with this? "Hello, this is Andrew calling from 1-800-FLOWERS.COM This message is for Corey Wicks. We are calling in reference to order number 359757055 Please call us back at 1-866-521-8030. Our specialists are available 24/7 to assist you. Thank you." working on ask queue. Detroit MDC DNC sent a message stated according to the website the visitation is thursday 4-7 friday 12-2 note we will deliver on thursday by: Becky B. Mas no 11969539. called the customer. customer wanted to deliver it tomorrow. sent a message to florist. Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? "Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for Jennifer Polak. We are calling in reference to order number 360056394. The delivery date has been updated to ensure your recipient receives an arrangement that is perfectly fresh and beautiful. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." Thank you for patiently waiting. Im gonna send a message to the shop if they can deliver it tomorrow and you'll gonna receive an emal update about your order 358317022 (714)679-7506 Andre Bullock working on ask queue. CONROYS FLOWERS F-27 COSTA MESA DNC sent a message stated This was attempted but recipient was not at work yesterday 12/15 at 3:21pm would you like this re attempted today? BY: DOm.Mas No 00581951. called the customer to reattemp the delivery. customer agreed. sent a message to florist Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? "Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for Andre bullock. We are calling in reference to order number 358310722 The delivery date has been updated to ensure your recipient receives an arrangement that is perfectly fresh and beautiful. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." 357312437 Karen Bennet working on ask queue. Always N Bloom sent a message stated Would you like for me to deliver this today? Called the customer to redeliver the product. customer agreed. sent a message to florist. Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? "Hello, this is Andrew calling from 1-800-FLOWERS.COM This message is for (customer name). We are calling in reference to order number (state order number). The delivery date has been updated to ensure your recipient receives an arrangement that is perfectly fresh and beautiful. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." "Hello, this is (your name) calling from 1-800-FLOWERS.COM This message is for (customer name). We are calling in reference to order number (state order number). The delivery date has been updated to ensure your recipient receives an arrangement that is perfectly fresh and beautiful. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? working on queue ALONDRAS FLOWERS AND PARTY SUPPLIES sent a message stated CAN ES TO LATE FOR TODAY DELIVER.3 BY: MAS NO 00150758. Upon checking previous agent already resolved. no further action needed. delete message from the queue. Hi! I’d just like to give you an update on your order. Due to an unforeseen delay, the delivery has been rescheduled for tomorrow’s earliest delivery window to ensure it arrives fresh and beautiful. Could you please confirm if that’s alright with you? "Hello, this is Andrew calling from 1-800-FLOWERS.COM This message is for Theodore Cordery. We are calling in reference to order number 360183484. Please note that we made a small adjustment to the arrangement to ensure it’s delivered on time. If you have any questions, please call us at 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you." Thank youfor patiently waiting james, I sincerely do apologize that we can't provide the sender's information because it is one of our comany's policy. however we can message the sender about it. you may call us back at t 1-866 521-8030 . Our specialists are available 24/7 to assist you. Thank you.