TEMP CHECK //READY THIS 1&2 · Offline Notepad

TEMP CHECK // ADJACENT

SAMPLE GOOD CHA

Cool! I can't thank you enough for being so thoughtful on working this with us and being so kind for spending your time with us here at messaging.

Please allow me to list down the feature our Essential rate plan.

Patriciajoyce | 03:36am Anything for you, Erin. Oh, I'm glad that everything is all good so far! We want to ensure that you're confident when reaching out to us knowing that your concerns will be handled.

—— —

Do you have any T-Mobile concern that I can assist you with?

While working on it would there be anything else that we can help you out?

Apart from this, may I ask, have all your past/pending issues with T-Mobile been resolved and if you are fully enjoying our seamless and uninterrupted services?

Appreciate it. If there is any delay in my responses, please know that I'm still with you, I promise. I just want to make sure I am giving you and your concerns my full attention! Please allow me couple of minutes to dive into things for you and I will be right back.

Thank you! May I please know if there's anything else that we can help you out with, specifically on your bill, account or services?

Kindly do let me know if you have any clarification on this. Thank you

May I kindly ask your thoughts on this?

May I know if you have any questions or clarifications on this please?

If you need more clarifications regarding this, feel free to ask, alright? I'd be more than happy to assist you

May I kindly know if you have any questions or clarifications on this? I'd be more than willing to assist you or clear something further

Thank you for your kind understanding. Aside from this, may I kindly know if there is anything else we can assist you with?

Before I let you go, may I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

Before I let you go, may I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

If there's anything that I might have missed or if you have questions, please do let me know. Thanks

If there's anything that I might have missed or if you have other questions or concerns, please do let me know. I'd be more than willing to assist you further. Thank you so much

And I would love to know if there's anything else aside from this?

And may I kindly know if there's anything else aside from this?

And may I kindly know if there is anything else that I can extend a help for you?

May I kindly know if is there anything else that I can extend a help for you?

Aside from the __, may I kindly know if there is anything else that I can extend a help for you? I just don't want to miss any

$$$$$$$$

Temp Check (If there's anything that I might have missed, please do let me know. Thank you./If you have other questions or concerns, please do let me know. Thank you.)

(At the same time/And while I still have you here with me), //I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far?// TEMP Check.

If there's anything that I might have missed or if you have questions, please do let me know. Thanks

If there's anything that I might have missed or if you have other questions or concerns, please do let me know. I'd be more than willing to assist you further. Thank you so much

Thank you for giving me the chance to ensure everything is on track for you today. Your satisfaction is our top priority!

Is there anything else you’d like us to take care of? Feel free to share, and we’ll be more than happy to assist you

\\\\*****

Just a quick recap, we have addressed your concern regarding on xxx. Apart from this, to ensure you have amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

&*************

I appreciate your time and letting me help you with your -. For that reason, may I please know how's your T-Mobile experience and if we have all your concerns fully resolved today?

And while I still have you here with me, I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far?

Account health check (visual audit for previous experience).

As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-Mobile is the way you see my assistance.

I'd like to ask, how was your experience with your T-Mobile services so far?

If yes - Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Thanks for your feedback! It means a lot to us!

You've been one of the nicest and most patient customers I've had all day! I really appreciate that!

If no - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here to make your experience better?

I really appreciate your feedback and I hope it's smooth sailing for you from here on out, XX. We want you to love T-Mobile and always have the best customer service experiences. You're the best!

It seems that you are now quite engaged into something more important and I totally understand that you have a lot of things to prioritize.

Just for a recap, we were able to

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Have a great rest of your day!

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Have a great rest of your day!

To see our offers, you can visit this link anytime: https://www.t-mobile.com/offers

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Have a great rest of your day!

Aside from the __ that you have right now, is there anything else that I can extend a help for you?

As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far?

In that case, thank you for reaching out to us regarding your problem. Our goal in T-Mobile is to make sure you have the best service and experience, is there anything else that we can do to make sure you are 100% good with your overall services?

I hope that whenever you think about T-Mobile, you will always think about your conversation with us. I hope I was able to give you an experience today that will allow you to brag about your services to your friends and family.

Before I let you go, just a quick recap that we were able to help you (CS CONCERN). May I know if I have answered and resolved your concerns for today? 😊

Awesome, that's an incredible deal! I greatly appreciate your Messaging in so I could help you out. For the confirmation, today we resolve your concern xxxx regarding on. And for your future references please visit www.T-mobile.com, or kindly download MyT-mobileapp. Thank you for giving me the opportunity to help you!

I truly understand how frustrating this situation is and I apologize for all the hustle it cause you. I really want to change your experience with us. Please let me know how can I turn around your over all experience with us?

We appreciate that and thank you! I'm grateful that you let me look into your account here, just to make sure before I let you go, was I able to fully resolve everything for you today?

May I ask if we're able to take care all of your concerns for today?

We'd love to make sure that we got everything covered for you, may I confirm if there's anything's else we can check or do to make your T-Mobile experience great?

✍️I would like to take this time to ask how is your overall T-Mobile experience? ♡

It’s always our goal to make sure that you’re 100% happy with everything! I see you just started up with us recently and I know that can be a big change! Are you enjoying everything so far? Anything for valuable customers like you. Your experience is important to us. Just to check, is there anything else I can do to help you to make your T-Mobile experience amazing?

Before I let you go, I would also like to take this privilege to ask, are you 100% satisfied with the resolution T-Mobile and I have shared with you? and if did we take care of your reasons for reaching out today completely?

Our goal at T-Mobile is to be #1 in your heart and choice! ❤️Based on my service today, how willing would you be to recommend T-Mobile to your friends and family?

====================================

READY THIS OFFLINE 1.0

READY THIS: NOTEPAD

MS NOTEPAD: https://tmobileusa-my.sharepoint.com/personal/marjorie_enriquez66_t-mobile_com/_layouts/15/Doc.aspx?sourcedoc={fca53742-cb65-4c2e-867f-af7107daab19}&action=edit&wd=target%28REVIEWWW.one%7C6c45fe30-af6c-4308-91ef-d3fdabc2b2a5%2FShawna%20%E2%80%93%20PA%20strong%20assurance%C2%A0%28prmtr%5C%29%7C65bc70b3-4fee-4558-874a-313dd0b3c87f%2F%29&wdorigin=NavigationUrl

CRUISE SITE:

https://www.t-mobile.com/home-internet/eligibility

https://www.t-mobile.com/support/account/check-your-usage

https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises

https://www.t-mobile.com/cell-phone-plans/international-roaming-plans

https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass

https://www.t-mobile.com/stores/locator/

https://www.t-mobile.com/support/account/payment-arrangement

https://www.t-mobile.com/support/account/pay-your-bill

OPENING---- no concern mentioned Hi, this is Marj from T-Mobile Messaging. May I know how we can help?

concern mentioned Hi, this is Marj from T-Mobile Messaging. We appreciate you for letting us know about this concern. Let's partner together to get this resolved

If you don't mind us asking, may we know

2nd:

No problem. I'm sure we can have this solved for you as fast as possible. If you don't mind us asking, may we know

No problem. I'm sure we can have this solved for you as fast as possible. For documentation purposes, may we know

---APPRECIATE

We appreciate your patience in being connected with us here in Messaging.

We appreciate you for letting us know about this concern.

Let me just pull up your account to see further details. Would that be fine?

Thanks for patiently waiting.

PA SUSPENDED-SET PA = RESTORED Thanks for patiently waiting. As per checking here your

-----------------= BUY TIME///IDLE SPIEL

I want to make sure we can fully assist you today. May I kindly know if you were able to read my message?

-**------------

POWERFUL WORDS AFTER CX SAY THANK YOU

After a customer has expressed their gratitude, it's important to respond in a way that maintains the positive rapport you've built. Here are some powerful words you can use:

You're very welcome! I'm here to ensure you have the best experience possible. 2. I'm glad I could assist you. If you have any other questions or need further help, please don't hesitate to ask, alright? I am more than willing to assist you further

It's my pleasure to assist you. Your satisfaction is our priority. 4. I'm happy to hear that you're satisfied with the service. We're always here to help

***Remember, the goal is to make the customer feel valued and appreciated. **

Pleasure is all mine! I'm glad I could assist you. We're always here to help!

You've been one of the nicest and most patient customers I've had all day! I really appreciate that!

I should be the one thanking you for being so understanding and easy to work with! You're very welcome! I'm here to ensure you have the best experience possible.

I should be the one thanking you for being so understanding and easy to work with,

You're most welcome! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness.

We're always here whenever you need us! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness.

Assisting you today was a joy. Wishing you a wonderful rest of your day.

--- RECAP TEMP CHECK

*******>> Optional temp check>>>

Just for a recap we were able to discuss your payment extension

Really appreciate you bringing it up. I hope that with the kind of experience and service that I've provided you today, you will continue to upright your T-Mobile experience everywhere positively. Can I say that with confidence?

2nd>>> ----0-0-0-0--0- Just for a recap you contacted us today regarding your sister's device

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

1.)) ↓ RECAP WITH TEMP CHECK Just for a recap you contacted us today regarding your approved rebates that are ready to be claimed now!

Thanks for your feedback,! It means a lot to us!

I really appreciate your feedback and I hope it's smooth sailing for you from here on out, Justina. We want you to love T-Mobile and always have the best customer service experiences. You're the best!

I really appreciate your feedback and I hope it's smooth sailing for you from here on out, XX. We want you to love T-Mobile and always have the best customer service experiences. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! You're the best!

-------PA GOOD CHAT CLOSING<<< ↓

Just for a recap you contacted us today regarding your payment and payment extension

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely? ———> Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Thanks for your feedback! It means a lot to us! ———>

For your reference, you can also check the scheduled payment using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

---=====-=-=-=-=-=-=

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

<<<----CONTACT US SSO ↓ It looks like you've stepped away. Not a problem.

Just for a recap, you contact us today about

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us || https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

<<<----CONTACT US SSO PANGITTTT↓ It looks like you've stepped away. Not a problem.

Just for a recap, you contact us today about

If ever needed, you can visit the provided link: https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Thank you for your time and effort here in T-Mobile Messaging. We hope everything gets sorted out soon. Take care

&&&&&&&&&>>>>>>>>

ASKING REITERATION ISSUE---

In behalf of T-Mobile, a positive customer service experience is always a top priority. We aim to provide the best service, and it sounds like we fell short in this instance. Your time is valuable and I do hope I was able to override your previous experience the way you feel how I handle your current situation. How I wish all of our customers are as understanding as you. (ADD MOVE FORWARD)

TEMP CHECK I hope that with the kind of experience and service that I've provided you today, you will continue to upright your T-Mobile experience everywhere positively.

Can I say that with confidence?

IDLE PANGITTTTTT----->>>>>

It looks like you've stepped away. Not a problem.

Just for a recap, you contact us today about payment extension.

For your reference, you can also check the scheduled payment using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

We hope everything goes well for you soon. Have a good one. Always take care

IDLE---->>

I see you are engaged in something important right now.

If you still need assistance please don't hesitate to message us back or call customer care at 1 (800) 937 8997. Or make an appointment by:

From T-Mobile app Home screen, tap MORE.
Tap Contact us > Call team > Schedule a Call.
Confirm the number where we can reach you.
Select a date and time for the call.
Tap Confirm.

So happy we were able to help. Have a great rest of your day! Always take care!

We hope everything goes well for you soon. Have a good one. Always take care!

On behalf of T-Mobile, we truly hope everything goes well for you soon, please stay strong. Have a good one.

For your reference, you can also check the scheduled payment using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

We hope everything goes well for you soon. Have a good one. Always take care!

UNKNOWN IDLE SPIEL--->>>

Hope that works out. I am just here if you need more help or if you have clarifications or questions, please don't hesitate to ask, okay? I just don't want to miss any

2nd option>>>>: IDLE SPIEL

It looks like you may have to step away. Not a problem. If this is all for me, I won't take much of your time now.

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

----->><<><><<><<

TEMP CHECK // ADJACENT

Do you have any T-Mobile concern that I can assist you with?

While working on it would there be anything else that we can help you out?

Apart from this, may I ask, have all your past/pending issues with T-Mobile been resolved and if you are fully enjoying our seamless and uninterrupted services?

Thank you! May I please know if there's anything else that we can help you out with, specifically on your bill, account or services?

Before I let you go, may I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

Before I let you go, may I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

May I kindly ask your thoughts on this?

May I know if you have any questions or clarifications on this please?

And I would love to know if there's anything else aside from this?

And may I kindly know if there's anything else aside from this?

And may I kindly know if there is anything else that I can extend a help for you?

May I kindly know if is there anything else that I can extend a help for you?

Aside from the __, may I kindly know if there is anything else that I can extend a help for you?

Kindly do let me know if you have any clarification on this. Thank you

If you need more clarifications regarding this, feel free to ask, alright? I'd be more than happy to assist you

May I kindly know if you have any questions or clarifications on this? I'd be more than willing to assist you or clear something further

Thank you for your kind understanding. Aside from this, may I kindly know if there is anything else we can assist you with?

----->><<><><<><<

IT SEEMS=CX'S ISSUE ALREADY RESOLVED BY PREV REP>>>>

It seems that your concern has already taken care of the previous representative. Thank you for being a valued part of the T-Mobile family! Please know that here in T-Mobile we really care about your experience.

May I kindly ask if you need further assistance regarding your T-Mobile account for today? We just don't want to miss any

Thanks for confirming that! Here's the cost for your rate plan about adding a new line:

right now you are paying for 1 line: $70 with Autopay 2 lines: $130 w/ AutoPay, $140 Regular Lines 3-8: $25 per line AutoPay, $30 per line Regular

So, if you are going to add 5 more lines:

$130 (2lines) + $100 ($25x4lines) Total rate plan cost monthly: $230

International Outage:

There may be issues at their end. What I highly suggest is to try refreshing the network settings after 2-4 hours. If the service is still not working, you have the option to call our international tech team on 1-505-998-3793 to perform some advanced troubleshooting and identify the root cause of the problem.

For the international landline, the number is [Country exit code]-1-505-998-3793.

We appreciate your cooperation and precious time here in Messaging on letting us know about international issue. No worries, we are aware of an issue with a third party which is the cause, and our support teams are currently engaged and doing their best to fix this as soon as possible. We already file a ticket and for your reference here it is: INC109597181

Thanks for confirming. We do apologize for the international issue you are experiencing, XXX. We've been receiving these reports for 1-2 days now and there's no ETA yet. Rest assured that our engineers and our third-party partners are doing everything to make this issue resolved as soon as possible.

We do hope everything goes well for you soon. Have a good one.

Thank you so much for your efforts and cooperation here with me,XXX. We can guarantee you that they've been working hard fixing the issue as fast as possible for our valued customer like you to enjoy your stay abroad as well as being connected with your loved ones

We do hope everything goes well for you soon. Have a good one.

For the international landline, the number is [Country exit code]-1-505-998-3793.

International Outage:

Total rate plan cost monthly: $230 $130 (2lines) + $100 ($25x4lines)

So, if you are going to add 5 more lines:

Lines 3-8: $25 per line AutoPay, $30 per line Regular 2 lines: $130 w/ AutoPay, $140 Regular right now you are paying for 1 line: $70 with Autopay

Thanks for confirming that! Here's the cost for your rate plan about adding a new line:

May I kindly ask if you need further help today?

IT SEEMS=CX'S ISSUE ALREADY RESOLVED BY PREV REP>>>>

----->><<><><<><< It looks like you may have to step away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

3rd: IDLE SPIEL

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

It looks like you may have to step away. Not a problem. If this is all for me, I won't take much of your time now.

2nd option>>>>: IDLE SPIEL

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

If ever needed you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

It looks like you may have to step away. Not a problem. If this is all for me, I won't take much of your time now.

UNKOWN CLOSING SPIEL ----->>>

Hope that works out. I am just here if you need more help or if you have clarifications or questions, please don't hesitate to ask, okay? I just don't want to miss any

UNKNOWN IDLE SPIEL--->>>

On behalf of T-Mobile, we truly hope everything goes well for you soon, please stay strong. Have a good one.

We hope everything goes well for you soon. Have a good one. Always take care!

So happy we were able to help. Have a great rest of your day! Always take care!

===========================================

READY THIS 2.0

READY THIS 2.0 SSOs

CLOSING WITH SSO—UNKNOWN--OFFER SSO ====PA SSO

It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

For your reference, you can also check the payment arrangement using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

=====SO-SO PA SSO

It looks like you may have to step away. Not a problem. For a recap, we've discussed payment extension. If this is all for me, I won't take much of your time now.

For your reference, you can also check the payment arrangement using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

=====BILL AND PAYMENTS SSSO 1.) It looks like you've stepped away. Not a problem. Just for a recap, you contact us today about payment extension

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

2.) It looks like you've stepped away. Not a problem.

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

====UNKOWN CONTACT US SSO

It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

===SO-SO UNKOWN CONTACT US SSO It looks like you have stepped away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

=====manage account SSO It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

====OFFER SSO

It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! •••••• For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

============================

Good news! The refund request is approved. Deposit or credit to the bank account will occur within 1-3 business days