Hi this is Kent at FedEx, may i have your first and last name please? [If the name doesn't match] May i ask if you're calling on behalf of the shipper or the recipient?
Thank you for that information
Could you please verify your delivery address down to the zip code?
I can see here on my end that your package is still in transit. I understand that we have a commitment date on Aug/26/2026 at 8:00 pm. I apologize for what this caused you, here's what happened. Our delivery driver made an attempt on delivering the package today at 2:32 PM and it requires a Adult Signature. However, there was no one at home to receive the package. The delivery will be reattempted again for tomorrow on Aug/27/2026. Could you please send me your email address, so you'll be notified once your package is out for delivery.
Thank you Graham for letting me help you in tracking your shipments. Please stay on the line to answer a 4-brief question survey about how i assisted you today. I'd appreciate that.