insights

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For October, I aim to ensure passing remarks and achieve zero errors to maintain a 100% QA score. I'll improve my schedule adherence by monitoring breaks and allowing extra time for travel. Additionally, I'll focus on prioritizing child cases during manual assignments to boost my score.

For October performance, I commit to have a passing remarks for this month. As part of my game plan, I'll be cautious enough on handling cases to achieve a zero-error rate for this month, this is to ensure no ces as possible and a 100% average on QA. For my schedule adherence, though the over-break had demerit my score, I will be vigilant on auxes monitoring and set a lay way time to travel/ prepare to not get late. Regarding with productivity, as strategized if opportunity will be, a manual assignment I'll set extra effort to extend prioritizing child case that could top up my running score when there will be manual assignment of claims."

When drafting a note, pay close attention to what grounds of dispute are stated in the note, especially in supporting documents. You need to double-check your paraphrase of your reasoning to get the correct supporting facts for the solved case.

I will pay careful attention to my rationale when it comes to the reasons for dispute stated in my notations especially in the supporting documentation. I must need to check my correct reasoning for an accurate supporting information. Rest assured to double-check and paraphrase any statements to get the correct supporting facts for the solved case.

Insights:

The Investigation Signals Dashboard is a go-to reference for the dispute investigation needs. This allows to have the key information in one simple view and can help make an informed decision for a more efficient and thorough investigation. It will helps us determine whether a case a credit or debit. It is a good tool specifically for unauthorized transactions. It could help also in error allegations wherein thee authorizations will be seen in the investigation signals dashboard. (e.g.) in doing chargebacks for CB 11.2.

Although the dashboard does not reflect automatically decision disputes and/or disputed transactions, it is helpful in away for this following questions as basis in reviewing: (1)Why am I getting a message that says the dashboard view is not available for the dispute I'm looking at? (2)Why don't I see prior disputed transactions for the member that show up in the member's Dispute History?

Action Plan: • Utilize the tool while doing cases especially in handling CND. Plotted in dashboards are disputed history that would be a good help in identifying fraud. • I will use the dashboard in a way it will be of great help when there is difficulty in finding authorization in Galileo. For it could be filtered by focus timeframe. • Like in handling CND cases, the spending behavior, money movements, merchant credits are all plotted. • It is very helpful in identifying traces of denied cases. Because it will draws disputed abuse patterns.

Insights: I scored passing in the month-to-date performance due to maintaining composure towards work. I am able to acquired passing rate since I knowingly calculated all the criteria. For attendance, I took a hundred percent no absences been done. In my quality works also, I make sure that I have done a and able to do it. I used to have advise every time I get doubt and somehow when having a little bit feeling unsure towards difficult case.

Action Plan: Hence I am not no longer new to production, I'll see to it that I may able to adapt all the practices and standards to follow, especially maintaining scores. I am looking forward to not get any absences, sure will. I am sure that I could achieve more and improve what's to improve. I'll be making myself relevant and worthy for this job.

Insights I've hit a passing mark in my performance of the month so far by maintaining my composure at work. I am able to achieve the success rate because I have carefully calculated all the criteria. Regarding attendance, I guaranteed a one hundred percent no absences. In the quality of my work too, I guaranteed that I get the job done correctly as possible. I usually take advice whenever I'm in doubt and somehow when I'm feeling a bit uncertain about a difficult case.

Action Plan With consistently good results, I will make sure that I can fine-tune all the methods and standards to be followed, especially with regard to score retention. Of course, I hope there will be no absences. I'm sure I can do more and improve what needs to be improved.