3/15/2024 · Offline Notepad

RUDY ENRIQUEZ

rudy enriquez, 15 Mar. 2024 , 11:48pm help

T-Mobile, 15 Mar. 2024 , 11:48pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 15 Mar. 2024 , 11:48pm Let’s work on your request. [Read]

T-Mobile, 15 Mar. 2024 , 11:48pm [Rich Content] [Read]

rudy enriquez, 15 Mar. 2024 , 11:48pm Chat with a live Expert

T-Mobile, 15 Mar. 2024 , 11:48pm Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 15 Mar. 2024 , 11:49pm Hi Rudy, this is Eunice from T-Mobile, how may I help you? [Read]

rudy enriquez, 15 Mar. 2024 , 11:49pm can you please unlock my iphone

Nikkaeunice, 15 Mar. 2024 , 11:50pm Sure ! I would love to help you out with that. May I please know the reason for the unlock? [Read]

rudy enriquez, 15 Mar. 2024 , 11:50pm can you see my last chat session

rudy enriquez, 15 Mar. 2024 , 11:51pm ?

Nikkaeunice, 15 Mar. 2024 , 11:51pm Thank you for that information, please bear with me I am checking on the conversation for you. [Read]

rudy enriquez, 15 Mar. 2024 , 11:52pm i upgrade my phone and want to give my old one to my daughter

Nikkaeunice, 15 Mar. 2024 , 11:54pm Oh that is wonderful! I also read about that In your previous conversation, may I also have the IMEI of the phone since it is censored on my end. Will that be alright? [Read]

rudy enriquez, 15 Mar. 2024 , 11:54pm sure

rudy enriquez, 15 Mar. 2024 , 11:55pm 35 083922 464191 7

Nikkaeunice, 15 Mar. 2024 , 11:55pm Thank you so much Rudy! let me check on that for you [Read]

rudy enriquez, 15 Mar. 2024 , 11:56pm ok

Nikkaeunice, 15 Mar. 2024 , 11:58pm Just to confirm Rudy this is the Apple iPhone 12, is that correct? [Read]

rudy enriquez, 15 Mar. 2024 , 11:59pm yup

Nikkaeunice, 16 Mar. 2024 , 12:00am Thank you for confirming Rudy! Great news for you I have successfully unlocked your Apple iPhone 12! While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

rudy enriquez, 16 Mar. 2024 , 12:01am ty!!

rudy enriquez, 16 Mar. 2024 , 12:01am that’s it

[Privately] Richelle, 16 Mar. 2024 , 12:02am recap and close [Sent]

Nikkaeunice, 16 Mar. 2024 , 12:02am I'm glad to hear that! You can now give your phone to your daughter, you are such a loving mother and admire you for it. [Sent]

rudy enriquez, 16 Mar. 2024 , 12:03am oh, I’m a father. It’s OK though.

SAMUEL BELTRAN

N/A, 16 Mar. 2024 , 12:50am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]

Samuel Beltran, 16 Mar. 2024 , 12:50am i’m experience drop in calls and poor signal in all different cities and regions as well as in my home

T-Mobile, 16 Mar. 2024 , 12:50am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 12:50am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 12:50am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 12:51am Hi Samuel, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Samuel Beltran, 16 Mar. 2024 , 12:52am Hello

Nikkaeunice, 16 Mar. 2024 , 12:52am Oh no! that is not the experience that we want you to have here in T-mobile. May I please ask when has this started? [Read]

Samuel Beltran, 16 Mar. 2024 , 12:53am past 3-4 weeks. Today was the worst as the calls kept dropping inside my home. I called back (while sitting in the exact same place) using another carrier and the call was fine

Nikkaeunice, 16 Mar. 2024 , 12:56am That situation is really difficult, now worries you have me here, I will do my best to help you fix that. Just to confirm the problem that you are having is your calls being dropped is that correct? [Read]

Samuel Beltran, 16 Mar. 2024 , 12:58am No. The issue is not having signal. I couldnt even use either maps app at certain locations while my friends could use theirs perfectly

Nikkaeunice, 16 Mar. 2024 , 01:00am I appreciate you for telling me about these concerns, as of now may I please ask what signal bars do you currently have? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:00am 2

Samuel Beltran, 16 Mar. 2024 , 01:00am but goes back to 1 every now and then

Nikkaeunice, 16 Mar. 2024 , 01:01am Thank you for confirming that for me, May I also please ask if you have your Wi-Fi connection turned off? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:02am it’s on right now

Nikkaeunice, 16 Mar. 2024 , 01:02am May you please turn off Wi-Fi to make sure you're using the T-Mobile network ? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:03am done

Samuel Beltran, 16 Mar. 2024 , 01:03am the issue persisted with the wifi on or off earlier today

Nikkaeunice, 16 Mar. 2024 , 01:05am Thank you so much! Here is what we are going to do, we are gonna turn on your airplane mode and turn off your device for 20 secs then turn it back on and remove the airplane mode, Can you please let me know by then if how many signal bars you are having? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:05am I’ve already tried this as well but sure

Nikkaeunice, 16 Mar. 2024 , 01:07am I see, you are already one step ahead of me! may I please ask what troubleshooting steps have you tried? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:09am data bar is at 1 now

Samuel Beltran, 16 Mar. 2024 , 01:10am turning off bluetooth and wifi, restarting phone, going on airplane mode

Nikkaeunice, 16 Mar. 2024 , 01:13am Thank you for trying this things out for me Samuel. [Read]

[Privately] Richelle, 16 Mar. 2024 , 01:14am Use the fix at Atlas > Troubleshooting [Sent]

Nikkaeunice, 16 Mar. 2024 , 01:16am Here is what we are going to do, we are going to reset your network selection for you iPhone 15 Pro Max. Just follow these steps:

From the Home screen, tap Settings > General > Transfer or Reset iPhone > Reset.
Tap Reset Network Settings.
3.Confirm your selection.

Please note that resetting network settings will delete all network-related settings and return them to factory defaults. This includes Wi-Fi networks and passwords, cellular settings, and VPN and APN settings. [Read]

Nikkaeunice, 16 Mar. 2024 , 01:17am Can you please let me know once you have tried this option? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:21am just tried it and signal still at 1 or 2 at LTE

Nikkaeunice, 16 Mar. 2024 , 01:26am Thank you so much for doing the basic troubleshooting with me Samuel, May I please know if you are able to be transferred to our specialize tech care to perform advance troubleshooting? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:26am sure

Nikkaeunice, 16 Mar. 2024 , 01:27am Great! may I please know if you have a landline or other number that we can contact you with? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:28am 714-818-1696

Nikkaeunice, 16 Mar. 2024 , 01:30am Thank you so much for that, please wait for my call so I can transfer you. [Read]

Samuel Beltran, 16 Mar. 2024 , 01:31am ok

Nikkaeunice, 16 Mar. 2024 , 01:32am Thank you! [Read]

Nikkaeunice, 16 Mar. 2024 , 01:37am Thank you so much for answering my call Samuel! I will stay here in the chat to make sure that you will be able to talk to our tech team, may I please know if you are able to talk to someone? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:37am still in hold

Nikkaeunice, 16 Mar. 2024 , 01:40am Thank you so much for letting me know, your patience is greatly appreciated, someone will talk to you soon since you are in queuing. Would you like me to keep you company while you wait? [Read]

Samuel Beltran, 16 Mar. 2024 , 01:41am no it’s alright

Nikkaeunice, 16 Mar. 2024 , 01:41am Got you on that Samuel! let me know once your call dropped so I can transfer you again. Alright? [Sent]

KORINA VILLAZANA

KORINA VILLAZANA, 16 Mar. 2024 , 12:02am Hello I need help with my bill

T-Mobile, 16 Mar. 2024 , 12:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 12:02am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 12:02am [Rich Content] [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:02am Change plans

T-Mobile, 16 Mar. 2024 , 12:03am [Rich Content] [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:03am No

T-Mobile, 16 Mar. 2024 , 12:03am What would you like to do? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:03am Representative

T-Mobile, 16 Mar. 2024 , 12:03am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 12:04am Hi Korina, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved [Read]

Nikkaeunice, 16 Mar. 2024 , 12:04am May I please know more about your concern? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:05am I want to know what i am paying by for. What’s the $25 device charge is and what the $15 plus one charge is

Nikkaeunice, 16 Mar. 2024 , 12:06am Thank you so much for bringing this concern to us, we appreciate your time and effort, please bear with me while I check on this charges on your account, will that be alright? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:07am Ok

Nikkaeunice, 16 Mar. 2024 , 12:09am Thank you! I am still here, I just want to make sure that we stay connected. Currently I am checking on your account to further give you some answers. [Sent]

KORINA VILLAZANA, 16 Mar. 2024 , 12:10am Okay thank you

[Privately] Richelle, 16 Mar. 2024 , 12:10am check the account for 1 plus charge. explain what that is by copying the feature and paste in c2 [Sent]

Nikkaeunice, 16 Mar. 2024 , 12:13am Thank you for waiting Korina, just to give you information about the $15 that you have mentioned. The ONE Plus add-on is a feature for the ONE Plan postpaid voice plan. The cost for the Postpaid ONE Plus Voice, Tablet, and DHH is $15 each. CAn you confirm that you have added this feature? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:14am So that’s for an iPad?

KORINA VILLAZANA, 16 Mar. 2024 , 12:14am Because that I do have

KORINA VILLAZANA, 16 Mar. 2024 , 12:14am But then what’s the $25 internet charge?

Nikkaeunice, 16 Mar. 2024 , 12:15am Yes that is correct! about the device connection charge, it is a one-time fee for connecting a new device to the T-Mobile network when activating or upgrading. This charge applies to all device types including BYOD, phones, tablets, laptops, smartwatches, hotspots, high-speed internet gateways, and other connected devices. This charges are given to all customers that connect their device to T-mobile. [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:16am But that seems to be an on going charge….the iPad I connected over a year ago at least

Nikkaeunice, 16 Mar. 2024 , 12:17am I see that might be not the device connection charge, let me further check on this for you. Alright, Korina? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:17am Okay

Nikkaeunice, 16 Mar. 2024 , 12:18am Thank you! Can you please confirm which line is this associated to? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:19am What is?

Nikkaeunice, 16 Mar. 2024 , 12:21am Can you please confirm if this charge is on the tablet line associated with 8375. Currently you have 8 voice line, 1 tablet line and 1 watch line. Can you confirm this? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:22am I know the $15 charge is for my watch but there’s another 15 magenta service and it doesn’t show a device on the bill that it’s watched too and then it shows a $25 tablet charge

KORINA VILLAZANA, 16 Mar. 2024 , 12:22am I thought it was $15 for the tables

Nikkaeunice, 16 Mar. 2024 , 12:25am I can confirm here on my end that there is no extra watch line on your account, what you do have is a Tablet line and it is connected to your Apple iPad Air which is $65 but since you have a Mobile Internet Discount of -$40 so it is $25. [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:27am [Image] What is this charge?

Nikkaeunice, 16 Mar. 2024 , 12:31am Thank you for providing me this information, I'll make sure to thoroughly check this out for you. [Read]

Nikkaeunice, 16 Mar. 2024 , 12:34am As per checking here in your account the line ending 0203 currently have an active plan of ONE Plan Plus for your iPhone 14 Pro which is $15.00

ONE Plan Plus- $15.00
iPhone 14 Pro- $45.84
2022 Apple Trade P32 (discount)- -$32.71
TOTAL: $28.13 [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:35am But what is it? Like is it an additional service?

Nikkaeunice, 16 Mar. 2024 , 12:36am Yes it is a service for your iPhone 14 Pro, but now worries since you have a discount on this line of $32.71 [Read]

Nikkaeunice, 16 Mar. 2024 , 12:37am no** [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:37am Okay are there any cheaper phone plans available?

KORINA VILLAZANA, 16 Mar. 2024 , 12:37am Almost $400 a month is a bit ridiculous for phone service

KORINA VILLAZANA, 16 Mar. 2024 , 12:37am And can you please remove the iPad internet thing from the plan

Nikkaeunice, 16 Mar. 2024 , 12:38am The benefit of this service includes benefits such as up to 4K UHD video streaming (must activate Up to 4k UHD video streaming), Canada and Mexico included, International Roaming (MAX / Ultimate experience), T-Mobile In-Flight Connection (MAX / Ultimate experience), and additional benefits like Scam Shield Premium. [Read]

Nikkaeunice, 16 Mar. 2024 , 12:38am Just to confirm you would like to remove your Magenta Tablet plan? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:38am Yes

Nikkaeunice, 16 Mar. 2024 , 12:40am I understand that you want a lower bill for your account, May I please ask if you would like to convert this line for another device ? [Read]

Nikkaeunice, 16 Mar. 2024 , 12:43am Would you also like me to list down the benefits of the Magenta Tablet line that you currently have? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:44am No I just want to remove It completely

Nikkaeunice, 16 Mar. 2024 , 12:45am Got it I understand, and we respect and totally understand your decision here in T-mobile. Let me proceed with the cancellation now. Please stay connected, will that be alright? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:45am Okay

Nikkaeunice, 16 Mar. 2024 , 12:46am Thank you so much Korina. While I am working on your cancellation, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Nikkaeunice, 16 Mar. 2024 , 12:51am Korina, Thank you so much for your patience I have successfully cancelled the line ending 8375. Just to set proper expectation It will take effect on the 4/04/2024. Will this works for you? [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 12:52am Yes that’s fine

KORINA VILLAZANA, 16 Mar. 2024 , 12:52am Can you let me know if I’m able to change to a cheaper plan ?

KORINA VILLAZANA, 16 Mar. 2024 , 12:52am Or where can I save some money

Nikkaeunice, 16 Mar. 2024 , 12:54am I'll gladly help you out with that, let me check on the plans for you to see if there are available plan for your request. [Read]

Nikkaeunice, 16 Mar. 2024 , 01:17am Upon completion of the task, I'll make sure to notify you. Your patience is greatly appreciated! [Read]

KORINA VILLAZANA, 16 Mar. 2024 , 01:18am Okay thanks you

Nikkaeunice, 16 Mar. 2024 , 01:21am Thank you so much for your patience Korina! Upon checking here you are currently on a 8 voice line, we have an Essential Saver plan but it is only applicable for 6 lines. Currently you are on a plan with a one voice line for free as a discount. The lowest plan that I could find you was the Magenta plan, The cost for 8 lines is $240 with AutoPay. [Read]

Nikkaeunice, 16 Mar. 2024 , 01:35am What I humbly suggest for you is to maintain the current plan that you have since once you switch up plan you will not be able to go back, will that be alright? [Sent]

Nikkaeunice, 16 Mar. 2024 , 01:48am Hello there Korina! I have tried calling you, but it seems you are currently engaging with something. No worries, I will keep notes of our chat so that if you want to come back with your concern then we can continue. Today we were able to Cancel your Magenta Tablet Line and inform you about the charges in your account. You can also contact our customer care at 1-800-937-8997 and you can also refer to this link for managing your plans:

-https://www.t-mobile.com/support/account/add-or-remove-services

Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! [Sent]

JUAN RODRIGUEZ

N/A, 16 Mar. 2024 , 01:45am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 16 Mar. 2024 , 01:45am Want to ask about upgrade

T-Mobile, 16 Mar. 2024 , 01:45am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 01:45am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 01:45am [Rich Content] [Read]

Visitor, 16 Mar. 2024 , 01:45am Chat with a live Expert

T-Mobile, 16 Mar. 2024 , 01:45am [Rich Content] [Read]

T-Mobile, 16 Mar. 2024 , 01:46am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 01:46am Hi Juan, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 16 Mar. 2024 , 01:47am May I please ask what upgrade you would like to do? [Read]

Visitor, 16 Mar. 2024 , 01:49am Thank you, I went into the store yesterday about the screen on my Fold and the replacement states that it isn't shipping till April 11 but I wanted to upgrade to a different device. And I wondered if that's possible with paying the insurance and order the new one?

Visitor, 16 Mar. 2024 , 01:50am I am looking at the Pixel 8 Pro

Nikkaeunice, 16 Mar. 2024 , 01:53am Oh! That is a great question, Yes, it is possible to upgrade to a different device while waiting for a replacement. Although may I kindly confirm, you have filled with an Assurant is that correct? [Read]

Nikkaeunice, 16 Mar. 2024 , 01:55am May I also ask which line is the device connected to so I can check for it on my end if it is eligible for an upgrade? [Read]

Visitor, 16 Mar. 2024 , 01:58am I don't know how he did it, It is the factory installed screen protector, n he told me the price is $5.32. The number is 860-263-9674. And I was told that the replacement has to come in first then we could upgrade.

Nikkaeunice, 16 Mar. 2024 , 02:00am Got you on that Juan! upon checking here yes you can definitely do an upgrade but it is a regular upgrade which doesn't require any trade-in but if you wait for the device to arrive then we can proceed with the trade-in/upgrade for your device. Please let me know how you wish to proceed with this? [Read]

Visitor, 16 Mar. 2024 , 02:01am I still have payments on it and it is part of the jump program.

Nikkaeunice, 16 Mar. 2024 , 02:03am Alright! I'll be checking this on your account to look for possible options. Please bear with me while I check would that be alright? [Read]

Visitor, 16 Mar. 2024 , 02:04am Yes, thank you

Nikkaeunice, 16 Mar. 2024 , 02:06am You are most welcome Juan! I will be sending you a one time pin verification on the line ending 9674, are you able to receive it ? [Read]

Visitor, 16 Mar. 2024 , 02:07am yes

Nikkaeunice, 16 Mar. 2024 , 02:07am Your One-time PIN was successfully sent. [Read]

Visitor, 16 Mar. 2024 , 02:07am 272468

Nikkaeunice, 16 Mar. 2024 , 02:08am Thank you so much for that I have verified your account~! [Read]

Visitor, 16 Mar. 2024 , 02:09am You're welcome

Nikkaeunice, 16 Mar. 2024 , 02:14am Great! upon checking here you can definitely do an upgrade using JUMP 2.0! But since it is a JUMP upgrade you will need to wait for the device replacement before you can make the upgrade because you will need to give back your device for the upgrade to happen. [Read]

Visitor, 16 Mar. 2024 , 02:14am Ok, then I will just have to wait

Nikkaeunice, 16 Mar. 2024 , 02:15am Perfect! You can always contact us back to assist you with the upgrade once you have your device. While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Visitor, 16 Mar. 2024 , 02:16am No, that's all I needed help with. Thank you, and hope that you have a great day.

Nikkaeunice, 16 Mar. 2024 , 02:17am I'm glad to hear that Juan! I appreciate your cooperation and patience with me for this concern. As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Visitor, 16 Mar. 2024 , 02:17am It has been great

Nikkaeunice, 16 Mar. 2024 , 02:17am Cool! I am really happy to hear that from you~! I hope I was able to positively impact your overall T-Mobile experience. Did we take care of your reasons for reaching out today completely? [Read]

Visitor, 16 Mar. 2024 , 02:18am Yes, you have

KENNY FETIERE

Kenny Fetiere, 16 Mar. 2024 , 02:17am Hello

T-Mobile, 16 Mar. 2024 , 02:17am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 02:17am In a few words, what would you like to do today? [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:18am Can you resubmit my payment arrangement

T-Mobile, 16 Mar. 2024 , 02:18am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 02:18am [Rich Content] [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:18am Chat with a live Expert

T-Mobile, 16 Mar. 2024 , 02:18am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:19am Okay

Nikkaeunice, 16 Mar. 2024 , 02:20am Hi Kenny, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 16 Mar. 2024 , 02:21am Yes I would love to help you out with resubmitting your payment arrangement. May I kindly ask what is the date that you prefer? [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:22am March 20th

Nikkaeunice, 16 Mar. 2024 , 02:23am Got you on this! Just to confirm you would like a 1 installment payment arrangement for March 20th is that correct? [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:24am I actually wanted you to resubmit it today because I locked my card

Nikkaeunice, 16 Mar. 2024 , 02:26am Oh! I totally get your concern. I can definitely delete your current arrangement since it has not been 24hrs since the creation, May I kindly ask if you would like to resubmit it on your end to save up the $10 support fee? I will be willing to give you a self service option for this [Read]

Nikkaeunice, 16 Mar. 2024 , 02:28am Good news Kenny! I have successfully removed your current payment arrangement, you may restart your application to see the changes. Are you able to see the changes? [Read]

Kenny Fetiere, 16 Mar. 2024 , 02:28am Yes self service option

Nikkaeunice, 16 Mar. 2024 , 02:29am Great! To set up a payment arrangement via the T-Mobile app, follow these steps:

Log into your T-Mobile App: If you don't have the app, you can download it from the App Store or Google Play.1
Navigate to the Billing section: Here, you'll find options related to your bill and payments.
Look for the option to set up a payment arrangement: This option allows you to schedule your payments at a later date if you are past due. [Sent]

Nikkaeunice, 16 Mar. 2024 , 02:30am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Received]

Nikkaeunice, 16 Mar. 2024 , 02:50am Hello there Kenny! I have tried calling you, but it seems you are currently engaging with something. No worries, I will keep notes of our chat so that if you want to come back with your concern then we can continue, you can also contact our customer care at 1-800-937-8997. Today we were able to remove your current arrangement and provided you with the self service option for setting up your new arrangement.

Here in T-Mobile we're glad to assist you regarding your concern. (Acknowledge something about cx) Have a great rest of your day! [Received]

Nikkaeunice, 16 Mar. 2024 , 02:51am Please disregard the last message** [Received]

Nikkaeunice, 16 Mar. 2024 , 02:53am I'm glad that I am able to help you out with your concern, you can definitely set up your payment arrangement now, Have a great rest of your day! Bye for now Kenny~! [Received]

PUAPaul Louly, 16 Mar. 2024 , 02:54am Hello

T-Mobile, 16 Mar. 2024 , 02:54am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 02:54am In a few words, what would you like to do today? [Read]

Paul Louly, 16 Mar. 2024 , 02:54am International data usage

T-Mobile, 16 Mar. 2024 , 02:54am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 02:54am [Rich Content] [Read]

Paul Louly, 16 Mar. 2024 , 02:54am Representative

T-Mobile, 16 Mar. 2024 , 02:54am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 02:56am Hi Paul, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know more about your concern? [Read]

Paul Louly, 16 Mar. 2024 , 02:58am Hi there. Are you able to look up past messages? I’m referring to my last communication here a year ago

Nikkaeunice, 16 Mar. 2024 , 02:59am Yes I'll gladly check it out for you, I will be reading it furthermore so please wait for a few moments, is that alright with you? [Read]

Paul Louly, 16 Mar. 2024 , 02:59am Sure thing

Nikkaeunice, 16 Mar. 2024 , 03:02am Thank you so much for giving me time to read that! May I kindly ask if you are going to Philippines once again? [Read]

Paul Louly, 16 Mar. 2024 , 03:02am It is my mom who is also on the account

Paul Louly, 16 Mar. 2024 , 03:03am Want to make sure if she makes WhatsApp or messenger calls with the cell service on if it’s okay or if she needs to be on WiFi for that or else we will be charged

Nikkaeunice, 16 Mar. 2024 , 03:04am Oh I see! I hope she have a lots of fun there~! Rest assured that your plan currently includes coverage that gives you unlimited data, so using the data for the apps will not give you extra charges. you also have unlimited text and calls are for $0.25 per minutes. Do you have any further questions regarding this? [Read]

Paul Louly, 16 Mar. 2024 , 03:06am Okay great. So using WhatsApp and messenger for calls using the data is okay. We will only be charged if she makes or receives a regular phone call

Nikkaeunice, 16 Mar. 2024 , 03:06am Yes that is correct! [Read]

Nikkaeunice, 16 Mar. 2024 , 03:06am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Paul Louly, 16 Mar. 2024 , 03:07am That is it. Thanks again!

Nikkaeunice, 16 Mar. 2024 , 03:08am You are most welcome Paul! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]

Nikkaeunice, 16 Mar. 2024 , 03:15am Hello there Paul! It seems that you are currently engaging with something. No worries, I will keep notes of our chat so that if you want to come back with your concern then we can continue, you can also contact our customer care at 1-800-937-8997 and you can also refer to this link to check on your data usage:

https://www.t-mobile.com/support/account/check-your-usage?cmpid=hw_send

Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! Bye for now Paul~! [Sent]Paul Louly, 16 Mar. 2024 , 02:54am Hello

T-Mobile, 16 Mar. 2024 , 02:54am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 02:54am In a few words, what would you like to do today? [Read]

Paul Louly, 16 Mar. 2024 , 02:54am International data usage

T-Mobile, 16 Mar. 2024 , 02:54am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 02:54am [Rich Content] [Read]

Paul Louly, 16 Mar. 2024 , 02:54am Representative

T-Mobile, 16 Mar. 2024 , 02:54am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 02:56am Hi Paul, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know more about your concern? [Read]

Paul Louly, 16 Mar. 2024 , 02:58am Hi there. Are you able to look up past messages? I’m referring to my last communication here a year ago

Nikkaeunice, 16 Mar. 2024 , 02:59am Yes I'll gladly check it out for you, I will be reading it furthermore so please wait for a few moments, is that alright with you? [Read]

Paul Louly, 16 Mar. 2024 , 02:59am Sure thing

Nikkaeunice, 16 Mar. 2024 , 03:02am Thank you so much for giving me time to read that! May I kindly ask if you are going to Philippines once again? [Read]

Paul Louly, 16 Mar. 2024 , 03:02am It is my mom who is also on the account

Paul Louly, 16 Mar. 2024 , 03:03am Want to make sure if she makes WhatsApp or messenger calls with the cell service on if it’s okay or if she needs to be on WiFi for that or else we will be charged

Paul Louly, 16 Mar. 2024 , 03:06am Okay great. So using WhatsApp and messenger for calls using the data is okay. We will only be charged if she makes or receives a regular phone call

Nikkaeunice, 16 Mar. 2024 , 03:06am Yes that is correct! [Read]

Paul Louly, 16 Mar. 2024 , 03:07am That is it. Thanks again!

https://www.t-mobile.com/support/account/check-your-usage?cmpid=hw_send

Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! Bye for now Paul~! [Sent]

PAUL LOULY

Paul Louly, 16 Mar. 2024 , 02:54am Hello

T-Mobile, 16 Mar. 2024 , 02:54am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 02:54am In a few words, what would you like to do today? [Read]

Paul Louly, 16 Mar. 2024 , 02:54am International data usage

T-Mobile, 16 Mar. 2024 , 02:54am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 02:54am [Rich Content] [Read]

Paul Louly, 16 Mar. 2024 , 02:54am Representative

T-Mobile, 16 Mar. 2024 , 02:54am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 02:56am Hi Paul, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know more about your concern? [Read]

Paul Louly, 16 Mar. 2024 , 02:58am Hi there. Are you able to look up past messages? I’m referring to my last communication here a year ago

Nikkaeunice, 16 Mar. 2024 , 02:59am Yes I'll gladly check it out for you, I will be reading it furthermore so please wait for a few moments, is that alright with you? [Read]

Paul Louly, 16 Mar. 2024 , 02:59am Sure thing

Nikkaeunice, 16 Mar. 2024 , 03:02am Thank you so much for giving me time to read that! May I kindly ask if you are going to Philippines once again? [Read]

Paul Louly, 16 Mar. 2024 , 03:02am It is my mom who is also on the account

Paul Louly, 16 Mar. 2024 , 03:03am Want to make sure if she makes WhatsApp or messenger calls with the cell service on if it’s okay or if she needs to be on WiFi for that or else we will be charged

Paul Louly, 16 Mar. 2024 , 03:06am Okay great. So using WhatsApp and messenger for calls using the data is okay. We will only be charged if she makes or receives a regular phone call

Nikkaeunice, 16 Mar. 2024 , 03:06am Yes that is correct! [Read]

Paul Louly, 16 Mar. 2024 , 03:07am That is it. Thanks again!

https://www.t-mobile.com/support/account/check-your-usage?cmpid=hw_send

Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! Bye for now Paul~! [Sent]

UNKNOWN USER

iOS Messages User 130a9, 16 Mar. 2024 , 03:19am Im already in a family plan but I would like to pay for my own service

T-Mobile, 16 Mar. 2024 , 03:19am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 16 Mar. 2024 , 03:19am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 16 Mar. 2024 , 03:19am Let’s work on your request. [Received]

T-Mobile, 16 Mar. 2024 , 03:19am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]

T-Mobile, 16 Mar. 2024 , 03:19am [Rich Content] [Received]

iOS Messages User 130a9, 16 Mar. 2024 , 03:19am Yes

T-Mobile, 16 Mar. 2024 , 03:19am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]

T-Mobile, 16 Mar. 2024 , 03:19am [Rich Content] [Received]

iOS Messages User 130a9, 16 Mar. 2024 , 03:19am User selected: I’m a customer

T-Mobile, 16 Mar. 2024 , 03:19am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]

Nikkaeunice, 16 Mar. 2024 , 03:20am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. To further help you may I please ask you to fill out the authentication form. Thank you! [Received]

T-Mobile, 16 Mar. 2024 , 03:21am [Rich Content] [Received]

IVAN REY

Ivan Rey, 16 Mar. 2024 , 03:21am Business account rep

T-Mobile, 16 Mar. 2024 , 03:21am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 03:21am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 03:21am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 16 Mar. 2024 , 03:22am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! May I please ask for a number that I can call you with? [Read]

Ivan Rey, 16 Mar. 2024 , 03:24am Hello

Ivan Rey, 16 Mar. 2024 , 03:25am I need to speak with someone for my business

Nikkaeunice, 16 Mar. 2024 , 03:25am Yes I understand, I will be transferring you to our business rep, so I will need a phone number that I can contact you with. Will that be alright? [Read]

Ivan Rey, 16 Mar. 2024 , 03:26am 7864939377

Nikkaeunice, 16 Mar. 2024 , 03:27am Thank you so much for that please expect my call! [Read]

Nikkaeunice, 16 Mar. 2024 , 03:29am Thank you so much for answering my call Ivan! I will stay here in the chat to make sure that you will be able to talk to our business team, may I please know if you are able to talk to someone? [Read]

Ivan Rey, 16 Mar. 2024 , 03:46am Yes I was thank you

Nikkaeunice, 16 Mar. 2024 , 03:46am I'm glad to hear that! were they able to resolve your concern? [Sent]

Nikkaeunice, 16 Mar. 2024 , 04:04am It seems like you are already engage with something, no worries I just want to check if everything has worked out. We here in T-Mobile appreciate your cooperation and patience in resolving this concern. Have a great and amazing day, goodbye for now Ivan! [Sent]

ROBERT POWERS

Robert Powers, 16 Mar. 2024 , 02:33am My access is down again. It was fixed for 20 hrs, now out exactly like its has since 3/11

T-Mobile, 16 Mar. 2024 , 02:33am Hi there! T-Mobile's Virtual Assistant here! 👋 [Sent]

T-Mobile, 16 Mar. 2024 , 02:33am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Sent]

T-Mobile, 16 Mar. 2024 , 02:34am Let’s work on your request. [Sent]

T-Mobile, 16 Mar. 2024 , 02:34am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]

Robert Powers, 16 Mar. 2024 , 02:34am Tech support

Nikkaeunice, 16 Mar. 2024 , 02:34am Hi Robert, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Sent]

Robert Powers, 16 Mar. 2024 , 02:35am Sounds good

Robert Powers, 16 Mar. 2024 , 02:36am Eunice?

Nikkaeunice, 16 Mar. 2024 , 02:36am Great! May I kindly ask if you are able to be called on the line 6378 so I can transfer you? [Sent]

Robert Powers, 16 Mar. 2024 , 02:37am They can try, but thats my Tmobile # and we have had issue with Data & Voice

Robert Powers, 16 Mar. 2024 , 02:37am But, yes please call

Nikkaeunice, 16 Mar. 2024 , 02:38am It would be wonderful If I am able to call you on a number where you can receive calls so you can transferred to the tech team to be able to do an advance troubleshooting, will that be alright? [Sent]

Robert Powers, 16 Mar. 2024 , 02:38am 775-5306378

Nikkaeunice, 16 Mar. 2024 , 02:40am Thank you so much please expect my call.' [Sent]

Robert Powers, 16 Mar. 2024 , 02:40am I look forward to speaking with you

Nikkaeunice, 16 Mar. 2024 , 02:43am Thank you so much for answering my call Robert! I will stay here in the chat to make sure that you will be able to talk to our tech team, may I please know if you are able to talk to someone? [Sent]

Robert Powers, 16 Mar. 2024 , 02:43am Yes🤙🏼

Nikkaeunice, 16 Mar. 2024 , 02:44am That's great to know! Rest assured that they will be able to help you with your concern. [Sent]

Nikkaeunice, 16 Mar. 2024 , 02:45am Please let me know how it goes, Thank you~! [Sent]

Nikkaeunice, 16 Mar. 2024 , 03:11am Hi Robert! I just want to make sure that everything is going well on your end, may I know if they were able to resolve your concern? [Sent]

Robert Powers, 16 Mar. 2024 , 03:34am No, I've been working with support for an hour. They have tried multiple reset attempts. They have re-opened my ticket. We are 100% offline currently. They will contact me in 24-72hrs. 🤞

Nikkaeunice, 16 Mar. 2024 , 03:37am Oh! I see I hope that they are able to contact you within the given time and resolve it for you, just to make sure that they do, I'll look into your account after the time limit and make sure that they contact you back. Sounds like a plan? [Sent]

Robert Powers, 16 Mar. 2024 , 03:38am 👌

Nikkaeunice, 16 Mar. 2024 , 03:39am Great! While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Sent]

Robert Powers, 16 Mar. 2024 , 03:49am I have been very happy with our T-Mobile for 2 years. We pay xtra for unlimited high speed data with our current 4 lines. Since 3/11 we have been unable to use consistently. I would like the have the T-Mobile advertised deal of 4 lines@$25/mo We currently pay twice that and can't access. I always pay on time and feel my account should be in good standing.

Nikkaeunice, 16 Mar. 2024 , 03:54am I understand your concern and we appreciate you being a great T-mobile customer for years. If you like we can do a downgrade on your plan by going to Magenta 55+? [Sent]