i was looking to get iphone 15 pro 256GB. And I have a iphone 7plus 256GB to trade in. Not adding a new line for this one. Any deals?

Regarding your first concern on adding a line for free iPhone 13, you may use this helpful link for you to proceed: https://www.t-mobile.com/support/account/add-a-person-or-device-to-your-account?cmpid=hw_send. 


To further explain, if we add a line for you to have free Apple watch, the plan should be Data w/ paired DIGITS Plus, in which the line only costs $15 monthly. This is for the Apple Watch Line.

For the voice line that we will be needing to change the current plan to Go5G Plus, it will cost $185 for 5 lines only. The reason why I'm not adding the line for the Apple Watch

I'm happy that I got this clarified. Technically, if you are going to be adding a line on your account, it will only count as 5 lines which costs $185 per month on Go5G Plus. The reason why I'm not saying 6 lines is because you have a 1 free phone line on your account that you are not paying. 

That's right, this offer doesn't require for you to add a line, it only requires you to change your current plan. What you're thinking is also possible, but I highly suggest that we change your plan first to Go5G Plus so that we will not be changing anything after you add a line for the free iPhone 13. Right after we change your plan, we can go ahead and process the trade in. 

$415-10 
$405/24

$45.84-16.88


$28.96 if you will take advantage of changing your plan to be eligible for our promotion, the monthly cost for the device would be $28.96. 

The original monthly cost for the iPhone 15 Pro is $45.84, once the promotional credit is applied it will be $28.96 for the device. 

It seems like you're engaged in something important right now. Just a quick recap, I was able to help provide useful promotions that you can take advantage of and discuss how it works; I'm also glad that I was able to provide what would be your monthly bill if you were to change your plan as well as to trade in your device with us. If you have any more questions/inquiries, don't hesitate to chat us back again. Have a great rest of your day!

i, so I recently noticed that I’m still paying off my IPhone 14 but I did a trade in and don’t notice any of the credits being applied and I’ve been paying 35 dollars a month for over a year, I spoke to support for this issue about a month ago but it has yet to be resolved even though they said a note will be made for TMobile to look at because I was supposed to be given 400$ in credit which was the promotion at the time of the trade in

Thanks for the wait, Rikki! As per checking here, your account is not eligible for the program. 

Great news, Rikki! I took the liberty to further check on your account and saw that you ported in your number with us. With this, I see that you are eligible to take advantage of this offer: 

We have an offer that you can take advantage here on your postpaid account which is the Get a $200 port-in rebate per line to spend at T-Mobile. Sounds like a plan? 

For you to take advantage of this offer, you must submit for a rebate on https://promotions.t-mobile.com/ using the code 230225 within 30 days of activating your new line. Processing time may take up to 8 weeks from submission and once approved, you will receive a text message with your virtual card within seven days.

I see you are engaged in something important right now. Life can’t wait but we can! And just to recap, I was able to provide you an offer than you can take advantage of. If you have any more questions/inquiries, don't hesitate to chat us back again. Have a great rest of your day!

Got you on that, Priya! Thanks for the wait. As per checking, I can certainly cancel this line for you however, I will have to set it up for future cancellation and it will take effect on 12/17/23 so that we can avoid any pro-rated charges on your bill. Would that work for you?