EMPHATY - We do know how important it is to manage your finances while making sure that you have a working service. No worries, we'll do the best of our capabilities to look into it for you! ________________________________________________________________ ACKNOWLEDGEMNT - We really appreciate you for wanting to pay your bill. Worry not, I can certainly appreciate the desire to look in your bill and always being on top of it. ________________________________________________________________ IF NAKAPAG BAYAD NG BILL (SAME DAY) - - Thank you for your patience! I'm glad to inform you that we have already received your $XXX payment with a reference number of XXX. Since we received the exact payment on your arrangement, rest assured that you will have an active service until date of 2nd installment. If you don't mind me asking, will you be able to settle your $XXX on date of 2nd installment? - We appreciate your effort in reaching us about your concern regarding your scheduled payment arrangement. Upon checking here, we received your payment $XX with a reference number of XXX. No worries, since we received the manual payment, rest assured that the system won't process any duplicate payment, and you will have an active service until date of 2nd installment. ________________________________________________________________ QUESTION TO ASK IF WANT TO SET PAYMENT ARRANGEMENT - We can set this up for you. Just to set your expectation, there will be a $10 support fee on setting this up on our end. To save a $10 support fee to set up this, we can give you the steps on how to set up a payment arrangement. Which one do you prefer? ________________________________________________________________ SSO - - __SSO Setting up payment arrangement__ You can follow these few steps for setting up a payment arrangement on your T-Mobile app: 1. Open the app and tap BILL. 2. Tap Set up a Payment Arrangement. 3. Tap Continue and view the Amount. 4. Tap Payment Method. 5. Tap Continue, read the Terms & Conditions and tap Agree & Submit. By if you mind me sharing this helpful link for you that you can use on your future reference, you might save this link for creating a payment arrangement on your end to save $10 support fee. Link: https://www.t-mobile.com/support/account/payment-arrangement - __SSO Payment__ Awesome! We are glad that we were able to figure out an option for you. If you are able to make any payments prior to your due date, that will help reduce the account balance. This will not impact the payment arrangement, and you can do it anytime right from the app or website. I can send you the steps for the app or website if you’d like. 1) Open the app. If you don't have it, you may download it now. 2) Tap BILL. 3) Scroll to and tap Make a payment. 4) Select the amount to pay, the date to make the payment on, and the payment method. 5) Tap Agree and Submit. Or you may use this link: https://c2.t-mobile.com/accounts/payment-arrangements. -----OPTION 2------ Absolutely! We can help to process your account payment with us with a $10.00 fee which you may save if you pay your bill using our self-service option via your T-Mobile app using these easy steps: 1) Open the app. If you don't have it, you may download it now. 2) Tap BILL. 3) Scroll to and tap Make a payment. 4) Select the amount to pay, the date to make the payment on, and the payment method. 5) Tap Agree and Submit. Or you may use this link: https://c2.t-mobile.com/accounts/payment-arrangements. - __SSO Extension__ I can definitely setup an extension for you with a $10.00 fee which you may save if you setup an extension using our self-service option via your T-Mobile app using these easy steps: 1. Open the app and tap BILL. 2. Tap Set up a Payment Arrangement. 3. Tap Continue and view the Amount. 4. Tap Payment Method. 5. Tap Continue, read the Terms & Conditions and tap Agree & Submit. For your reference: https://support.t-mobile.com/docs/DOC-4060 ________________________________________________________________ SPIEL - - __PA card deletion (if eligible)__ We are happy that we were able to help you in multiple ways of extending your bill which you have accepted as well when we setup those agreement. I do know how it's important that you can get something done and what I can do is to delete your future dated payment so that the card will not be deducted for the arrangement amount however, if the arrangement is not paid, your service will be at risk for interruption, but this will give you the option to choose your payment method. Would you like me to delete the payment method instead? - __Payment with Past Due__ Thanks for the kind wait! Upon checking here, we can see that your account is days past due and for us to have an extension, we require to settle at least the minimum payment of -- We do really understand the importance of having this payment settled, and we truly appreciate you for that. Once you missed the payment there will be a chance that your account will be suspended it has a restoration fee of $20. - __Payment with Past due and Suspended__ Thank you for your patience! Upon reviewing your account, we can see your account is - days past due with $, and the services were suspended due to non-payment. To restore your services, a minimum payment of $ is required, and we can set up a payment arrangement for the remaining balance to reinstate your services immediately. - __Payment with Minimum__ I completely understand your concerns, and I want to be transparent about your account status. It’s currently 32 days past due, and payment arrangements are available for accounts that are __ days or less past due. If you pay the minimum balance of $__. we can reduce the past due days. Once that’s settled, we can create a payment arrangement to restore your services. When past due days increase on an account, it can lead to the generation of a minimum balance requirement. This typically occurs because the account is considered at risk of non-payment, prompting the service provider to establish a minimum balance to mitigate potential losses. - __Set-up new Payment arrangement (active)__ We completely understand you on wanting to set up a new payment arrangement! Don't worry! we are here to help you. We can set up a payment arrangement on your account to prevent the suspension of services. We can do ($min amount for PA) on (date this portion is due) and the remaining ($remaining balance due for PA) would be due (date this portion is due). Would that work? - __Extend Payment Arrangement with at least 30 days Past Due__ Thank you for your patience! Upon reviewing your account, you are -- days past due. The best recommendation we could make is to leave the arrangement as is. Normally we can't make any changes on the arrangement once it set up. All we have to do is wait for the system to remove the current arrangement in the account. There will be possible restoration fees if left unsettled and if you were unable to setup right away. But the good thing about it is that not only will it restore your service in case of suspension, and this will give you a plenty of time to settle your fees and keep your account in good condition! Let me know if this will work with you? - __Customer is scared to be double charged__ Thank you for patiently waiting! No worries (name), upon checking your account status, we can see here that you already settled your payment that is due on (date of due date). The system will no longer...... SHANE PATULOY PLS - __Customer can just pay a partial of the bill__ We really appreciate you for the efforts on wanting to pay your bill. We can definitely process your payment of $ today to lessen your supposed bill this month. But to set an expectation, once a payment arrangement is set, we can no longer modify it. To settle the remaining we would appreciate you to pay it as soon as possible to avoid possible problems that may occur on your account. -------------------or------------------- We do really appreciate you on wanting to pay right now. You can totally settle the -- today but this will not cover the whole payment arrangement. What's good about this is that you can set up a new arrangement for the remaining balance once the current one fails. Just to set an expectation, there will be possible suspension, late fees and restore fees. - __Was rejected due to insufficient funds__