TROUBLESHOOTING PROBING AND STEPS Can you please provide me with your exact current address location so that I can check in with our Engineering Team if there are any advisories in your area? ---- APPLE Can you also try to do a manual network reset on your iPhone? This may delete saved WiFi profiles but usually fixes problems with -- Go to Settings > General > Transfer or Reset Device > Reset > Reset Network Settings. -- SAMSUNG Can you please try to do a manual network reset on your phone? This may delete saved WiFi profiles but usually fixes issues with --- Navigate: Settings > General management > Reset. Tap Reset network settings. Review the info then tap Reset settings. If presented, enter the current PIN, password or pattern. To confirm, review the info then tap Reset ---- CANCEL LOC Can you turn off your phone for 2-3 minutes then turn it back on? I'll do a forced reset of your connection here on my end as well as other troubleshooting fix. This is different from normal reset as this will totally disconnect you from our towers so that when you turn on your phone you'll get a new fresh connection. ---- Manual Network Selection Steps Settings > Mobile Data > Network Selection > Turn off automatic network selection > Scan and select other networks available. ---- Acknowledgement - We're sorry if you haven't been able to get a stable service signal at times and I know that this makes it really hard to stay in touch. Thanks so much for letting us know about it. I just got word with our team and they said there is something going on in your area that started just today and some other customers may be experiencing the same problem too. Don't worry though as this is already been reported and a maintenance fix is currently on going which may affect your service but rest assured our engineers are already working on finishing it up asap. We'll have the towers back up and running normally the soonest time possible. We thank you for your kind patience and understanding on this. ---- I appreciate your patience with me. T-Mobile believes in fair usage and we'd like to make it up to you for the time you haven't been able to use the services as intended. I exhausted my resources in here and we can provide you a pro rated credit of $20 for now. Will this be fine with you? Please know that our teams are working very hard to finish it up and to expect a better service connection once is done. ---- How to get IMEI for iPhone Go to Settings > General and tap About. Look for the IMEI number. You might need to scroll down to find the IMEI Modernization Seeing here, there's a local site issue found in your area - our Engineers are upgrading the cell towers in your area to make them perform better than what they were previously which is awesome! However, during the maintenance you would be experiencing issues like this where signal may not be able to penetrate certain buildings or slower speeds. For now there are no estimated date of it being done. It will not affect all day, I believe it is a rotational distribution of service and signal. We are hoping for your understanding on this matter.