CONTACT TYPES
Voice agents do not need to make a selection it will automatically update to Telephonic.

-TELEPHONIC when the person who placed the order is contacting u via phone	

-MON this is for use by MON agents only, when they're opening a CSI.

-THIRD PARTY when the person intended to receive the order is contactng u via phone

-OTHERS the shop asked to fulfill the order

100% Confidentiality

All customer information is confidential. Confidentiality rules apply to all caller types — customers, recipients, florists, or third parties.

If verification fails, do not share any information. Offer to contact the customer if needed.

Follow Article KA-01610 for verification steps before sharing any details, and never release information to the recipient.