blurbies / sops for fnsku mismatch

Hello from Amazon Selling Partner Support,

We understand your concern regarding the reimbursement issue for the order under ID 113-9530588-8926628, associated with FNSKU X002GMC667.

However, please be advised that claims must be submitted within the specified timeframe: no earlier than 60 days after the customer return or replacement date, and no later than 120 days thereafter.

In this case, the 60-day window begins on April 3, 2025, meaning the claim can only be reopened after this window period. As the current request falls outside the statute of limitations, we are unable to process it at this time.

For more information regarding returns and reimbursements, please refer to the articles below

FBA Customer Returns report (overview) https://sellercentral.amazon.com/help/hub/reference/G200453320

Reimbursements report (overview) https://sellercentral.amazon.com/help/hub/reference/G200732720

SOP link: Handle a Case Where a Seller Claims an FBA Order was Returned Under a Different FNSKU: https://paragon-na.amazon.com/hz/codex?id=GL4LT6P5VRY72WNE&redirect=false&layer=Published%2FUS&locale=en-US Submit a Reimbursement Request for an FBA Seller via the FBA Reimbursement Tool: https://paragon-na.amazon.com/hz/codex?id=GUID-4BC6DC2F-405E-4A70-891A-0239C30AA354&redirect=false&layer=Published%2FUS&locale=en-US