Customer called because the recipient didn't receive the order, I apologize to her and First I get her order number then I verify it. First by asking her name and the recipient's name then i open her account and review all the details. Upon checking I see that the order has been delivered but didn't receive it because it left outside the door, I offer her a redelivery with $15 savings pass and she agreed. The first I do was to transfer the $15 savings pass and I inform her about it and she will receive an email about the savings pass within this week and the second I do was to process the redelivery. CSI CLOSED.

Customer called because the plant that arrived to her bestfriend was dead. I apologize to her because of what her bestfriend received. I ask his Order number to track her order when I did track it I verify it first by asking her name and the recipient's name, I tried to offer the redelivery with $15 savings pass but she declined because the recipient's is in a vacation and she didn't know when they'll be back. I asked about the full refund with $15 savings pass and she agreed, I processed it right away and i said that the payment will be back into her mode of payment and about the $15 savings pass she will receive an email for that within this week. CSI CLOSED.