Hi! , this is Ram from o2. Thanks so much for reaching out today. I’ve taken a look at the details the bot shared, and it seems that you are looking to 

In order for us to proceed, I will be sending you 2 text messages to your phone number. The first one is warning message and the second is the code itself. Once you have the code, please provide it over.

It looks like you've had to step away, that's ok. I'll hold on for a couple of minutes in case you come back. If not, I'll pop our chat on hold. If you still need help today, just tell the bot "No" when it asks if we're done, and you'll be connected to another advisor as soon as possible.

Thank you for choosing O2, and I hope you have a fantastic day ahead!

You can also visit MyO2 app and manage your account by checking data usage, viewing bills, upgrade your plan, access exclusive discounts, and making payments. You can also take advantage of your benefits through O2 Priority.

Once again this is Ram. My Pleasure assisting you today. 😊

Please be advised that the PAC code needs to be used within 30 days. The PAC code will expire on 16th of October of 2026. The service will be switch the next working day if the code is used before 5PM. Once the PAC code is used, disconnection of your O2 account will follow, and you'll receive your final bill after 14 days. If you're not able to used the PAC code, your O2 account will stay active and will continue to be billed. You no longer have a contract you don't have any early termination fee however you may pay the pro rata amount for the days you've your service until the day of the disconnection of your number. May I know if you have any questions on the information sent above?