PAYMENT ARRANGEMENT that has 31+ days past due and service is active:

 We completely understand that managing our finances can be challenging at times and you actually have the option to settle the bill on the said date if that's the time you can but please know we cannot guarantee on when our services will stay uninterrupted. It only says here that our account may be suspended any time once there's a past due balance in the account so we are encouraging you to settle this as early as you can. We are also looking forward to it as we don't want you to experience partial interruptions on your phone service.

We are sincerely asking for your kind understanding on this one. On top of that, we know you're doing your best to manage all the bills especially for our phone lines which is our way to communicate.

As long as we settle the minimum amount of $XXX on the  DATE then we can proceed with setting up a new payment arrangement on our account. With this, we can get the extension that we need for paying the remaining balance on our phone bill. Adding up to that, an existing arrangement well ensure our phone services!

PAYMENT ARRANGEMENT | PA

CX concern about service interruption:
We would love you to enjoy the service and interruption might be a possibility since the arrangement was not fulfilled. If ever that happens, we can still set up a new arrangement so long that we are able to settle the minimum amount then set up the new arrangement. Would you like me to set up a follow up on the account to check the status of the arrangement and let you know when it's remove?

Cx could not really pay: Next step Ladex:
I know this is a tough time right now and appreciate you wanting to settle the amount on the date you have mentioned. As of the moment, the option to create a new arrangement would be possibly after settling the minimum amount. You might be concerned with the service interruption and so do I. Normally, when the account service is interrupted, only the outgoing calls and text won't work and data. The incoming text and calls should be working fine. For data, if you have a wifi connection at home or can connect to any hotspot or public wifi, you may try to do that for the time being while catching up with the bill. You may also use some application like messenger, whatsup or hangout to use for messaging and calling as well while connected to wifi. Hoping for your understanding, Cx.

MAGENTA COMPLETE

Awesome, I see here that your account has been moved to the T-Mobile billing system.

First off, thank you for continuing to choose T-Mobile and welcome to Magenta Family. As part of bringing the two companies together, we need to eventually move all Sprint customers to the T-Mobile Billing System. 

Kindly go to t-mo.co/newlogin to find Frequently Asked Questions and Answers located at the bottom of the page.

The first time you access your T-Mobile account, you will use your Sprint username but after setting up your T-Mobile ID, you will use your phone number or email to log in instead of a username. Check out T-Mobile.com/app to learn about how to use the MyT-Mobile app.

Moving forward, your new bill will look different. In the “This Bill Summary” section you can see an overview of all the lines on your account, service plan monthly recurring charges, Equipment monthly recurring charges, and other services. In the “Equipment” section you can see a more detailed view including Balance and number of installment payments made.

Your payments will stay the same amount that you were used to on your Sprint bill. Your rate plan price will stay the same or better. With this update, the way you manage your account is different. 

Rest assured, your current rate plan, price, and tenure won't change, your bill will simply look different, and you'll create a new login to access your T-Mobile online account. All that is needed is a compatible phone and SIM Card for all lines.

https://c2.t-mobile.com/accounts/magenta-complete-welcome

https://iconnect.sprint.com/docs/DOC-6681