CCE

Resolution
Contact the customer (and verify) to get a corrected/new card number or expiration date:
 
Use this scripting: 
"Hello my name is [INSERT NAME] I am calling from 1 800 FLOWERS.COM, regarding order number [INSERT ORDER NUMBER] dated for [INSERT DELIVERY DATE] to be delivered to [INSERT RECIPIENT NAME]. How are you today? (wait for and acknowledge customer’s response with appropriate tone). We have attempted to authorize your credit card payment and are not able to gain an authorization, may I verify your credit card number, & expiration date?”

                                            PASSPORT RENEWAL