Quality Management - Booking.com Majorel

Customer First
Own it
Succeed Together
Learn Forever
Do the right thing

****Quality Framework*****
1.Customer Impact
---ensure that our customers feel heard and understood
2.Business Impact

3.Compliance-ensure our interactions meet the compliance guidelines


What you need to know

One Framework
The evaluation framework
Business Feedback
Customer Experience
All evaluations are available in Verint


Quality team
--increase focus on how to better engage with customers and understand