Scripting Order:

Scripting Order:

1.Greetings 2. Empathy with Reassurance/Qualify 3. Provide the Hold amount not the $125 Dispatch fee 4. Estimate will be provided by Tech for additional parts and labor 5. Refundable Disclosure 6. Sealed system/ panel fee/ tub repair (if call is for not cooling, TV WITH panel issue and for obvious tub repair (cracked tub) 7 Assuptive Close 8. For washer/ dryer- Unstacking disclosure before saving dispatch. If Stacked -offer 2MAN job. 9. SMS/Email Opt In 10. Save Dispatch 11. Service Dispatch Reminder (18 yo and above available, provided RNN and OOW Direct Phone number/ Expectation Reminders 12. Closing Spiel 13. Recap 14. Survey Reminder