CHAT MAKE IT RIGHT OFFER

OFFER 1

Thank you for patiently waiting, John. I’m truly sorry for what happened with your order. I completely understand how disappointing that must have been. Let me make it right by sending a fresh, beautiful new arrangement to your recipient right away.

And because we’d truly appreciate the chance to make it up to you, I’d also love to offer you a $15 savings pass that you can use toward your next purchase with us. Thank you so much for your loyalty, it really means a lot to us.

I understand. To make this right, I’ll go ahead and refund your $17.99 shipping fee. We truly value customers like you who continue to trust us to deliver smiles to your loved ones.

OFFER 2

I understand, John. As our valued customer, I want to make this right for you by processing the full refund back to your account. I’ll go ahead and take care of the request you mentioned.