N/A, 01 Mar. 2024 , 02:01am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:01am Hello I would like to know what steps I need to take to remove a line T-Mobile, 01 Mar. 2024 , 02:01am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 01 Mar. 2024 , 02:02am Let’s work on your request. [Read] T-Mobile, 01 Mar. 2024 , 02:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 01 Mar. 2024 , 02:04am Hi Autumn, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:04am Hello Cedrick, I would like to remove a line [Privately] Khim, 01 Mar. 2024 , 02:07am Ask the reason [Sent] Cedrick, 01 Mar. 2024 , 02:07am It really saddens me that you are planning to remove a line. [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:08am Yes, sorry that line is not being used so no need for it Cedrick, 01 Mar. 2024 , 02:11am Thank you for letting me know Autumn, not to pry but may I kindly know the reason for your cancellation of a line Autumn? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:13am For a while I have only used my primary line which ends in 5283. And the other line is not being used at all and I do not see the point in paying for a line that has not been used or is planned on being used at all. So I prefer to cancel the line and just keep mines. Cedrick, 01 Mar. 2024 , 02:17am I appreciate you Autumn for letting me know that. [Read] Cedrick, 01 Mar. 2024 , 02:18am May I kindly ask which line are you referring to Autumn? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:20am I would like to remove 6616740782 Cedrick, 01 Mar. 2024 , 02:21am Thanks for confirming Autumn. [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:23am Ofcourse Cedrick, 01 Mar. 2024 , 02:24am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today Autumn? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:26am No other concerns with my line at the moment Cedrick, 01 Mar. 2024 , 02:27am Thanks for that Autumn. [Sent] Cedrick, 01 Mar. 2024 , 02:32am I just want to inform you Autumn that I'm still here. I'm currently working on your account. Please bear with me. [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:32am Ok your fine [Privately] Khim, 01 Mar. 2024 , 02:35am I appreciate you for giving me enough time, Autumn! Great news, I wa sable to remove the line effective on your billing cycle close date. [Sent] Cedrick, 01 Mar. 2024 , 02:36am I appreciate you for giving me enough time, Autumn! Great news, I was able to remove the line effective on your billing cycle close date. [Read] [Privately] Khim, 01 Mar. 2024 , 02:36am Which is on 03/20, you will receive a notification on it a swell for your assurance. Moving forward your bill will be lower. Sounds good? [Sent] Cedrick, 01 Mar. 2024 , 02:37am Which is on 03/20, you will receive a notification on it a swell for your assurance. Moving forward your bill will be lower. Sounds good? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:38am No problem. Ok so the line was able to be removed, sounds good was there a fee on removing the line from my account, if so can you possible let me know. Cedrick, 01 Mar. 2024 , 02:40am That's a good question Autumn! the cancellation of line is free of charge so no need to worry. The good thing here is that you can expect your bill to be less than your usual bill. [Received] [Privately] Khim, 01 Mar. 2024 , 02:40am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent] Cedrick, 01 Mar. 2024 , 02:41am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Autumn? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:42am Oh ok thank you for helping me out today on canceling the additional line. My experience was exceptional and you were very helpful and informative. I appreciate everything Cedrick, 01 Mar. 2024 , 02:43am That's Cool Autumn! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] Cedrick, 01 Mar. 2024 , 02:43am Did we take care of your reasons for reaching out today completely Autumn? [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:44am Yes you did help with my concern appreciate it. Cedrick, 01 Mar. 2024 , 02:44am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:44am Excellent Cedrick, 01 Mar. 2024 , 02:45am For future help for you bill support Autumn, you may access this link. [https://www.t-mobile.com/support/account/payment-arrangement](https://www.t-mobile.com/support/account/payment-arrangement) [Read] AUTUMN VILLASENOR, 01 Mar. 2024 , 02:46am Ok thank you Have a great day Cedrick, 01 Mar. 2024 , 02:46am Here in T-Mobile we're glad to assist you regarding your concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]