I will continue maintain a good focus on every case to have accurate judgement and procedure on handling case. With high hopes, I will do more research on what needs to be improved. = I will carefully strategized all my cases to ensure a good numbers and I'll see to have a good familiarity with all the task to have a smooth and steadfast resolution. Aside from that, I will also be open to any opportunity to assist my teammates in improving case numbers and also processes. Hence I am not no longer new to production, I'll see to it that I may able to adapt all the practices and standards to follow, especially maintaining scores. I am looking forward to not get any absences, sure will. I am sure that I could achieve more and improve what's to improve. I'll be making myself relevant and worthy for this job. I promised to hit a good mark in my performance. I can able to maintain my composure of this work. I will carefully calculated all the criteria to attain good score especially in QA Regarding attendance, I can guarantee a one hundred percent no absences and make sure to keep my auxes well. I will make sure that I can fine-tune all the methods and standards to be followed, especially with regard to score retention. With high hopes, I'm pretty sure I can do more and improve what needs to be improved. I will carefully be particular with my notation when it comes to dispute reason stated in my notation specially supporting documents. I must double check the paraphrasing of my rationale in order to have a correct supporting facts about the resolved cases. =============== Agent's running productivity as of 1/26/2024 is on the average of 44.50 tasks per day which does not meet the daily target of productivity per day. RCA: Agent wasn't able to reach target daily productivity due to lack of strategy on handling case and there were days that get-next-work claims has few transactions to processed. Agent's Action Plan: I will carefully strategized all my cases to ensure a good numbers and I'll see to have a good familiarity with all the task to have a smooth and steadfast resolution. ============= Hi this coaching is to commend your Quality scores and consistently getting a passing QA audit. RCA: Agent consistently received (7) 100% scores, You managed to keep up with your QA scores. Make sure to be consistent and retain your good standing as QA has the highest weight across all KPIs. Monthly QA running: 100% Agent's Commitment: . I can able to maintain my composure of this work. I will continue maintain a good focus on every case to have accurate judgement and procedure on handling case. With high hopes, I will do more research on what needs to be improved. I will continue maintain a good focus on every case to have accurate judgement and procedure on handling case. With high hopes, I will do more research on what needs to be improved. ================== I will carefully strategized all my cases to ensure a good numbers and I'll see to have a good familiarity with all the task to have a smooth and steadfast resolution. For i know i have done my best and i am proud that i was able to attain a good score for the month of January. Moving forward, I promised to hit a very good mark in my performance this month of February by maintaining my composure at work. I will carefully calculated all the criteria to attain good score especially in SA and QA. With that being said, I will make sure that I can fine-tune all the methods and standards to be followed, especially with regard to score retention. With high hopes, I'm pretty sure I can do more and improve what needs to be improved. I promised to hit a passing mark in my performance of the month by maintaining my composure at work. To successfully achieved this rate, I will carefully calculated all the criteria. Regarding attendance, I can guarantee a one hundred percent no absences and make sure to keep my auxes well. In the quality of my work also, I will effectively and efficient secure a good case according to standards. I will always inquire advice whenever I'm in doubt and somehow when I'm feeling a bit uncertain about a difficult case. To obtain a good QA , I will make sure that I can fine-tune all the methods and standards in doing case review. With high hopes, I'm pretty sure I can do more and improve what needs to be improved. ================ February Strategy, Tasks, Updates and Commitment. (Final Reg and High Dollar) Maintain 100% schedule adherence. Achieve a target quality rate of 100%. Aim for a productivity target of 75 child cases processed per day. TL Commitment Will provide necessary reminders and resources to the agents. Regularly review and optimize workflows to minimize errors and maximize productivity. Conduct regular team meetings to communicate updates, discuss progress, and address any issues. Maintain open communication channels for feedback and suggestions from team members. Monitor schedule adherence, quality metrics, and productivity on a daily basis. Analyze performance data to identify trends, areas for improvement, and potential bottlenecks. Take proactive measures to address any deviations from targets promptly. Foster a culture of continuous improvement by encouraging feedback, innovation, and learning. Regularly solicit input from team members on process improvements and best practices. Implement changes based on lessons learned to drive efficiency and effectiveness. Mutual Commitment: Agent commits to upholding the highest standards of quality and productivity in processing Final Reg or High Dollar cases. Agent is accountable for meeting individual and team targets, contributing to the overall success of the initiative. By following this strategy and committing to the outlined objectives, tasks, and updates, we can work towards achieving the desired outcomes for Final Reg and High Dollar cases in February. Regular monitoring, communication, and a focus on continuous improvement will be key to success. Agent Commitment: I will carefully strategized all my cases to ensure a good numbers and I'll see to have a good familiarity with all the task to have a smooth and steadfast resolution. Aside from that, I will also be open to any opportunity to assist my teammates in improving case numbers and also processes. Hence I am not no longer new to production, I'll see to it that I may able to adapt all the practices and standards to follow, especially maintaining scores. I am looking forward to not get any absences, sure will. I am sure that I could achieve more and improve what's to improve. I'll be making myself relevant and worthy for this job. I will carefully strategized all my cases to ensure a good numbers and I'll see to have a good familiarity with all the task to have a smooth and steadfast resolution.