Appreciate you for checking on this with us, I see that when your device was purchased it was under our JUMP! On Demand (JOD) Program another means to see is like a lease. When it was purchased the device full balance is as for $1,099.99 or $45.83 of 24 months. Checking here I see you are billed $26 for 18 months instead which total $468 and you paid $349.99 upon purchase. This have you paid total fee of $817.99 If you notice there is a $282 balance between your total payment of $817.99 to the full price of $1099.99. This is where the beauty of the JOD happens because unlike the regular installment you are given the following options: 1. Own the device and pay lump sum of $282 2. Own the device and pay $282 in 9 months installment of $31.33 monthly 3. Return the device 4. Trade your iPhone 14 Pro MAX to a new phone and the $282 will be forgiven. Hoping one of these options work for you? _____________________________________________ The trade in value is only applicable for regular upgrade with trade and since you are available JOD, your case is different. If you are perhaps getting a new phone and trading the iPhone 14 Pro MAX- the $282 remaining will be just removed or forgiven. Now on your new order, you will p[ay only 18 months installment instead of 24, and in 3 months you have the option to fulfill the 18 months installment or upgrade to new phone.