Bill Arrears billing

§ Bill Arrears billing is assigned to all Business account types as well as customers who opened an account before May 20, 2012. In bill arrears customers are charged for service after use.

☻Billing method definitions T-Mobile has two postpaid billing methods:

○Bill Arrears: MRC is billed and due after the bill cycle is closed. ○Bill Current: MRC is billed at the beginning of the cycle and due within the same bill cycle. ☻Eligibility ○Eligible ○Corporate-liable (account activated with a Federal Tax ID). ○Postpaid customer or employee account activated before May 20, 2012. ○Employees keep Bill Arrears billing if migrated to a new postpaid account in their name. ○Not eligible ○Individual-liable postpaid accounts, including Puerto Rico, activated with a ○Social Security Number after May 20, 2012. ○Special-Employee, Contractor, and Authorized Retailer account types activated after May 20, 2012.

Note: All Sprint Customers who move to the T-Mobile billing system through the Magenta Complete process are bill current – there is no transition from bill arrears.

First and final bill expectations For details on a customer's first bill for Bill arrears accounts, see First bill expectations. For details on a final bill expectation for Bill arrears accounts, refer to Final bill disclosures. Samson Invoice screen Use the Invoice screen to get the correct balance when there has been an account change. The 'Invoice Adjusted Amount' column shows funds that don't appear in the Adjustment History screen, as well as the bill events (rate plan change, voluntary, add, or remove SOC) to which the funds have been applied. Samson navigation path: Bill menu > Invoices.

Accidental change to Bill Current To help customers who have been accidentally changed to Bill Current billing, follow these steps.

Check the Bill Current Effective Date to see if the change is still pending. Yes, use the Cancel a Bill Arrears to Bill Current billing change process. No, move to step 2. Apologize for the inconvenience and explain the account can't be changed back to Bill Arrears. Educate your customer on the impacts of a billing method change. The first bill after the change will include the MRC for the current cycle plus the MRC for the next bill cycle and any applicable taxes, fees, and discounts. Future bills will be the normal amount they won't have a second MRC. Offer to help them set up a payment arrangement if needed. Follow standard procedures if they escalate and include your local CEC-Operations Support team as part of the escalation process. CEC-Operations Support: Follow the process outlined in the Create Bill Arrears BAN: CEC-Operations Support process. Follow-up with your rep once completed if their customer meets eligibility requirements, or you have decided to make the change back to Bill Arrears outside of the requirements.