Andon Cord

Steps in order to be able to pull an Andon Cord

1. In Paragon, click "Preferences"
2. Fill out info specific to your site

According to the SOP Standard Annotations FAQ, when pulling an Andon Cord, the following annotation needs to be visible in a case:

1. Seller Issue:
2. Research Done: a. PWF or SOP link: b. Other (such as Help page links, CIM, or Trouble ticket, if required): c. Tool links & findings: d. ASIN or Orders ID (if required):

Steps needed to pull the Andon Cord

1. Enter the Andon Cord Section.
2. Select Case Severity.
3. Select the appropriate Skill.
4. Select the appropriate support language.
5. Select the appropriate reason for Andon Cord.
6. Enter seat and location.
7. Click Submit.

Andon Gap: What is the gap found? Andon Root Cause: Reason why AC was raised

Non Controllable Andon

• don't have sufficient documented PWF/ SOP/ Help Page

Controllable Andon

• happen when the process didn't followed the existing CIM, PWF, SOP, Help Page