We're so sorry to hear about this. At this point, we can offer you two options:
Would you like to cancel your order for free or we can offer you a credit of 20% of your subtotal in Credits if you’d like to continue with your order.
You can check and use your available credits upon checkout, and this $XX will automatically apply to your next order.
How do you wish to proceed with the two options?
Issue type tags:
#otlte_postlab_offer
Thanks for understanding and patience dealing with this concern Henry. Just wanted to confirm would you like to cancel your order for free of charged or we can offer you a credit of 20% of your subtotal in Credits if you’d like to continue with your order.
I understand your concern as per checking here, this order has already been late for now we can offer you the two option a free cancellation or a 20% sub total of the order if you still want to continue with order.
Just wanted to confirm how do you wish to proceed with the two options?