Opt out

Hi , this is Patricia from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

Thank you for bringing this up to us. I'm glad you reached us out here to get assistance with your plan migration to be opt out.

No worries about it. I got you here now.

Let me take care of it for you, shall we start?

OPT OUT SPIEL

Got it, no worries. I got your back. The upcoming plan migration is actually only meant for select customers that are on an older/legacy plan to allow them to take advantage of our newer features.

I already checked your account as well, and so far looks like your account is not included, and rest assured there shouldn't be any changes on your bill. To further extend my help, I'll also add the opt-out feature for you to make sure your plan will stay as is unless requested.

Sounds like a plan?

Great news! I'm done processing your request to opt out of the program.

Rest assured there will be no changes made to your account on Oct 17. You may now disregard any SMS or Email you will be receiving about the Plan Migration Program since it is just a notification for all our customers in T-Mobile.