FOR NEED ADDITIONAL INFO Dear Margaret, Thank you for contacting us. We are very sorry. We can't find the order. Please respond with the following information to help us locate the order to make things right. Order # (if it is available): Customer Last Name & Zip Code: Your Phone #: Recipient's Name: ======================================================== FOR SOLD OUT AND OFFER COMPARABLE Dear Brooke, Thank you for your order. Please accept our apology. Due to an unexpected shortage, the Assorted Tulips and Rose that you ordered for Julie Zeisset is sold out. We will be happy to arrange for a different gift to be sent such as our https://www.harryanddavid.com/h/chocolates-sweets-candy/chocolate-boxes-bars/35794 or https://www.harryanddavid.com/h/chocolates-sweets-candy/truffles/2109. Please reply to this email with your preference or call our Customer Service Department at 1-800-547-3033 and refer to order number 1005715151. We apologize for any disappointment this may cause and appreciate your understanding. We look forward to hearing from you. ======================================================== FOR YOU'RE VERY MUCH WELCOME Dear Rona, You are very welcome. We will forward your question to our research team. Your satisfaction matters to us, and we are happy we were able to help. If we can be of any further assistance, please let us know. ======================================================== FOR BANK CARD DECLINE Dear Courtney, Thank you for your recent order. We are very sorry. We were unable to process your purchase because we could not obtain authorization or approval for the bankcard charge. Please call us to provide a different bankcard for payment. Due to security concerns, we are unable to accept your bank card information by email. You may call us at [Phone Number: 1-800-547-3033 and refer to order number 1005735351. We ask that you please contact us within 24 hours to continue with your order. Your satisfaction is very important to us and we look forward to hearing from you. ======================================================== FOR ITEM EXCLUDED Dear Kim, Thank you for your recent order. We are very sorry. The Triple Treat Deluxe Fruit that you requested for Sandy And Bob Cioe is excluded from shipping to the destination you requested. Please select an alternate item that can meet your arrival needs such as our https://www.harryanddavid.com/h/fruit-gift/fruit-combos/25. You can view this gift, as well as other options to choose from, on our website www.harryanddavid.com. Please let us know your preference and we will proceed accordingly. We ask that you please email us or call our Customer Service Department at 800-282-4200 within the next 48 hours and refer to order number 4311174291 to proceed with your order. Your satisfaction is very important to us. We hope to hear from you soon. ======================================================== FOR NOT AVAILABLE DATE TO ARRIVE Thank you for your order. Please accept our apology. Due to an unexpected shortage, the Sympathy Gift Box that you ordered for Steve Mirkin is not available to arrive by the original date requested. The soonest the order can be expected to arrive by is May 19, 2026. We will be happy to arrange for a different gift or we can arrange to ship the original order as soon as it is available. Please reply to this email with your preference or call our Customer Service Department at 800-282-4200 and refer to order number . We apologize for any disappointment this may cause and appreciate your understanding. We look forward to hearing from you. ======================================================== FOR CANCEL AND REDO Thank you for your recent order. We are very sorry that we were unable to contact you by phone. Regrettably, we could not process your order as requested due to an error in our system, and the we just need to cancel the order. If you would like to place a new order, please call us at 800-282-4200 or order via our website at Harry and David and we will be happy to assist you. We appreciate the opportunity to explain. Please let us know if we may be of further assistance. ======================================================== FOR SCAM EMAIL Please accept our utmost apologies for the inconvenience that you experienced. Thank you for bringing this to our attention. That page is not affiliated with Harry and David. Please don't share any personal or payment information with them. We've reported the page, and we recommend that you do as well. If you have any questions please reach out to us directly at www.harryanddavid.com. Protecting our customers is our top priority. Thank you for vigilance and helping us maintain a safe online community. ======================================================== FOR THE ORDER CANNOT BE SHIPPED TO CANADA Thank you for your order. I am writing to inform you that the item you selected, the Triple Treat Deluxe Fruit for Brian Kowalchuck, cannot be shipped to Canada due to shipping restrictions. However, we are pleased to offer a comparable alternative that is available for delivery to Canada: our Classic Orchard Gift Basket. This item provides a similar experience and can be shipped without issue. Please let me know if you would like us to proceed with replacing the original item with the Classic Orchard Gift Basket so we may continue processing your order. Thank you for your understanding, and I look forward to your confirmation. ======================================================== CANNOT BE SHIPPED TO P.O BOX Thank you for your recent order. We are very sorry. We are holding your order for Greg Robertson because we cannot ship the Cinnabon® Roll Frosting Flight to a PO Box and need a physical address. Could you please send us Greg Robertson's street address? If a physical address is not available, we would be happy to send a different gift that is able to be shipped to a PO Box, such as our Classic Signature Gift Basket. You can view this gift, as well as other options to choose from, on our website: www.harryanddavid.com. Please let us know how we should proceed. Please refer to your order number 1005802580 when calling us at 1-800-282-4200 or when e-mailing us. To continue with your order we need to hear from you within 48 hours, please. Your satisfaction is important to us. We look forward to hearing from you. ======================================================== FOR SUBSTITUTE HOLDS 840 Dear Paige Spowart, Thank you for your recent order. We are very sorry. Unfortunately, we substitute your order due to restriction on the destination to ensure that your recipients receive a gift from you by your requested. Edwin Trudy Nielsen, will be receiving Ultimate Premium Gift Basket and it will be delivered on 6/19/2026. Please let us know if the substitution does not meet your needs, and we will gladly make it right. You may reach us at 1-800-282-4200 and refer to your order number 5980285360. Your satisfaction is very important to us. Please let us know if we may be of further assistance. ======================================================== FOR CHANGE DATE NOT REQUESTED Dear Danielle Shinnebarger, Thank you for your recent order. We are very sorry. Your order for Jean Shinnebarger was delayed due to unforeseen circumstances and is now scheduled to arrive by 7/22/2026 rather than your original requested date of 7/17/2026. We regret any inconvenience this may cause and appreciate your understanding. We would be happy to send your recipients a formal letter of apology to express our regrets for the delay. Please let us know if you would like us to provide this service. Your satisfaction is very important to us. If we can be of further assistance, please contact us at 1-800-282-4200.