empathy

Thank you for reaching out to us about your concern, Cx. I will be also surprised if I got charged of something that I was told that it's free. No worries, let me check your account so that I could give you information regarding to this.

I definitely understand you, Cx. I'm also a customer myself and I also be concern if my bill keeps on rising. Worry not, I'm here to help you in regard of your concern. May I know if you have made any changes recently?

I understand where you are coming from, CX. I'm also a customer myself and I know how hard it is to keep on the payment. Worry not, I'm here to help and provide you all better options. Would you mind if you provide me the reason of suspension that cause the restore fee?

Thank you for reaching us out regarding to your situation. I'm sorry to hear that, here in T-Mobile we want our customers to experience the best service possible. No worries I'll do everything I can to provide you a better experience. Are you having trouble receiving calls or messages?

I am a customer myself and I really understand what you're feeling right now, Cx. Worry not I'll exhaust my resources to provide you some better options. Do you know someone who could take over the lines?