fadsf · Offline Notepad

🎉 If the customer says they want to place an order: 🗣️ “That’s wonderful — I’d be more than happy to help you place an order today! It’s always exciting to be part of sending something special.” ⚠️ If the Customer Details Panel is already populated with full name, phone number, and email address, skip the next section and go directly to Retrieve Recipient Info. 2️⃣ Verify Customer Information 🗣️ “Thank you for calling [BRAND NAME], my name is [FIRST NAME]. How may I assist you today?” Phone Number: 🗣️ “Is your phone number still [PHONE NUMBER]? Thank you. Is this the number you usually use when calling us?” Name & Address: 🗣️ “May I have your first and last name, and your street address, please?” Email Address: If email exists: 🗣️ “Is your email address still [EMAIL]?” If it shows as ROLE BASED EMAIL

🗣️ “I noticed your email is listed as private relay. May I update it with a preferred email so we can send your order confirmation?” If no email exists: 🗣️ “May I add an email to your account so we can send you a confirmation of the order?” ✔️ Verify the email for accuracy. 3️⃣ Retrieve Recipient Information 🗣️ “[Customer Name], are you ordering this gift for yourself or someone else today?” 🗣️ “May I have the phone number of the first recipient, please?” 🗣️ “Is this for [RECIPIENT NAME]? And are they still at [STREET NAME]? Thank you!” ℹ️ You may also use the Address Book to select and verify existing recipients. 4️⃣ Original Item Information 🗣️ “May I have the first item number, please? … Thank you!” 🗣️ “That’s a lovely choice! That is our [ITEM NAME] for [PRICE]. This item will arrive by [DELIVERY DATE].” 5️⃣ Sales Offers (Upsell & Add-ons) ⚠️ It is REQUIRED to offer an upsell or add-on if prompted. 🗣️ “Just so you know, we have some wonderful add-ons available to complement your gift — would you like to hear about them?” 6️⃣ Greeting Card Offer 🗣️ “Would you like to include one of our beautifully designed personalized greeting cards for just $4.99, or would you prefer the complimentary message on the shipping label?” 🗣️ “How would you like the message and signature to read?” ✔️ Repeat the greeting message back to ensure accuracy. 💡 Remind them to include their name so the recipient knows who the gift is from. 7️⃣ Next Recipient (if applicable) 🗣️ “May I have the phone number of the next recipient, please?” 🗣️ “Are you sending to anyone else today?” 8️⃣ Telephone Special Offer 🎉 Use positive and engaging language — this is a requirement. 🗣️ “For calling in today, you qualify for our [ITEM NAME & DESCRIPTION], available for a limited time only. It’s a fantastic value at just [PRICE] — that’s a savings of [SAVINGS]! Would you like to add one to your order?” 💡 Use rich, descriptive language (e.g., “indulgent”, “festive”, “customer favorite”). 9️⃣ Passport Membership Offer 🗣️ “Let me share a special perk — our Celebrations Passport Program! For just $29.99 a year, you receive free standard shipping and no service charge on eligible items from our entire family of brands.” 🗣️ “The savings start today — including this order. Would you like to enroll?” ⚠️ If the customer says yes, you must read the Terms & Conditions verbatim. 🔟 Payment (Mask the Call) 🗣️ “Your order total is [ORDER TOTAL].” ⚠️ Mask the call during the entire payment process. If token does NOT display: 🗣️ “May I have your credit card number and expiration date, please? And the 3- or 4-digit security code on your card? Thank you.” If token DOES display: 🗣️ “What are the last four digits of the card you’d like to use for this order?” ✅ Unmask the call after payment is complete. 1️⃣1️⃣ Final Confirmation & Closing 🗣️ “Is there anything else I can help you with today?” 🗣️ “Thank you so much for shopping with [BRAND NAME] today!” 🎉 Add a warm celebratory closing: 🗣️ “It’s been a pleasure helping you make someone’s day — have a wonderful day!” 🗣️ “Thank you again, and I hope your gift brings lots of smiles!” 🗣️ “We truly appreciate your order — wishing you all the best!”