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Contact Name: Shakira Hawkins
User Authentication Successful? Yes
Reason for contacting support: Account deactivated
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/13255cb5-7f6c-4c9b-8c83-abc57c8769ae
Resolution: Explain - Permanent Identity Deactivation
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/account-inactive-tables-NORTHAM
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/a
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/dd1986ed-3581-4460-8f77-ef08b4a3e4a5
Contact Name: Chauncey Swinton
User Authentication Successful? Yes
Reason for contacting support: Unable to cash out
Trip Detail: N/a
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/e4bb95dd-bc7b-4466-8e8f-74dde3c00439
Resolution: Advice about the known issue
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: https://bliss.uberinternal.com/contacts/780f95ae-80cd-4377-8ab2-c70bf2a374b2
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/72d093f8-d753-4570-abcf-cf1e240e70b8 --------------------------------------------------------. Contact Name: SHERRON WHITE
User Authentication Successful? Yes Reason for contacting support: Updating banking info
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/31c7eb19-5e26-4f53-b5e1-2dcb4c7286b0
Resolution: Advice about the known issue
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/a5704c22-81c0-463c-ada7-b258e18a1769
Contact Name: Jeffrey Smith
User Authentication Successful? No
Reason for contacting support: No tread
Trip Detail: N/A
Purecloud URL: N/A
Resolution: No need to response
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/No-Response-Needed-NRN-Guidelines
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/06ee4746-01f7-4bb2-9104-a3132c9436c0 --------------------------------------------------------. Contact Name: Gerade Petty
User Authentication Successful? Yes
Reason for contacting support: The photo's that he presented that's not accept the app for realtime ID
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/59c64707-4c41-4045-8efc-cf3cc9babd08
Resolution: Explain - Multiple verification issues
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Realtime-ID-Check
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/73c05858-eaa3-48a5-bfba-f61ff44739e8
Contact Name: Isaac Donkoh
User Authentication Successful? No
Reason for contacting support: Unable to Cashout
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/aedce65a-546d-4872-bf97-6e4443b84480
Resolution: Inforn about the known isuee
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/8286384c-2fdc-444c-9a33-0d5618ea22d7 --------------------------------------------------------. Contact Name: Junhua Gao
User Authentication Successful? yes
Reason for contacting support: Not getting trip request
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/6effede7-4e8a-41bc-a4a0-4ed7a424f22b
Resolution: Not getting requests due to low demand
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/87743e96-8574-437e-8450-c1bd1ad401c5
Contact Name: BRIANA VALLE
User Authentication Successful? Yes
Reason for contacting support: Reply Thank you
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/c3c9612a-818c-4254-ad53-79df75283504
Resolution: No need to response
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/SPOT-NRN-after-a-Thank-you
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/cdaa2a9d-f318-4e9d-84da-227446e8e4e3 --------------------------------------------------------. Contact Name: Ting Zhao
User Authentication Successful? Yes
Reason for contacting support: Cant update his banking info on file
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/6ed5bbc5-cba0-4c6b-afa6-e010f028b082
Resolution: Advice about the known issue
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/e37bf36e-5f9e-44af-a770-93acd9a72714
Contact Name: Romeo Talioaga
User Authentication Successful? Yes Reason for contacting support: Not getting reserve trip
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/d0662355-0aa3-4827-8561-422518eb4d44
Resolution: [Outage] Known Issue - Low impact
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/7c0827e9-5f99-4d38-94bc-cbd84f6805ea --------------------------------------------------------. Contact Name: MUHAMMAD ASHRAF
User Authentication Successful? No
Reason for contacting support: Asking to edit his
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/fde4b0f3-6ade-4195-bf89-0e922d8236ab
Resolution: Confirm - vehicle info updated
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/c80beca7-f73a-48d6-be15-fcd56f32a92c
Contact Name: Hulya Irwin
User Authentication Successful? Yes
Reason for contacting support: Unable to cashout
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/e3d3c360-7870-4b1d-b318-c6b3dc7167a1
Resolution: Inform about the issue
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: N/A
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/28cc103a-1166-4c84-8517-84f33c550a65 --------------------------------------------------------. Contact Name: Aniruddha Mallya
User Authentication Successful? No
Reason for contacting support: Duplicate Account
Trip Detail: N/a
Purecloud URL: N/A
Resolution: Explain - Duplicate account deactivated
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/account-inactive-tables-NORTHAM
KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations
Other accounts/ Contacts used: https://bliss.uberinternal.com/contacts/5f1484a4-2cdf-4736-9074-2fb37c0f2b54
#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/896fdc48-7cf9-4ca2-89db-e3f8ec738356
Contact Name: MATTHEW ENFINGER
User Authentication Successful? Yes
Reason for contacting support: Account reactivation
Trip Detail: N/A
Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/6a57bd6f-6cb1-4f28-9c33-08ac3e757089
Resolution:
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#LOB: US Earner Messaging
Bliss link: https://bliss.uberinternal.com/contacts/1e4f7001-4261-45b3-8adc-3f65348fe8e7 --------------------------------------------------------. Contact Name:
User Authentication Successful? Yes/ No
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Bliss link: https://bliss.uberinternal.com/contacts/cd25745d-ea05-487e-9669-3160f88e53b0
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