Shared note

INTERACTION ID/Session ID: 18921785 CHATTER: Roger Shafer IP: EMAIL: chanceshafer@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer wants assistance in ordering the right ink for his 8025e printer. ACTION TAKEN: probe and find the compatible ink. EXPECTATIONS SET: printer on sale/laptop on sale/hp financing-declined OUTCOME: won the sale.

INTERACTION ID/Session ID: 18923690 CHATTER: Saiteja Neela IP: EMAIL: neelasa@mail.uc.edu FULLY VERIFIED: Y/N ISSUE: customer wants to know about the student discount, she thought it's not yet applied. ACTION TAKEN: Explained to the customer that the student discount is already applied. Offered carepack and Microsoft office-declined EXPECTATIONS SET: Hp financing/printer on sale-declined OUTCOME: customer ended the chat

INTERACTION ID/Session ID: 18923074 CHATTER: George Harocopos IP: EMAIL: gharocopos@sbcglobal.net FULLY VERIFIED: Y/N ISSUE: customer have some questions about some questions about the M209dw and MFP M234dw. ACTION TAKEN: Check every printer that customer is interested in and provided all the information he wants to know. EXPECTATIONS SET: Hp Rewards / Hp Financing / Laptop on sale. OUTCOME: Customer ended the chat.

INTERACTION ID/Session ID: 18924391 CHATTER: Clarence Pate IP: EMAIL: harmonious196123@yahoo.vom FULLY VERIFIED: Y/N ISSUE: customer wants to file a complaint ACTION TAKEN: provided the hp email. EXPECTATIONS SET: OUTCOME:

INTERACTION ID/Session ID: 18924753 CHATTER: Terri Wyrick IP: EMAIL: territwyrick@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer wants to know an update about her instant ink subscription. ACTION TAKEN: referred to instant ink dep. EXPECTATIONS SET: laptop on sale/ hp financing OUTCOME: customer unresponsive.

INTERACTION ID/Session ID: 18925106 CHATTER: Daniel M IP: EMAIL: drmworkemail@gmail.com FULLY VERIFIED: Y/N ISSUE: can you customize the OMEN 16L Gaming Desktop TG03-0055t PC, Windows 11 Home, Intel® Core™ i5, 16GB RAM, 512GB SSD, NVIDIA® GeForce RTX™ 3050, Snow white for me? ACTION TAKEN: advised customer that we cannot customize the desktop. EXPECTATIONS SET: na OUTCOME: customer ended the chat right away.

INTERACTION ID/Session ID: 18925216 CHATTER: EMILSAM VELAZQUEZ IP: EMAIL: emilsamvelazquez@yahoo.com FULLY VERIFIED: Y/N ISSUE: I HAVE A H. CVAN I UPGRADE TO ANOTHER PRINETRPOFFICE JET PRO 80 35 ACTION TAKEN: advised customer that we do not have the process of upgrading the device, and offered to check available deals. EXPECTATIONS SET: na OUTCOME: customer ended the chat right away.

INTERACTION ID/Session ID: 18925339 CHATTER: Marna Pauley IP: EMAIL: xxxstitcher2004@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer wants a printer with only printing function, in color. ACTION TAKEN: inform customer that the only printer available with colored and printing function is the HP OfficeJet 200 Mobile Printer. EXPECTATIONS SET: Hp Financing / All in plan / Hp Rewards / laptop on sale. OUTCOME: customer still want her old printer will try to fix it tomorrow.

INTERACTION ID/Session ID: 18927703 CHATTER: Nikhil Parekh IP: EMAIL: nikhil.parekh@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer wants an employee discount. ACTION TAKEN: Probe and verify information EXPECTATIONS SET: Hp financing/ printer on sale / hp rewards-declined OUTCOME: won the sale.

INTERACTION ID/Session ID: 18927219 CHATTER: vijay goudi IP: EMAIL: vijay-kumar.goudi@kroger.com FULLY VERIFIED: Y/N ISSUE: customer wants to price match the ACTION TAKEN: EXPECTATIONS SET: OUTCOME:

INTERACTION ID/Session ID: 18927308 CHATTER: Sohaib Ghani IP: EMAIL: sohaib.ghani@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer wants the HP OmniBook X Flip 2-in-1 Laptop Next Gen AI 14-fm0047nr 14" but it's out of stock. ACTION TAKEN: Advised customer that we cannot place an order to an out-of-stock product. EXPECTATIONS SET: printer on sale / OUTCOME:

INTERACTION ID/Session ID: 18927859 CHATTER: dhanush kandagatla IP: EMAIL: dhanushkandagatla@gmail.com FULLY VERIFIED: Y/N ISSUE: customer need help in placing an order, she's seeing "We were unable to process your payment. Check your card details and try again, or use a different payment method. Still need help? Call us at 800-473-4732" ACTION TAKEN: EXPECTATIONS SET: OUTCOME:

INTERACTION ID/Session ID: 18928473 CHATTER: Brent Wellington IP: EMAIL: beachcraft80@yahoo.com FULLY VERIFIED: Y/N ISSUE: customer needs a desktop, monitor, mouse keyboard bundle. ACTION TAKEN: Find a bundle that may work for customer. EXPECTATIONS SET: HP rewards/ financing/ printer on sale/ OUTCOME: Won the sale.