https://teams.microsoft.com/_#/l/meetup-join/19:meeting_Mjc5ODg5MWEtNDNkNi00MTQ2LWJjNjMtMGQ0ZTVjN2Q4Yzdk@thread.v2/0?context=%7B%22Tid%22:%22599e51d6-2f8c-4347-8e59-1f795a51a98c%22,%22Oid%22:%22a6be9635-f65b-40a3-99bc-bd157913a93f%22%7D&anon=true&deeplinkId=d79d8404-865d-4c2e-bd4f-df99fe7d1d05

ESD BITES

Tuesday, March 21, 2023 7:59 PM

ESD Bites I understand that you have an issue with your FBA overage fees wherein you were charged even if I don't have any excess inventory. I am sorry for the inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. I understand that ASIN XXXXXXXXXX is not searchable, and you're requesting us to investigate and fix the issues that the ASIN might possibly have. I know the importance this has for your business and rest assured that I will look into this matter carefully. We thank you for bringing this concern on our attention. I understand you contact us regarding Order ID: XXX-XXXXXXX-XXXXXXX and we are sorry to hear that it is still in pending status. I know how frustrating it is to encounter this kind of issue in your business. Rest assured that I will provide the information and assistance you need, let me help you with this. We understand the urgent nature of this request as currently you are not able to create listings because of the error 5665 you're encountering. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to help you regarding the concern. Thank you for your dedication selling here on Amazon. I understand that you're having issues regarding the listing policy violation received for the ASIN: XXXXXX and you would like them to be removed from the account health page as you no longer sell the item. We know how important these units for your business, and we are sorry for this may affecting your sales and productivity and we appreciate you bringing this to our attention. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. I hope you are doing well. Thank you for taking the time to contact us regarding the issue you encountered on ASIN: XXXXX. Apologies for the frustration and inconvenience this issue has caused. Rest assured we have maximized our resources to have you assisted accordingly. Thank you for contacting us. We hope you are well.

This is in response to your email regarding Catalog Authorization application to be approved to use/list under "(Brand Name)" on Amazon which we have reached out to our internal team, and we would like to share the result of the investigation. I certainly understand that this is important to you as it affects your sales on Amazon. We apologize for the inconvenience this has caused you in this matter.

We appreciate your bringing this matter to our attention. Have a great rest of your day. We appreciate your time in reaching out to us regarding the status of your FBA Shipment ID: . We're sorry to hear that you experience issue with inventory. If I were on your situation, I'll feel the same way too as you're doing all the things that should be done to maintain your business with us. Rest assured that we have conducted an investigation to have this addressed accordingly. We understand your frustration for the lost inventory of FNSKU: and you wanted to be reimbursed for it, as this was not refunded to your account. We know how important this matter to your business, and we apologize for the inconvenience this has caused you. We'll certainly assist you with this. I understand that you're scheduled for verification and would like to talk or speak with someone as soon as possible. I am sorry for any inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. I hope you are well. I understand your concern regarding Removal Order ID: rqk19431co wherein you received a different product of FNSKU: X002E4NCAV. I sincerely apologize for the inconvenience this may have caused as I know the impact of this to you and to your business. Rest assured that this case is handled carefully to provide you with the best resolution. I understand that you are requesting for the reinstatement of your ASIN which was removed due to suspected intellectual property misuse. Thank you for bringing this to our attention. I know how important it is to get this listing active and we apologize for the inconvenience this may have caused you. We understand that this may impact on the potential sales of the said product and rest assured that we review your request rigorously. I would be happy to assist you with this. We understand that you have requested reimbursement for a removal order return that was received with different model number. We acknowledge how important this is to you. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business and I am more than glad to assist you with this and provide accurate resolution. Thank you for raising your concern to our attention. I hope you are doing well. From your correspondence, we understand that you would like to know how to get an approval to sell products that have phytocannabinoid on Amazon Fresh and Whole Foods Market. We understand your frustration in this matter as you mentioned that you tried to add a product on Amazon.com however it was denied due to the phytocannabinoid content. We sincerely We are totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. We understand the urgent nature of this request as currently you are not able to create listings because of the error 5665 you're encountering. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to help you regarding the concern. Thank you for your dedication selling here on Amazon. I understand that you're having issues regarding the listing policy violation received for the ASIN: XXXXXX and you would like them to be removed from the account health page as you no longer sell the item. We know how important these units are for your business and we are sorry for this may affecting your sales and productivity and we appreciate you bringing this to our attention. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. I hope you are doing well. Thank you for taking the time to contact us regarding the issue you encountered on ASIN: XXXXX. Apologies for the frustration and inconvenience this issue has caused. Rest assured we have maximized our resources to have you assisted accordingly. I understand that in order to comply with Amazon policies, you have previously deleted the listing ASIN: XXXXXXXXX from your inventory and no longer want to sell it in Amazon marketplace. I can see that you are now asking to remove the violation against your account's health. I am totally mindful of your situation and know that this is something very important to your business, rest assured that I'm here to provide you with some information about the process, let me help you with this. I understand that you have concerns regarding units that has found lost in your inventory for FNSKU: XXXXXXXXXX. I sincerely feel your frustration and we know how important this is to you and we apologize for the inconvenience this has caused. Kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and in accordance with Amazon's policy. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. From your email, I understand that you would like to know why your ASIN XXXXXXXXXX. I apologized for the inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. Thank you for reaching out to us regarding your request to reimburse lost units in your inventory. I understand each of these plays a critical role in your growing business, but let me express my sincerest apology for your frustration and for any inconvenience this may have caused and It would be my pleasure to help you regarding this concern. "I’m sorry to hear that your items did not update as expected after all of that effort you put in. Please note [provide education on why it was not published appropriately]. To update this listing, I need [information from SP].” "We appreciate your time bringing this to our attention. We are sorry to hear that you are having difficulties creating your listing for ASIN: XXXXX due to Error 5665 you have encountered. Please note that (EDUCATE SP ON WHY ERROR EXIST). Kindly provide the following (INFORMATION NEEDED FROM SP) so we can further assist you on fixing your listing." "We understand that you are requesting reinstatement for ASIN: XXXXX that was deactivated because the listing was not compliant with Amazon’s Intellectual Property Policy. We appreciate your time reaching out to us regarding this matter. Rest assured that we will assist you with this concern." "We understand your frustration for the (SELLER INTENT) and you want to be (ACTION REQUESTED BY SELLER). We know how important this matter to you, and we'll certainly assist you with this." "Thanks for alerting us regarding [summary of the issue], we really appreciate your feedback. Now let’s look at how we can fix this." "Kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and accordingly." "Rest assured that this case is handled carefully to provide you with the best resolution." Let me help you find a solution for this (SP concern) / let’s see how we can fix this (SP concern). “After reviewing your case, the changes you requested are not possible to make due to the fact that the listing belongs to another Selling Partner. We appreciate and understand that you wished for us to make the changes for you; however, only the brand owner has the option to make those changes to the product description. Please send your request directly to the brand owner so the product description can be modified. If you need any additional assistance with this, please let us know. We will be happy to help.” Upon detailed review of the case, the ASIN’s XXXX cannot be reinstated as they are considered pesticides, which are prohibited products. We understand this is not the outcome you were hoping for in this situation, but it is in alignment with the US Environmental Protection Agency (EPA) regulations which determine what products are considered pesticides. “I understand this is not the outcome you were expecting, and I know it is very frustrating to not receive the reimbursement you were hoping for. That said, the policy states [details]. What I can do to help you is [action]. In the future, you can take some steps to try and avoid this outcome. Please see [link to education].” "I know it can be stressful when [detailed situation], but rest-assured we will find a solution for you." "I understand that you encountered issue updating the (attribute) of your ASIN: XXXXX. I know you did everything you could to update the listing. I apologize for any inconvenience that this may have caused you. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process." "We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business." "We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business." "I’m sorry to hear that your items did not update as expected after all of that effort you put in. Please note [provide education on why it did not publish appropriately]. In order to update this listing, I need [information from SP].” "We understand that your ASIN is currently showing as inactive as it was classified as restricted products due to the pesticidal claims that is present on the product details of the listing." "We understand that you're receiving the error code 5665 when creating a listing for the brand name "XXXXXXX"." "Thank you for your time reaching to us regarding your request to sell your Brand: XXXXX. We are more than willing to assist you with this and we appreciate your patience while we investigate your application." "We appreciate your time bringing this to our attention. We are sorry to hear that you are having difficulties creating your listing for ASIN: XXXXX due to Error 5665 you have encountered. Please note that (EDUCATE SP ON WHY ERROR EXIST). Kindly provide the following (INFORMATION NEEDED FROM SP) so we can further assist you on fixing your listing." "We understand that you are requesting reinstatement for ASIN: XXXXX that was deactivated because the listing was not compliant with Amazon’s Intellectual Property Policy. We appreciate your time reaching out to us regarding this matter. Rest assured that we will assist you with this concern." "I understand that you're requesting to check your shipment as the tracking shows delivered but the fulfillment center hasn't started the receiving process." "I understand that you want to check your shipment since the tracking shows as delivered, but the fulfillment center doesn't receive anything yet." "We understand your frustration for the (SELLER INTENT) and you want to be (ACTION REQUESTED BY SELLER). We know how important this matter to you and we'll certainly assist you with this."E

ANNOTATION/Reply

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. I’m happy to provide you an information about new account registration. I understand that you are facing an issue in regard of your registration as would like to ask if it is required to submit new phone number or not. I apologize for the inconvenience and frustrations this may have caused as we know the impact of this to you and your business. Rest assured that we will do everything possible to help you out in this regard.

As per checking, your seller identity verification process is under review, which normally takes 2 to 3 business days. If more information is required, our verification team will notify you.

In addition, please make sure to check if the number you will provide is still active for you to be able to receive an OTP. To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

SELLER APPROVAL ANNOTATION:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for contacting us. I understand you contacted us regarding add a product issue as you encountered error 5461. We apologize for the inconvenience and frustrations this may have caused as we know the impact of this to you and your business. Rest assured that we will do everything possible to help you out in this regard.

Our team have concluded their review and I'm glad to inform you, that you are allowed to list Products Globally (across all Marketplaces) for the provided Brand. Please allow 24 hours for the changes to be reflected post which you can start listing your Products without a 5461 error on Amazon.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for reaching out to us regarding add a product issue as you encountered error 5665. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest-assured that I will provide you the best solution.

As per checking on your previous case, we do not see sufficient proof that the branding is permanently affixed to the product and/or packaging, per the Brand Name Policy. In future, if you would like to request another review, we require new images that show "Spacemate" is permanently affixed to the product and/or packaging.

Please know that you can still list the ASIN you were trying to create, with the brand name Generic or a brand name already approved for use, in accordance with the Amazon Brand Name Policy: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ?referral=AGTYKC2B5V8O_A3UZXGKUT0QXS

In case you plan to list your products under Generic and do not have a barcode or GTIN for your items then you will need to apply for GTIN Exemption. Once you receive the exemption, you can proceed with listing products under the brand name Generic.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. As I understand you are facing an issue regarding intellectual property for ASIN B0BBMHG1Z6 . We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will do everything possible to help you out in this regard.

We removed your listing because of concerns that your product may not respect the intellectual property right of others. We see that the product you sold currently have invalid Brand Name. Kindly update the complete/correct Brand name. You are listing "Nintendo" licensed products with an unlicensed brand. "Nintendo" products can only be listed by licensed brands.

Please know that you may be subject to additional approvals depending on the brand name. If you are not able to edit the ASIN, you can use 'Seller Central' to route your query to the relevant team by going to Seller Central's 'Help' option -> Scroll down on the 'Get Support' page -> Click on 'Browse for your issue in the menu' -> 'Products, Listings, or Inventory' -> 'Fix a Product Page'.

Thank you for selling with Amazon,

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. I understand you contacted us regarding add a product issue as you encountered error 5665. I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best solution.

We want to let you know that could not validate the images provided for this issue.

To resolve the issue, please submit a Seller Qualification (SQ) application again with valid images:

Recreate the error by listing the product again: a. Go to the Add Products link: https://sellercentral.amazon.com/product-search?ref=xx_catadd_dnav_home b. Follow the on-screen instructions and add the product.
When you see the error message, click on the link provided which will redirect you to the Selling application for Catalog authorization.
Complete the form and submit. If you have already submitted a Selling application, check the status of the application by opening the “Catalog” menu in Seller Central and selecting “View Selling Applications”.

Based on the current information, we cannot determine the nature of the problem. In order to address your concerns, we will need some additional information. Please respond to this message to provide the details requested below.

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
A screenshot of the error message, if available We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query. Once we receive this information, we will be able to continue researching this matter.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching out to us regarding add a product issue as you encountered error 5665. We sincerely apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Kindly know that we did everything possible to help you out in this regard.

We want to inform you that we have completed our review and have concluded that your brand does not meet our criteria for approval. In the provided images, we do not see sufficient proof that the branding on the product and/or packaging distinguishes the product(s) from other, similar products that are not branded. In the future, if you would like to request another review, we require new images that show branding that distinguishes the product(s) from similar products that do not belong to that brand (for example brand name printed directly onto the packaging, or the product itself). You can still list the ASIN you were trying to create, with the brand name 'Generic' or a brand name already approved for use, in accordance with the Amazon Brand Name Policy: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. I’m happy to provide you an information about new account registration. I understand that you wanted to know more about the business type, the business Location and the business name on your account. I apologize for the inconvenience and frustrations this may have caused you as we know the impact of this to you and your business. Rest assured that we will do everything possible to help you out in this regard.

Please be informed that the business type is the subscription you have chosen. There are 2 subscription:

• Professional Selling Plan: USD $39.99 per month* when you have active listings • Individual Selling Plan: No subscription fee The difference of these 2 subscriptions are the following: • Professional sellers: No per-item fee • Individual sellers: $0.99 fee for each item sold With regards to business Location, business Location is the address of your store. Lastly, business name is the name of your store. It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching out to us regarding on your Amazon seller account deposit method for your new bank account number. I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best solution.

Kindly know that before you can update your bank account information, we perform a verification process over the phone. We have two verification processes, one for Professional sellers and one for Individual sellers.

If you are a Professional seller, follow these instructions to initiate the phone verification process:

Sign in to Seller Central.
Click "Help" in the upper right hand corner of the page.
Click "Contact Us" at the bottom of the window.
Click "My issue isn't listed: contact support."
Click the "Your account" drop-down menu.
Click "Make changes to your account."
Select "Get help with a different account question."
Select the "Phone" tab and fill in the provided information (Input Case ID: 12346608491 into the description).
You will receive a call from Seller Support to address your issue.

If you are an Individual seller, follow the instructions below to initiate the phone verification process:

Go to the following page: https://www.amazon.com/gp/help/customer/account-issues/ref=ap_cs_forgot_pwd?ie=UTF8&referral=AJWLZY29UDPRQ_A3UZXGKUT0QXS
On the "Account & Login Issues" page, select an issue. 3. Call the provided number. 4. Request a transfer to Seller Support. 5. Reference Case ID: 12346608491 when you are on the phone with Seller Support. Thank you for selling with Amazon,

Hello from Amazon Selling Partner Support,

I’m happy to provide information about new account registration.

Your seller identity verification process is under review, which normally takes 2 to 3 business days. If more information is required, our verification team will notify you. Once the review is complete, the team will email you. Thank you for giving me the chance to be of assistance.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. I understand you are facing an issue regarding on creating your account as a seller. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best resolution.

With regards to your concern, to sign up for an Amazon Seller account, kindly check this link: https://sellercentral.amazon.com/

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

For more information and guidance, refer to the following Help pages: Selling on Amazon https://sellercentral.amazon.com/help/hub/reference/G200421970 Start selling https://sellercentral.amazon.com/help/hub/reference/G200154610

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thanks for giving us the chance to help you with the query about your listing. I understand that you no longer wish to list ASIN B00BSA1QX6. We apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and your business. Kindly know that we did everything possible to help you out in this regard.

Please be informed that the presence on the Account Health Dashboard, that generally if a seller receives any product compliance/restriction and they have appealed and proved that the complaint is no longer for their product or removed from their inventory then the complaint will get removed from their account metrics only after completion of next account review cycle.

Violations will be removed when:

• The seller successfully appeals the violation.

• The seller disputes the violation and we confirm that the listing enforcement action was taken in error. • More than 180 days have passed since the violation was detected. • Rights owner retracts a complaint (Received Intellectual Property Complaints). This is an automated process and no action can be taken to expedite. Rest assured that the listing violation will be removed in your account health after the next account review cycle. It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales! For more information, you can look at this link: Account Health FAQ https://sellercentral.amazon.com/gp/help/G200285250?referral=AMECQJ0Z89IMC_A3UZXGKUT0QXS

Reason Category for this: Account Health Reason Code for this: Policy Violation

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. As I understand you are concerned about the orders that your customer has received twice, related to Order ID: 111-0330837-6864269. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and your business, please know that we did our best to provide you the best resolution regarding this matter.

As per checking our resources, we see in our end that there is only one order. This is a merchant fulfilled order wherein you are the one who is responsible for the shipment of your product. However, if you believe that your customer has received two products you may able to request your buyer to return the other product.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

For more information and guidance, refer to the following Help pages: Returns FAQ https://sellercentral.amazon.com/help/hub/reference/G5A85XXCZDQ48A8T Manage seller-fulfilled returns https://sellercentral.amazon.com/help/hub/reference/200708210

Hello from Amazon Selling Partner Support,

Thank you for the image that you have provided. I hope that you are doing well, my name is Justine and I will be assisting you today. As I understand you are facing an issue with requesting a new postcard. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and to your business. Rest-assured that we will do our best to provide you the best resolution regarding this matter.

As per checking our resources, the reason for the "Invalid Address" that showing in your account is for you to verify if the address you have provided is correct. Kindly know that you can request a new postcard up-to 3 times and you still have 2 attempt(s) left. Please note that a new postcard can be requested on the same address only.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

We understand you are concerned about a product that your customer has received but was damaged during transit/delivery. We're sorry for the inconvenience this may have caused you as we know the impact of this to you and to your business, Don't worry we are here to assist you with this concern. In order for us to investigate this case further, we would like to know more information about your concern.

Please respond to this message and provide the details so that we can continue our efforts to resolve this issue. Please provide:

• Order ID involved.

Hello from Amazon Selling Partner Support,

Thank you for the image that you have provided. I hope that you are doing well, my name is Justine and I will be assisting you today. I understand you are facing an issue regarding with adding a product. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and to your business. Rest-assured that we will do our best to provide you the best resolution regarding this matter.

Please be informed that we are not accepting applications to sell that product currently. Check back often as selling restrictions may change over time. Selling Partner Support is unable to provide additional information regarding these decisions. It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

Hello from Amazon Selling Partner Support,

Thank you for the image that you have provided. I hope that you are doing well, my name is Justine and I will be assisting you today. I understand you are facing an issue regarding with your listing your product which still showing as Inactive . I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and to your business. Rest-assured that we will do our best to provide you the best resolution regarding this matter.

If you are referring to your bank account information, please be informed that whenever you add or change your bank account information, a three-day security hold goes into effect. Fund transfers cannot be initiated until the hold expires, including those from any settlement cycles that close during the hold period.

If you are referring to your credit card information, usually, it will take less than two minutes for us to verify your credit card. However, depending on your card issuer and network, it can take up to 48 hours for Amazon to update your seller account with any new credit card information.

Please note that, in some instances, you may be redirected to your financial institution to verify your card with a security challenge before being redirected back to Amazon. A separate security challenge may be surfaced to verify that you are the card holder for each card you provide to Amazon, and for each store you would like to sell in.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

For more information and guidance, refer to the following Help pages:

Add, view, and update your bank account information https://sellercentral.amazon.com/help/hub/reference/GWHNLFB8G85QAZ5W

Add, delete, and verify your credit card information https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. I understand you are facing an issue regarding with GTIN exemption product. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and to your business. Rest-assured that we will do our best to provide you the best resolution regarding this matter.

Please be informed that adding a product requires a product ID. If you want to add a product without a product ID, you will need to request an exemption.

For more information, go to How to list products that do not have a product ID (UPC, EAN, JAN, or ISBN): https://sellercentral.amazon.ca/gp/help/G200426310?referral=A3T8AP3BZ9PPMV_A3UZXGKUT0QXS.

If your brand application was approved within the past two days, wait at least 48 hours after receiving your acceptance email before attempting to create listings without a product identifier. Amazon requires the manufacturer’s standard ID for major brand products in select categories. In these categories, even if you have an exemption for the category in general, you will not be able to create a new listing or offer without a standard product ID.

For an overview of which categories require standard IDs for major brands, go to product ID (GTIN) requirements by category: https://sellercentral.amazon.ca/gp/help/200317520?referral=A3T8AP3BZ9PPMV_A3UZXGKUT0QXS

To troubleshoot issues when adding a product, go to: https://sellercentral.amazon.ca/help/da/AddAProduct?help-topic=G200220550&url=%2Fhome%3Fref%3Dadd_a_product_wf

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for reaching out to us regarding add a product issue as you encountered error 5461. We sincerely apologize for the inconvenience this may have caused you as we know the impact of this to you and to your business. Kindly know that we did everything possible to help you out in this regard.

After reaching out to our internal team we have found the following: Please provide additional Images of the product that clearly show the item. We will require Packaged/boxed images, along with the product information such as: brand, manufacturer, model/part number details mentioned on the product package legally (not pasted) to continue further investigation.

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query. Once we receive this information, we will be able to continue researching this matter.

Thank you for selling with Amazon,

Example of a Closing remarks: It has been a pleasure for me to assist you, and I wish you the best of luck with your future online sales!

TOOLS TO USE dependes on the case:

For image - Seller approval request For ticket - Remedy view and edit

Transfer case due to different language: TOOL USED : SOP>Alternate language phone and email> determine the country of origin of a seller> market place ID>diagnostic action .

Transfer case due to re-open the ticket only when the changes are done within next 24 hours. TOOL USED- SPOT > diagnostic action/remedy view and edit > SEARCH : Incorrect Information on a Detail Page Transfer Guide

• Error 5665 means that a brand name has not been approved as per the Amazon Brand Name policy. In order to get their brand name approved, Selling Partners (SP) are required to submit a case along with the images of the products.
• While handling these contacts, Associates should inspect the image and answer the following 3 questions:

Are the images taken from real-world? The images should be placed on a table or held in hand, and should not be computer generated.
Is the branding permanently affixed on the packaging and/or product? Note: In some categories, like apparel or jewelry, branded hang tags or stickers are considered "permanently affixed", and can be reviewed for exception approval.
Does the image contain the Brand Name used on the listing and is an exact match for the branding on the product and/or packaging?

• Once the Associate reviews and validates the images provided by the SP, the PWF will automatically review the information provided by the SP, create a Ticket and keep the case in Pending Amazon Action (PAA). • Selling Partner (SP) policy. Effective Month XX, 2023, policy xxx will require SPs to xxx. This policy may lead to contacts regarding xxx. SUPPORTING MATERIALS: PWF NA: Listings > Manage Listings > Add a Product

From https://paragon-na.amazon.com/hz/view-case?caseId=12321580091

For error 5665: - To be able to find if there is a duplicate ticket search for the brand in CSI data viewer or in the "AMAZON DIAGNOSTICS" ( ctrl C >ctrl F > find the brand) - If it does exist , it means it is a duplicate ticket then the next thing to do is look for the most recent date from when the ticket was made search for the most latest date find it. - If it exist , then choose that one from the choices. If it does not, then choose the option "none" to create a new ticket ( but be careful in creating it ask for support first) In addition, if you did not see the ticket info you were looking for, then find the case ID then copy the link on the website on your case ,open a new tab, paste it and then also paste the new case ID number you found to find the info that can help you with your case.

SUSPECTED INTELLECTUAL PROPERTY;

CSI data viewer>ASIN > reinstate /non reinstate Remedy view and edit

CASE HANDLED ;

PAA CASE:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for contacting us. I understand you contacted us regarding with Suspected intellectual Property Violation Appeal for Pittsburgh Penguins in ASIN: B005O1AMWG . We apologize for the inconvenience and frustrations this may have caused as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

We have contacted our internal team for information regarding your issue.

We encourage you to kindly wait for our response while we work on resolving your concern.

We appreciate the patience and wish you a successful online sales!

Tool/STEPS IN PAA CASE:

Ø Go to SOP >search for the brand > ctrl F > ctrl V>  

Ø Determine Whether a Merchant is Using a Protected Brand Unfairly > Protected brand name is present in one of the PDP attributes > go to Identify the Winning Contributor for an ASIN Attribute.

In winning contributor…follow the steps > go to CSI  data viewer/tool >choose the Blame-O >then paste the ASIN > for the search attribute value type of the protected brand.

Ø After that , " inactive records are hidden " will show that's when u will type the seller ID. If it shows the same in the seller ID  icon, then it you have confirmed that the seller is the winning contributor but if it doesn't show the same seller ID then you need to TRANSFER it to IIDP

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. I understand your are facing an error 5461 regarding Add a Product issue. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

Please be informed that we believe these products to be generic because other Brand strings have provided the same product and or packaging names, and/or the same or too similar product packaging images. The branding "Generic" that appears on the product, listing / detail page, and packaging must be distinguishable from similar products that do not belong to that brand. I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates.

It was a pleasure assisting you in this regard, have a nice day ahead!

The annotation:

• Critical Information: Seller is having error 5461 regarding with Catalog Authorization application to approve their account to create ASINs for Generic

• PWF followed: Listings Manage Listings Add a product

• TOOLS/SOP used: Remedy view and edit- https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=8c0d9169-c27b-4f8b-8b97-8ac0fd0c627e

• PAA Reason: As per ticket -223313ba-40ff-40ee-aa3e-0bdf45392d43 We believe these products to be generic because other Brand strings have provided the same product and or packaging names, and/or the same or too similar product packaging images. The branding (brand name) that appears on the product, listing / detail page, and packaging must be distinguishable from similar products that do not belong to that brand.

TT https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=b1210bc3-cb63-4025-b6bb-6e6451eba9b1

• Seller Dissatisfaction: N/A • Andon Reason: Case Review

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. I understand your are facing an error 5665 regarding Add a Product issue. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

We have contacted our internal team for information regarding your issue.

We encourage you to kindly wait for our response while we work on resolving your concern.

We appreciate the patience and wish you a successful online sales!

PMA - (this case we created a ticket)

Reason Code: Brand name protection > trouble ticket

ERROR 5665

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

We have contacted our internal team for information regarding your issue.

Please be informed that the brand name authorization request is still being under reviewed.

We encourage you to kindly wait for our response while we work on resolving your concern.

We appreciate the patience and wish you a successful online sales!

SOP - Product Price Contact FAQ

INTELLECTUAL PROPERTY:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching out to us. I understand you are facing an issue regarding with Suspected intellectual Property Violation Appeal for Pittsburgh Penguins in ASIN: B005O1AMWG . We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

We want to inform you that we removed your listings as your product may not be compliant with Amazon Intellectual Property policies. In addition, we've reviewed and found that your product currently has an invalid brand name, Pittsburgh Penguins. Update your product attributes by including the complete or correct brand name. If you want to continue using the existing brand name, share a letter of authorization or licensing agreement proving that you are authorized by the rights owner to create and list products using Pittsburgh Penguins trademarked term. For more information, go to "Letter of Authorization": https://sellercentral.amazon.com/help/hub/reference/GUF78PCXAMHDY2A6

To update your product attributes, follow these steps:

Go to "Inventory" and then click "Manage All Inventory." 2. Click "Edit" next to the product you want to fix. This will open a new window with the product details page. 3. Go the appropriate tab to change the specific product attributes. 4. Edit and click "Save and finish." Once you update the product attributes, please reply with a confirmation.

If you’re unable to update the product attribute, follow these steps on Seller Central:

Go to "Help."
Scroll down and click "Get Support."
Click "Selling on Amazon" and then "Browse for your issue in the menu." 4. On the "Get Support" page, go to "Products, Listings, or Inventory" and then "Fix a Product Page." I appreciate the chance to help you with your query.

ESCALATION CASE:

Hello from Amazon Selling Partner Support,

Thank you for contacting Amazon Selling Partner Support regarding your concern about [xxx]. It is my pleasure to assist you with your concern.

We would like to inform you that the concern is already under investigation by a member of leadership as per your request. This request can take up to 4 hours for a member of leadership to investigate your concern. We kindly request your patience and understanding in order for us to provide you with the best and accurate resolution to address this matter.

REASON FOR ESCALATION: it has an annotation from the previous agent who handle which is "Escalation Call"

Ø Set to PAA if it can't be transfer to a supervisor yet since the case comes from the phones account

Ø Add a follow up so that the case would not come back since the case doesn't have a ticket and can't be handle by the amazon team at the moment

Ø Andon the case

Ø No reason code

ASIN CASE:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

I understand you are facing an issue regarding with your listing that requires additional troubleshooting related to ASIN – B08ZJV8B5V SKU – VW-CCZU-5WVG. I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best resolution regarding this matter.

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
A screenshot of the error message, if available

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

Once we receive this information, we will be able to continue researching this matter.

ACCOUNT/SIV registration:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us regarding with your store that has not been audited yet. I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business, I'm glad to provide you a more detailed information about the process.

Please be informed that the review process can take up to two business days from the time we receive documents from the seller. We will email you the result once the investigation is completed.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

DIFFERENT LANGUAGE BUT THE COUNTRY ORIGIN IS (US) :

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

I understand you are facing an issue regarding with your sales related to ASIN：B09V52H8NQ . I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best resolution.

Here are some instructions that you can follow regarding with this matter. Click "Resolve issue" from the dashboard to review offer details, including customer reviews and comments, to determine if there are systemic issues with a product or listing. Actions you can take to resolve the issue include removing damaged or defective inventory and updating the detail page. After you have resolved any product or listing issues, you can relist your item immediately without contacting Amazon by clicking "Resolve issue" and then selecting the "Relist" option. This will direct you to your listing page. Click "Save and finish" to complete the relisting. For more information, go to Resolve your CX Health issues, http://sellercentral.amazon.com/gp/help/G6XR2DNVSQ7Q7NK5, and Voice of the Customer, http://sellercentral.amazon.com/gp/help/GRTPNYUAU5EQ9RGU

PARS DOCUMENT REQUEST :

This is about the listing of the seller that has a related ASIN but needed to past the required documents in valid page link.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for contacting us regarding with your listing related to ASIN B0BKSSS5K2. I apologize for the inconvenience and frustration this may have caused you as we know the impact of this to you and your business. Rest-assured that we will do our best to provide you the best resolution.

We want to inform you that that we have investigated your ASIN and we found that you are required to submit documents for your listing to comply with Amazon Policies. Here are the documents you need to submit: -Test Reports -Children's Product Certificate We appreciate the documents you sent with your email. However, you will have to submit your document on this link: https://sellercentral.amazon.com/spx/myc/add-compliance-page/marketplace-id/ATVPDKIKX0DER/grain/B0BKSSS5K2

TRANSFERED CASE due to amount transfer (payment):

• Critical Information: The seller stated that the transfer amounts they received on march was not the same • PWF followed: Account Balance Balance and Payments Missing, Delayed or Incomplete Payment • TOOLS/SOP used: Help page- https://www.sellercentral.amazon.dev/payments/allstatements/index.html Research Other Transaction or Misc Adjustment- https://paragon-na.amazon.com/hz/codex/?id=GUID-714AD816-092F-4BF1-B901-FF53A1E36C20&layer=Published/US&locale=en-US

• Transfer Reason: We confirmed that the seller account has a discrepancy and there are not enough resources available to continue investigation.

• Seller Dissatisfaction: N/A

• Andon Reason: Case Review

Transferred case:

View seller information > search for the provided ASIN > then click the suppressed… > transfer que then use the code (but check if the case first if it is 911 or non 911) .

The annotation:

Critical information: The seller's listing is search suppressed.

Transfer/PAA Reason: Transfer to IIDP .Seller already tried to list their listing but still inactive.

• TOOLS/SOP used : SOP -https://paragon-na.amazon.com/spot/tools#/asin_troubleshooting/asin_details;asin=B008JLVVJ6;caseId=12359554211;merchantId=1341469541;marketplaceId=ATVPDKIKX0DER;searchAttribute= Seller Central - https://www.sellercentral.amazon.dev/fixyourproducts/suppressed?sku=9G-0WPO-SAKS&ref=myi_status_1x1

Transfer to IIDP>SOP: Incorrect Information on a Detail Page Transfer Guide

• Non-911: sellers-support-level3@amazon.com • 911:

SUSPECTED INTELLECTUAL VIOLATION APPEAL RELATED TO ASIN :

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. As I understand you are concerned about the Suspected intellectual Property Violation Appeal for iPhone related to ASIN: B07N8NB2KP. We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter.

Please be informed that you will need to remove all "iPhone" related information from the product detail page, for example in the title, product description, bullet points, and generic keyword of the ASIN before trying to make your listing active again.

Once your listing is updated without any unauthorized brand references, contact us for the review and reinstation of the listing.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

THE ANNOTATION:

• Critical Information: Seller want to Appeal for iPhone related to ASIN: B07N8NB2KP

• PWF followed: Listings Manage Listings Listing Not Buyable

• TOOLS/SOP used: https://paragon-na.amazon.com/spot/tools#/asin_troubleshooting/asin_details;asin=B07N8NB2KP;caseId=12410188011;merchantId=A18NW6WEFQPSBN;marketplaceId=ATVPDKIKX0DER;searchAttribute=

ISSUE_TYPE ABP.TRADEMARK_TEXT_ASIN_SUPPRESSION_AMAZON_REINSTATE

https://csi.amazon.com/view?view=simple_product_data_view&item_id=B07N8NB2KP&marketplace_id=1&customer_id=&merchant_id=&sku=&fn_sku=&gcid=&fulfillment_channel_code=&listing_type=purchasable&submission_id=&order_id=&external_id=&search_string=&realm=USAmazon&stage=prod&domain_id=&keyword=&submit=Show

Manually yanked from website. Reasons: ["Brand Protection - We removed your listings because of concerns that your product may not respect the intellectual property rights of others. ### Seller Support Associates - Please follow SOP --- https://tiny.amazon.com/oqg88zxy/SeSuBPSOP ### Others - please provide necessary data here --- https://tt.amazon.com/quicklink/Q000655750 --- To learn more about our policies, search for 'Intellectual Property Violations' in Seller Central Help. ### Rule ID: [326433--TM_TEXT-IN_TITLE-1-TRILOGY-CHANGED_ASINS-NO_EVASION-iPhone]"]. (Click here for more information.)

Process an ASIN Reinstatement for Brand Protection or Suspected Intellectual Property Violation Contact

https://paragon-na.amazon.com/hz/codex?id=GUID-EBDD53BD-CD1D-46E6-9FE9-CB29F2456052&layer=US&referrer=Paramount

Determine Whether a Merchant is Using a Protected Brand Unfairly https://paragon-na.amazon.com/hz/codex?id=GXJMG5NC6MFXWLAH

• PMA Reason: n/a

• Seller Dissatisfaction: N/A

• Andon Reason: Case Review

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

As I understand you are concerned about the Suspected intellectual Property Violation Appeal for motorola related to ASIN: B07XFL7J82. We sincerely apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we have this investigated.

Please be informed that you will need to remove all "motorola" related information from the product detail page, for example in the title, product description, bullet points, and generic keyword of the ASIN before trying to make your listing active again. Once your listing is updated without any unauthorized brand references, contact us for the review and reinstatement of the listing.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

The Annotation:

• Critical Information: Seller want to Appeal for Appeal for motorola related to ASIN: B07TTFPPF5

• PWF followed: Listings Manage Listings Listing Not Buyable

ISSUE_TYPE ABP.TRADEMARK_TEXT_ASIN_SUPPRESSION_AMAZON_REINSTATE

https://csi.amazon.com/view?view=simple_product_data_view&item_id=B07TTFPPF5+&marketplace_id=1&customer_id=&merchant_id=&sku=&fn_sku=&gcid=&fulfillment_channel_code=&listing_type=purchasable&submission_id=&order_id=&external_id=&search_string=&realm=USAmazon&stage=prod&domain_id=&keyword=&submit=Show

Manually yanked from website. Reasons: ["Brand Protection - We removed your listings because of concerns that your product may not respect the intellectual property rights of others. ### Seller Support Associates - Please follow SOP --- https://tiny.amazon.com/oqg88zxy/SeSuBPSOP ### Others - please provide necessary data here --- https://tt.amazon.com/quicklink/Q000655750 --- To learn more about our policies, search for 'Intellectual Property Violations' in Seller Central Help. ### Rule ID: [146762--TM_TEXT-IN_TITLE-1-TRILOGY-CHANGED_ASINS-NO_EVASION-motorola]"]. (Click here for more information.)

Process an ASIN Reinstatement for Brand Protection or Suspected Intellectual Property Violation Contact

https://paragon-na.amazon.com/hz/codex?id=GUID-EBDD53BD-CD1D-46E6-9FE9-CB29F2456052&layer=US&referrer=Paramount

Determine Whether a Merchant is Using a Protected Brand Unfairly https://paragon-na.amazon.com/hz/codex?id=GXJMG5NC6MFXWLAH

Self_Service_Remove_abp_pma.

Using this reason code Brand name protection > Trouble ticket. As per SOP

• PMA Reason: Need action from seller

• Seller Dissatisfaction: N/A

• Andon Reason: Case Review

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

As I understand you are facing issues with ASIN: B07MP3TB85. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we have this investigated.

We have contacted our internal team for information regarding your issue.

We encourage you to kindly wait for our response while we work on resolving your concern.

We appreciate the patience and wish you a successful online sales!

The annotation :

• Critical Information: Seller wants to Appeal for Sailor Moon related to ASIN: B07MP3TB85

• PWF followed:

• TOOLS/SOP used: https://paragon-na.amazon.com/spot/tools#/asin_troubleshooting/asin_details;asin=B07MP3TB85;caseId=12431268511;merchantId=A31KIL4J91Y145;marketplaceId=ATVPDKIKX0DER;searchAttribute=

ISSUE_TYPE ABP.TRADEMARK_TEXT_ASIN_SUPPRESSION_AMAZON_REINSTATE

Brand Protection - We removed your listings because of concerns that your product may not respect the intellectual property rights of others. ### Seller Support Associates - Please follow SOP --- https://tiny.amazon.com/oqg88zxy/SeSuBPSOP ### Others - please provide necessary data here --- https://tt.amazon.com/quicklink/Q000655750 --- To learn more about our policies, search for 'Intellectual Property Violations' in Seller Central Help. ### Rule ID: [409249--TM_TEXT-IN_TITLE-1-TRILOGY-CHANGED_ASINS-NO_EVASION-Sailor Moon]

https://csi.amazon.com/view?view=simple_product_data_view&item_id=B07MP3TB85&marketplace_id=1&customer_id=&merchant_id=&sku=&fn_sku=&gcid=&fulfillment_channel_code=&listing_type=purchasable&submission_id=&order_id=&external_id=&search_string=&realm=USAmazon&stage=prod&domain_id=&keyword=&submit=Show

Manually yanked from website. Reasons: ["See issue(s) on the asin for the website rejection reason."]. (Click here for more information.)

https://paragon-na.amazon.com/hz/codex?id=GUID-EBDD53BD-CD1D-46E6-9FE9-CB29F2456052&layer=US&referrer=Paramount

https://paragon-na.amazon.com/hz/codex?id=GXJMG5NC6MFXWLAH

• Transfer/PAA Reason: Created Ticket Id: 544c6c91-21e0-4cfe-b56e-8118855c0d09

• Seller Dissatisfaction: N/A

• Andon Reason: Case Review

PMA - We created a ticket for this case

PMA CASE :

PMA case -regarding with suspected intellectual Property Violation Appeal for GOOGLE PIXEL - ASIN: B08G8WZ597

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. We understand you are concerned about the Suspected intellectual Property Violation that you Appeal for GOOGLE PIXEL related to ASIN: B08G8WZ597. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we have this investigated.

Please be informed that you will need to remove all "GOOGLE PIXEL Brand" related information from the product detail page, for example in the title, product description, bullet points, and generic keyword of the ASIN before trying to make your listing active again.

Once your listing is updated without any unauthorized brand references, contact us for the review and reinstation of the listing.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

IMPORTANT REMINDER FOR THIS CASE : > Check the SPOT first . Check the brand in the SPOT by clicking ctrl f type validator and you will also there if it is
ABP.TRADEMARK_TEXT_ASIN_SUPPRESSION_AMAZON_REINSTATE. -( if this one stated that it is an "amazon reinstate.. It means it is a non auto- reinstate. But if it stated that it is a " Personal reinstate " then it is an auto reinstate .That's when you chose the right blurb to use . You will know if the blurb you will use if it is PMA or not by checking the SPOT if the brand is still existing in the title then it is a PMA.

when solving this case, you will click the Brand protection SOP link which you will be routed to Process an ASIN Reinstatement for Brand Protection or Suspected Intellectual Property Violation Contact . You will have to find the Merchant brand has no relation to the Protected brand but is unfairly using the trademark terms on the listing detail page. There is a link there which is Determine Whether a Merchant is Using a Protected Brand Unfairly in there, you will determine if your case is a reinstate or non auto-auto reinstate and also identify the blurb that you will use if it is PMA or not

PMA CASE -regarding with relisting of the product but need a screenshot or ASIN more information etc.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

We understand you are concerned about relisting your product with UPC 032256228235. We're sorry for the inconvenience and frustration this may have caused you, Rest assured that we will look into your issue thoroughly.

As per checking our resources, We haven't received a screenshot from you yet. Please know that we will need more information from you to be able to proceed, kindly provide the following:

• Screenshot of the error • ASIN

We ask you this for us to be able to assist you further regarding this matter. However, the screenshots you are providing is not being seen on our end. We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query. Once we receive this information, we will be able to continue researching this matter.

PMA CASE INCLUDING THE BLURB

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. We understand that you want an assistance to have an account manager for your account. We're sorry for the inconvenience this may have caused you, Rest assured that we will look into your issue thoroughly.

Based on the current information, we cannot determine the nature of the problem.

In order to address your concerns, we will need some additional information.

Please respond to this message to provide the details requested below.

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
A screenshot of the error message, if available

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

Once we receive this information, we will be able to continue researching this matter.

SAME CASE IN THE ABOVE BUT IT IS RESOLVED ONE

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

We understand that you need the service of account manager for your account. We're sorry for the inconvenience this may have caused you, Rest assured that we will look into your issue thoroughly.

Kindly know that as for Amazon, we don't have an account manager services that we could offer to you. With regards to this we suggest to use job/hiring applications .

However, if you encounter issues with your listings and accounts you can still reach out to Selling Partner Support through the Contact Us feature in Seller Central.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

RESOLVED Reason code : Account policies & acces > … manage offer request

SUSPECTED INTELLECTUAL VIOLATION APPPEAL

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

We understand that you have an issue with your listing related to ASIN B00A77CVTY. We sincerely apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

In addition to this, You will also need to remove all “NARS” related information from the product detail page, for example, in the title, product description, bullet points and generic keyword of the ASIN before trying to make your listing active again.

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

Once we receive this information, we will be able to continue researching this matter. Once your listing is updated without any unauthorized brand references, contact us for the review and restoration of the listing.

PMA
Reason Code : Brand name protection > brand lockdown

A-Z CLAIM:

PMA case -regarding with suspected intellectual Property Violation Appeal for GOOGLE PIXEL - ASIN: B08G8WZ597

Hello from Amazon Selling Partner Support,

Once your listing is updated without any unauthorized brand references, contact us for the review and reinstation of the listing.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

PMA CASE -regarding with relisting of the product but need a screenshot or ASIN more information etc.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

As per checking our resources, We haven't received a screenshot from you yet. Please know that we will need more information from you to be able to proceed, kindly provide the following:

• Screenshot of the error • ASIN

PMA CASE INCLUDING THE BLURB

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Based on the current information, we cannot determine the nature of the problem.

In order to address your concerns, we will need some additional information.

Please respond to this message to provide the details requested below.

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
A screenshot of the error message, if available

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

Once we receive this information, we will be able to continue researching this matter.

SAME CASE IN THE ABOVE BUT IT IS RESOLVED ONE

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

We understand that you need the service of account manager for your account. We're sorry for the inconvenience this may have caused you, Rest assured that we will look into your issue thoroughly.

Kindly know that as for Amazon, we don't have an account manager services that we could offer to you. With regards to this we suggest to use job/hiring applications .

However, if you encounter issues with your listings and accounts you can still reach out to Selling Partner Support through the Contact Us feature in Seller Central.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

RESOLVED Reason code : Account policies & acces > … manage offer request

SUSPECTED INTELLECTUAL VIOLATION APPPEAL

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

PMA
Reason Code : Brand name protection > brand lockdown

PAYMENT CASE :

PMA case -regarding with suspected intellectual Property Violation Appeal for GOOGLE PIXEL - ASIN: B08G8WZ597

Hello from Amazon Selling Partner Support,

Once your listing is updated without any unauthorized brand references, contact us for the review and reinstation of the listing.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

PMA CASE -regarding with relisting of the product but need a screenshot or ASIN more information etc.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

As per checking our resources, We haven't received a screenshot from you yet. Please know that we will need more information from you to be able to proceed, kindly provide the following:

• Screenshot of the error • ASIN

PMA CASE INCLUDING THE BLURB

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Based on the current information, we cannot determine the nature of the problem.

In order to address your concerns, we will need some additional information.

Please respond to this message to provide the details requested below.

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
A screenshot of the error message, if available

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

Once we receive this information, we will be able to continue researching this matter.

SAME CASE IN THE ABOVE BUT IT IS RESOLVED ONE

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for your efforts in replying to our email.

We understand that you need the service of account manager for your account. We're sorry for the inconvenience this may have caused you, Rest assured that we will look into your issue thoroughly.

Kindly know that as for Amazon, we don't have an account manager services that we could offer to you. With regards to this we suggest to use job/hiring applications .

However, if you encounter issues with your listings and accounts you can still reach out to Selling Partner Support through the Contact Us feature in Seller Central.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

RESOLVED Reason code : Account policies & acces > … manage offer request

SUSPECTED INTELLECTUAL VIOLATION APPPEAL

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.

PMA
Reason Code : Brand name protection > brand lockdown

Hello from Amazon Selling Partner Support,

Thank you for your patience while we work on resolving your concern.

I hope that you are doing well, my name is Justine and I will be assisting you today.

We understand your are facing issues with error 5461 when adding a product. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

We have finished our investigation, please see the outcome below:

We believe these products to be generic because other Brand strings have provided the same product and or packaging names, and/or the same or too similar product packaging images.

The branding "Generic" that appears on the product, listing / detail page, and packaging must be distinguishable from similar products that do not belong to that brand.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

ERROR 5461 RELATED TO UPC:

Hello from Amazon Selling Partner Support,

Thank you for your patience while we work on resolving your concern.

I hope that you are doing well, my name is Justine and I will be assisting you today.

We have finished our investigation, please see the outcome below:

We see that you have not provided the UPC and you are not UPC exempted and hence is Rejected.

Please create a new appeal with all the mandatory requirements in order to be able to create a new ASIN. The mandatory information required to be submitted should include:

• UPC • Images of product (front and back) where UPC and bar code are also clearly seen.

If you are getting blocked by the 5461 Error when applying for GTIN exemption on the GTIN landing page, you can attach the 5461 Error Screenshot on the GTIN Exemption landing page.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

This case the seller is having an issue with their account that has been setup in the USA instead of UK which they can't change on initial Business information page.

SELLER IDENTITY VERIFICATION:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. I understand your concern regarding with your account that has been setup to USA and not in UK which you can't change in initial Business information page. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

Unfortunately, I'm only specialized to assist North American sellers(US,CA,MX).

With regards to your concern we suggest you to kindly contact UK Amazon Selling Partner Support.

https://sellercentral.amazon.co.uk

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

RESOLVED Reason Code : account access policies & settings >

SELLER WANTS TO REQUEST A CALL FOR ONE OF THE AMAZON ASSOCIATE (SIV in progress ) :

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. I understand you would like to request a phone call for one of the Amazon selling partner support. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

As per checking your account, your seller identity verification process is under review, which normally takes 2 to 3 business days. If more information is required, our verification team will notify you.

However in regards with your request, I suggest you to complete your seller identity verification process first as you will be required to schedule an in-person video call with one of our Associates to verify your documents.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

STEPS TO DOWNGRADE:

Hello from Amazon Selling Partner Support,

We have received your request to downgrade your account to an Individual selling plan. You can switch your account from a Professional to an Individual selling plan at any time. After you switch your plan:

You will no longer be charged a monthly subscription fee
Items you sell will be subject to the Individual selling plan fees

In addition, the following features will be unavailable:

Use of feeds, spreadsheets, and other tools to load inventory
Order reports and order-related feeds
Tax settings, sales tax calculation on orders, and sales tax reports
Eligibility to compete for listing placement in the Featured Offer
The ability to define your own shipping rates and service levels for non-BMVD items
The ability to create promotions

If you choose to switch to an Individual selling plan, it will take effect at the start of your next billing cycle. Until then, you will continue to have access to Professional selling plan features.

To switch to an Individual selling plan:

Under Settings, click Account Info.
Under Your Services, click Manage.
Click Downgrade.
Click Confirm Downgrade to switch your selling plan.

SELLER NEEDS TO DOWNGRADE THEIR ACCOUNT CASE:

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for contacting us. I understand you are concerned that your concerned about the 39.99 charge that you don't want to be charge for . We apologize for the inconvenience this may have cause you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

Upon checking , it is seen that you are currently in a Professional Selling Plan. If you dont want to be charge it is best for you to downgrade.

In addition to this, If you choose to switch to an Individual selling plan, it will take effect at the start of your next billing cycle. Until then, you will continue to have access to Professional selling plan features.

To switch to an Individual selling plan:

Under Settings, click Account Info.
Under Your Services, click Manage.
Click Downgrade.
Click Confirm Downgrade to switch your selling plan.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

PRICING ERROR:

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

I understand you are facing an issue regarding with your ASIN B0BRT4SPSY that is showing as inactive due to high pricing. I apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

After our investigation, We found that the system deactivated your listings because we detected that your listings have errors or violate our policies. You can review and update your price by going to the Fix Price Alerts page under the Pricing tab in Seller Central. Listings that do not adhere to our Store Fair Pricing Policy will remain inactive. Amazon constantly reviews pricing information on and off-Amazon to scan for potential pricing errors and ensure customers are consistently presented with fair prices.

To reactivate blocked listings that have been deactivated due to potential pricing errors, you will have to update your listing price. You can do so through the Manage Inventory page:

Under Inventory, select ‘Manage Inventory’.
At the top, select 'Price Alerts'.
Update or confirm your listings, item by item, by following the below steps:

Update your offer price * Confirm your offer price by setting your minimum price and maximum price so that your offer price is within the minimum and maximum price range.

Click ‘Reactivate’.

Note: We will alert you if your offer price later falls outside your price range. If you do not use the minimum and maximum price settings, our systems will continue to use internal data to help detect potential pricing errors.

** If you want to update your Minimum and Maximum price directly from Manage Inventory page, kindly follow the below steps :

Go to Manage your Inventory
Select ‘Preferences’.
Select the box next to 'Your Minimum Price' and 'Your Maximum Price'.
Save changes.

This will display the two attributes in the Manage your Inventory Page.

For more information and guidance, refer to the following Help pages.

Amazon Store Fair Pricing Policy:

https://sellercentral.amazon.com/gp/help/G5TUVJKZHUVMN77V

Unblock listings that have pricing errors:

https://sellercentral.amazon.com/gp/help/G201686950

Update inventory with the Price and Quantity template:

https://sellercentral.amazon.com/gp/help/G201576480

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

Intro blurb: Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is ---and I will be assisting you today. As I understand you are concerned about ---- We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources, PMA intro: Hello from Amazon Selling Partner Support, We understand you are concerned about ----- We're sorry for the inconvenience this may have caused you, don't worry we are here to assist you with this concern. As per checking our resources, we will need more information from you to be able to proceed, kindly provide the following: - - - We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query. Once we receive this information, we will be able to continue researching this matter. PAA blurb: Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is ---- and I will be assisting you today. As I understand you have requested We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources, we have contacted our internal team for information regarding your issue. We will contact you as soon as we have an update or if any further information is required from your side. FRT: Hello from Amazon Selling Partner Support, We have alerted our specialists about your issue and have forwarded your case for their attention. They will research your issue on an expedited basis and contact you if any additional information is required. We understand that this is an urgent issue and will work hard to provide a timely resolution. Basic Troubleshooting: Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is --- and I will be assisting you today. As I understand you are concerned about ----- We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources, we suggest you to use a Desktop while trying to upload photos as our App might be having technical issues. After switching to Desktop and the issue still persists, we suggest you to do Basic Troubleshooting for the photos to be uploaded. To do so, clear your browser's cache and cookies by going to history tab of your browser and selecting clear browsing data. Also, please make sure that you are using browsers supported by Amazon, as follows:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge Ensure that you are using the latest version of the given browsers. If the issue still persists, we advise you to try again after 24 hours. It was a pleasure assisting you in this regard, have a nice day ahead!

REINSTATEMENT OF ASIN ( Image issues):

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Justine and I will be assisting you today.

As I understand you want to request a reinstatement of your listing related to ASIN B0C1YRNYHG. We sincerely apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

Please be informed that every detail page in the Amazon store requires at least one product image, and we recommend you provide six images and one video. Good images make it easy for customers to evaluate the product. Images should be clear, informative, and attractive. The first image on the product detail page is the "MAIN" image and is shown to customers in search. The MAIN image must show only the product for sale on a white background, and the product should fill the image frame.

Kindly know that when you upload your image files, they are checked to confirm that they meet technical file requirements. Files failing to meet these requirements will not be uploaded to your listings. When images are received from multiple sellers, Amazon will favor the images that meets the style guides and standards.

If the images on your Amazon product listings do not comply with these product image requirements or violate the Selling Policies and Seller Code of Conduct, the product listings may be removed from search until a compliant image is provided.

More on this, there are site standards for ALL product images such as:

• Images must accurately represent the product that is for sale. • Images must match the product title. • Product must fill at least 85% of the image. • The optimal zoom experience for detail pages requires files to be 1600px or larger on the longest side. Zoom has been shown to help enhance sales. If you are unable to meet this requirement, the smallest your file can be for zoom is 1000px, and the smallest your file can be for the site is 500px. • Images must not exceed 10,000px on the longest side. • Images must be JPEG (.jpg or .jpeg), TIFF (.tif), PNG(.png), or GIF (.gif) file formats. JPEG is preferred. Our servers do not support animated .gifs. • Images must not be blurry, pixelated, or have jagged edges. • Images must not contain nudity or be sexually suggestive. Leotards, underwear, and swimwear for kids and baby must not be shown on a human model. • Images must not include any Amazon logos or trademarks, or variations, modifications or anything confusingly similar to Amazon's logos and trademarks. This includes, but is not limited to, any words or logos with the terms AMAZON, PRIME, ALEXA, or the Amazon Smile design. • Images must not include any badges used on Amazon, or variations, modifications or anything confusingly similar to such badges. This includes, but is not limited to, "Amazon's Choice," "Premium Choice," "Amazon Alexa," "Works with Amazon Alexa," "Best seller," or "Top seller". Refer to trademark usage guidelines for more details.

For more information, go to "Image Issues": https://sellercentral.amazon.com/help/hub/reference/G1881

It has been a pleasure for me to assist you and we wish you good luck with yo

Trouble shooting (ASINs SUPRESSION) :

we suggest you to do Basic Troubleshooting as an alternative.

To do so, clear your browser's cache and cookies by going to history tab of your browser and selecting clear browsing data. Also, please make sure that you are using browsers supported by Amazon, as follows:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge

Ensure that you are using the latest version of the given browsers. If the issue still persists, we advise you to try again after 24 hours.

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is --- and I will be assisting you today.

As I understand you are concerned about ----- We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter.

As per checking our resources, we suggest you to use a Desktop while trying to upload photos as our App might be having technical issues.

After switching to Desktop and the issue still persists, we suggest you to do Basic Troubleshooting for the photos to be uploaded.

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge

Ensure that you are using the latest version of the given browsers. If the issue still persists, we advise you to try again after 24 hours.

It was a pleasure assisting you in this regard, have a nice day ahead!

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today. Thank you for reaching to us.

I understand your are facing an issue regarding with the suppression of ASINs B0BYNYQPCK ,B0BYNY74TP ,B0BYNZCC18, B0BYNX7DH4, B0BYNZC76W, B0BYNVGP41. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. Rest assured that we will look into your issue thoroughly.

We've reviewed your listings ASINs B0BYNYQPCK, B0BYNY74TP, B0BYNZC76W and B0BYNVGP41and have found that they are currently active.

With regards to this, we suggest you to do a Basic Troubleshooting as an alternative.

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge

Ensure that you are using the latest version of the given browsers. If the issue still persists, we advise you to try again after 24 hours.

In addition to this, ASINs B0BYNZCC18 and B0BYNX7DH4 are currently out of stock, we recommend that you replenish your stock for this listings to continue listing these products.

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

CRITICAL INFORMATION FOR (SIV in progress) -Account registration:

💛 Critical Information: Seller wants assistance with their account registration . (SIV in progress)

💛 PWF followed: Account Settings Account Access New Account Registration Issues

💛 TOOLS/SOP used: Determine the Country of Origin of a Seller https://paragon-na.amazon.com/hz/codex?id=G9A6J7YN38FFVBA6&layer=Published/US&locale=en-US

Diagnostic: Global Selling Support Preferences -https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=GlobalSellingSupportPreferences&diag_run_id=a64f02e2-d2e8-4ec7-9f00-f7afdc751d98

Merchant ID: 612626242602 Origin Country: CN

Seller Identity Verification FAQ- Seller Identity Verification status : https://paragon-na.amazon.com/hz/codex?id=GUID-70B06950-1B12-40E6-9200-B2E94F254CCC&layer=US&referrer=Paramount

Escalate a SIV Status Inquiry -https://paragon-na.amazon.com/hz/codex?id=G65GACVASKDYUSS9

CN Sellers for any SIV version: trms-ww2us-siv-cn-snb@amazon.com

💛 Transfer Reason: As per SOP. Hence, needs to transfer to trms-ww2us-siv-cn-snb@amazon.com

💛 Seller Dissatisfaction: N/A

💛 Andon Reason: Case Review

💛 Case Status : transfer

Seller want a comment to be DELETED :

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Justine and I will be assisting you today.

Thank you for reaching to us. I understand you contacted us regarding with the comment "these dolts" that you want to be deleted. We apologize for the inconvenience this may have caused you as we know the impact of this to you and your business. I'm happy to provide information about guidelines to communicate with buyers.

Please be informed that any customer who has met the buying requirements is entitled to write a customer review that meets our Community guidelines. We do not limit reviews to customers who have bought the product from our website.

We exercise some editorial control over customer reviews and do not allow reviews that violate our Community guidelines. The customer review forum is a place for constructive commentary and feedback. If any review does not meet the guidelines, it will be removed from the website.

If you find a product review on Amazon that you think violates our posted guidelines, use the "Report abuse" option below the review.

For more information, go to these help pages:

Community guidelines

https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730

Customer product reviews

https://sellercentral.amazon.com/help/hub/reference/G201972140

It has been a pleasure for me to assist you and we wish you good luck with your future sales!

CRITICAL INFORMATION :

💛 Critical Information: Seller wants the comment "these dolts" to be deleted as they considered it as an insult.

💛 PWF followed: Seller Performance Report a Violation Report Seller or Buyer Violations

💛 TOOLS/SOP used: Customer Reviews FAQ -https://paragon-na.amazon.com/hz/codex/?id=GUID-BFD4410B-976A-4757-ABA4-73F8382CBC13&layer=Published/US&locale=en-US

Buyer Violations to Community Rules FAQ -https://paragon-na.amazon.com/hz/codex?id=GUID-925F4D82-350D-418A-8921-9AA57C98E6C4

• Blurb: report_review

💛 Transfer/PAA Reason: N/A

💛 Seller Dissatisfaction: N/A

💛 Andon Reason: Case Review

💛 Case Status : resolved

Intro: Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is --- and I will be assisting you today. As I understand you are concerned about We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources,

PMA Intro: Hello from Amazon Selling Partner Support, We understand you are concerned about --- We're sorry for the inconvenience this may have caused you, don't worry we are here to assist you with this concern. As per checking our resources, we will need more information from you to be able to proceed, kindly provide the following:

Empathy: I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates. It was a pleasure assisting you in this regard, have a nice day ahead!

PAA Blurb: Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is ---- and I will be assisting you today. As I understand you have requested --- We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources, we have contacted our internal team for information regarding your issue. We will contact you as soon as we have an update or if any further information is required from your side.

First Response Template: Hello from Amazon Selling Partner Support, We have alerted our specialists about your issue and have forwarded your case for their attention. They will research your issue on an expedited basis and contact you if any additional information is required. We understand that this is an urgent issue and will work hard to provide a timely resolution.

Hello from Amazon Selling Partner Support,

Upon checking our system, I can see that the ASIN [ASIN] is marked as discontinued.

To activate the offer, you should create a new listing according to these steps to activate it.

To create a new listing:

Go to Catalog and select Add Products.
Click I’m adding a product not sold on Amazon.
Select the category that best matches your product.
Enter product information such as a UPC, EAN, Key Attribute or Brand Name. Required fields are marked with a blue asterisk.
Enter an SKU for your product in the Offer tab. Amazon will automatically generate an SKU if the field is left blank.
Enter Condition and Price for your product.
Click Save and finish. The Save and finish will turn yellow when you have entered the required information.

If you are not able to relist this ASIN, it might be because the ASIN has been discontinued from a certain time threshold. In this case, make sure that the contribution doesn’t contain the seller_suggested_asin attribute.

If the contribution contains the seller_suggested_asin attribute, we advise you to remove this attribute from the contribution and re-submit.

You must change the contribution to remove it. After removing the attribute, you must replace it with other identifying product data such as UPC or EAN for the contribution to process successfully.

Annotation: 🎀 Critical Information: 🎀PWF followed: 🎀 TOOLS/SOP used: 🎀 Transfer/PAA Reason: N/A 🎀 Seller Dissatisfaction: N/A 🎀 Andon Reason: Case Review

🎀 Case Status :

I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates. It was a pleasure assisting you in this regard, have a nice day ahead!

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is --- and I will be assisting you today. As I understand you are concerned about your A+ content still being in submitted status. We're sorry for the inconvenience this may have caused you, please know that we did our best to provide you the best resolution regarding this matter. As per checking our resources, the review usually takes 7-10 business days.

IIDP - means (Incorrect Information Detail Page)

COMMON ERROR MESSAGES -

Dangerous Goods (Hazmat) error: Every ASIN undergoes a dangerous goods (hazmat)review when converting from fulfilled by Merchant by Amazon. The review period generally takes 4 business days if enough information is associated with

https://teams.microsoft.com/_#/pre-join-calling/19:meeting_Mjc5ODg5MWEtNDNkNi00MTQ2LWJjNjMtMGQ0ZTVjN2Q4Yzdk@thread.v2

"My important notes"