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RATING ADJUSTMENT

REMOVED ONE RATING

Thank you for patiently waiting. We have successfully removed your one star from your account. Please allow 1-2 days for this to reflect in your Dasher app.

I hear you, and I know that can be frustrating. Your hard work matters. I’ll check right now if I’m authorized to remove the rating this will only take a minute or two.

Thank you for patiently waiting. We have successfully removed your bad rating from your account. Please allow 1-2 days for this to reflect in your Dasher app.

Thank you so much for waiting and providing information. Upon checking, you did not receive any violations regarding that matter unless you have received multiple notifications from many customers about it; that is when you will receive a violation. Rest assured, the notification you received will not affect your ratings and account.

Thank you so much for waiting. I have successfully removed a bad rating from your account. Please allow 24 hours for it to reflect on your end. Please be informed that Dasher support can only remove one bad rating per week.

Thank you so much for waiting. As of now, you are not eligible for bad rating removal. Please know that support has only one attempt per week to remove any bad rating from the dasher's account. Also, no worries; I will be documenting all of your concerns here on my end so that they can be raised and addressed.

Thank you so much for waiting. Upon checking, I have noticed multiple unassigned orders, which is why it affected your tier level. No worries; I will inform our specialized team regarding your concern so that they can fix this matter and help you return to your platinum tier. In the meantime, I suggest that you continue to accept more orders and avoid declining or unassigning them, as completing more deliveries will be beneficial.

EDIT RATINGS

I apologize, but we don't have the ability to update your rating since the system will automatically detect your ratings. No worries; I will document your concern here on my end so that it can be raised and addressed.

CUSTOMER SUPPORT I'm sorry to hear that. Kindly advise the customer to contact the customer support for the refund of the order.

DELAY IN DELIVERING No worries; I will be documenting your concern here on my end. Rest assured, this will not affect your ratings or account in any way.

DEACTIVATE Thanks for waiting. I have already submitted your request for the account to be deactivated. Deletion can take up to 7 business days.

Suspended 518

I understand this can be frustrating, and I appreciate your patience. I checked your account, and it's currently going through a quick security review just a standard step to keep everything safe. This usually gets completed within 24–48 hours, and you’ll be able to dash again soon. We're here to support you every step of the way!

Suspended 1200

To remove the block on your account, please update your payment method. Our system currently shows your DasherDirect account, and updating it is required to clear the issue. Once the payment method is updated, the block should lift automatically. Thank you for taking care of this!

Dasher Rewards Program, Ratings, Other Benefits

The Top Dasher Program is no longer available in the US

What's the Dasher inquiry?

Ratings Inquiry

Dasher Rewards Program

NYC/Seattle Regulation

Dasher Delivery Insights

  1. Ratings Inquiry I completely understand how important your ratings are to you. Let’s take a closer look at your performance and feedback to make sure everything is clear and address any concerns you might have.

  2. Dasher Rewards Program

"Thanks for reaching out about the Dasher Rewards Program! I’m excited to help you make the most of it. Let me go over the details and ensure you’re taking full advantage of the benefits available."

  1. NYC/Seattle Regulation

"I know navigating local regulations, especially in cities like NYC and Seattle, can be tricky. Let’s go over the specific requirements so you’re fully informed and compliant while dashing in those areas."

  1. Dasher Delivery Insights

"I appreciate your interest in improving your performance! I’ll pull up your delivery insights to help you understand where you can make adjustments and maximize your earnings."

Resetting ratings!

Acceptance Rate Resetting

I completely understand your concern, and I’d be happy to clarify. The Acceptance Rate and Completion Rate are automatically adjusted after any app outages, and rest assured — any orders canceled due to Customer or Merchant reasons won’t negatively affect either of those metrics.

I’ll be sending you an email shortly for your reference. Please note that as Support, we’re unable to manually reset these rates. The best thing to do for now is to keep dashing and try to avoid unassigning orders whenever possible.

Or
" The form you submit is reviewed by our experts, but I’m unable to provide a timeline for when changes might happen. The best thing you can do is to keep dashing, as there’s a good chance the ratings will be adjusted over time. I appreciate your patience as we all wait for the system to update."

TOP DASHER

Actually, the 'DASH NOW' option is only available for Top Dashers, but that doesn’t mean you’re not able to dash right away. If your area is busy, any Dasher can dash, even if they're not a Top Dasher.

I noticed that you haven’t reached the Top Dasher score yet, so if the area isn't busy, you'll need to schedule yourself. To qualify for Top Dasher next month, you just need to complete 100 deliveries. Once you're a Top Dasher, you’ll be able to dash anytime. Keep up the great work, and let me know if you need any help!"

I completely understand how important it is for you to know your Top Dasher status — thank you so much for your patience.

Just to set proper expectations, the processing for Top Dasher eligibility may take until May 4th. Our Engineering Team is still actively reviewing the qualifications, and during this time, if you are eligible, you will receive an email confirmation letting you know that you’ve qualified as one of this month’s Top Dashers.

We truly appreciate your continued commitment and dedication. Please rest assured that we’re working to get everything finalized as quickly as possible.