Executive Services Notes Indicator:

All orders that should not be worked by anyone except our Executive Services Team will have order notes that start with:​​

DO NOT TOUCH EXEC SERV WORKINGWILL FOLLOW UP​Orders that can be worked will not have any asterisks or be noted as Exec Services.​​

If you come across an order marked for Executive Services: 01025 For chat, provide the customer with the Executive Services number. For voice calls, perform a soft transfer to the Executive Services team so they can assist the customer directly.