Offline Notepad
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CC DECLINE
"It could be that we have incorrect account information, but they do not let us know why. Do you have another card we can try?"
Customer called in and stated she received a message that her credit card could not be processed. I advised that we were unable to obtain authorization on the card. Customer provided an alternative card, and after running the payment, the order was successfully processed.
"We would like to inform you that our system is currently under maintenance. Kindly contact us again in approximately 30 minutes so we can rerun your card."