hello, welcome to 18f.com, I'm Blaise Valerie, how can i help you?

I am so sorry to hear that your order arrived damaged/incorrect. I understand how frustrating that must be, and I want to assure you I'll do my best to resolve this for you.

I completely understand where you're coming from. Let me help you.

Based on our records and what you've shared, we can send you a replacement for a new vase at no additional cost, Do you want me to process it for you?

For the security of your account, can I have your:"

First and Last name

Home Address where we can re deliver it

Order Number 

preferred date for re deliver

yes sure, you can send a proof of purchase via email to 1800flowers@gmail.com to verify your concern.

-Great! We’ll send you a return label via email, and you’ll get a replacement within 5-7 business days after we receive the item. is that ok for you?

im done processing your concern so im good with all of the information you provide. thankyou joyce,

-To recap, your new replacement order number is [new order/tracking number]. You should receive it by [date]. You will also receive an email confirmation shortly with all these details

-Have I addressed and resolved all of your concerns today?

-I'm glad that everything is taken care of, and before we say goodbye, you can get exclusive savings of up to (come up with a percentage off) % if we complete another order for you today. Shall we go ahead and place another order today?

-I hope you are extremely satisfied with the service that I provided today. You may receive an email survey asking you to rate your experience with me, and your overall experience with 1800FLOWERS.COM.

-Thank you for doing business with 1800Flowers.com. Again, my name is ___ . Have a great day!