Loren.21

Card services this is Elora, how may I help you?

Acknowledgement:
I'm sorry to here that, let me go ahead and assist you po 
Let me go ahead to assist you po ma'am

CH#:
CH Name:
PID:
Concern:
Signature: 

PID: For account security lang po may I know:
CUEXP- What other credit cards do you have with BDO?	
CDACC- What is the name of your active supplementary?	
ACINQ- How much was your last payment?	
ACINQ- May I know the last school you have attended?	


ACINQ- May I have the embossed name on your card?	
ACINQ- What is the name reflected on your card?	
ACINQ- May I ask for your complete billing address?	


Holding Spiel:
May I place the call on hold for ___min, to check your account lang po .

Thank you for patiently waiting po, sorry for the long hold.

- Is there anything else that I can help you with?

- RECAP

Closing Spiel:
Thank you for calling BDO.