Opening Spiels

Hi ! This is Rei from T-Mobile, how may I help you? *(For customers that did not specify the reason for contacting.)

Hi , this is Rei from T-Mobile. I'm happy to help take care of XXXX for you. *(For customers who gave the reason for contacting, mostly used for general assistance/questions.)

Hi , this is Rei from T-Mobile. I'm here to help. Let's partner together to get this resolved. *(For customers who have a lot of concerns/issues. Mostly used for triggered customers.)

TEMP CHECK:

While I got you here, may I know if there is anything else I can help you with aside from this in regards with your bills, account and services?

I want to make sure to provide you all the help needed and give you the best here in T-Mobile.

T-MOBILE BRANDING:

Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today, T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!