Note 2

VAIL TOOLS

1. Customer manager/guest connect logging into customer service 1.open application 2. enter the username and password 3. click login

2. search guests

   1. click customer tab
   2. search name in the search bar,click photo not name
   3. if shows none, click enhance search then fill up and search

3. view guest profile 1.select customer by clicking photo 2. note for the multiple accounts, look for the account with most activity

TABS 1.Customer Profile -contains the guests info 2.Transaction -contains all transaction data in the past 3 seasons -also contains the pass data, allows reissue receipt and allows also upgrade 3.peeks

4.. orders -contains tickets purchase 5.Products -contains the pass purchases, also the benefits EMR 6.Media -allows you to reload pass, print and shipment info -the code, hotlist 7.Contact -additional contact info, resetting email, shipping address and contact number 8.relationship -allows you to add a family member 9. authorization -to check the ROL 10. pass program -for the auto-renew 11. Comment -always leave a comment after every transaction -allows the guest and agent communicate 12. pass eligibility -to check the military pass eligibility 13. credit card -credit card info for primary and payment plan credit cards 14. billing profile -for master billings 15.authentication -assist guest with their email and password logon 16. media partner

Epic Mountain Rewards (EMR) -guest whos eligible for EMR has badge