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Lender Not Listed Call 

**Need of Call:** 
* Calling to obtain renewal information for the policy.

**Resolution (Actions Taken):**
* Unable to assist the lender as they are not listed on the policy.
* Advised the lender to send a Borrower’s Authorization (BA) signed by the insured, so the mortgage information can be updated on the policy.
*Provide the email address where they can send the Borrower’s Authorization 
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Lender Listed Call 

**Need of Call:**
* Calling to obtain renewal information for the policy.

**Resolution (Actions Taken):**
* Assisted the lender, as they are listed on the policy.
* Provided detailed information regarding the policy, including coverage details.
* Uploaded the renewal documents to the website as requested.
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Premium Increase Call 

**Need of Call:**
Called to inquire about the reason for the increase in the renewal premium and to explore options to potentially lower the cost.

**Resolution (Actions Taken):**

* Discussed the details and breakdown of the policy premium with the insured.
* Reviewed and explained all available discounts in detail.
* Determined that no applicable discounts were available on the policy.
* Transfer call to SL2 for further review and assistance.
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Hello Robert,

Thank you for reaching out to Hippo Customer Support. We received your email that you need assistance. May I know how we can assist you?

If you need any further assistance, please don’t hesitate to reach out to us at 800-235-0339. You may also visit our Customer Portal, https://myhippo.com/account/login, to view your policy, access FAQs, and download your policy documents.
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Call Description
**Need of Call:**
* The insured contacted us to request the cancellation of her policy.

**Resolution (Actions Taken):**

* Discussed the policy cancellation request, including the effective date and the reason of the cancellation.
* Successfully processed the cancellation of the policy as requested.


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Refer to Lennar and provided the contact  888-303-0115/ Customerservicegroup@Insurancemail.com/ Waited on the line for 2 minutes then transferred the call