DISPUTE :<

CREATING A DISPUTE ON THE CUSTOMERS ACCOUNT WILL CREDIT THEIR ACCOUNT THE AMOUNT OF THE DISPUTE. A NEW INVOICE WILL NOT BE SENT TO THE CUSTOMER, THEY WILL SE THE ACCOUNT CREDIT ON THEIR NEXT INVOICE.

///// NSF NONE SUFFICIENT FUNDS FEE = $33.00

**TWO TYPES OF DISPUTES

-- FI DISPUTES OR FINANCE--

---DESPUTE THAT WILL BE RESOLVED BY CREATING AN FI CREDIT MEMO (WITHOUT ANY IMPACT TO MATERIAL, QUANTITY,RATE,TAX ETC) THESE DISPUTES APPROVE IN DISPUTE MANAGEMENT ONCE APPROVED THE CREDIT WILL POST AUTOMATICALLY TO THE CUSTOMERS ACCOUNT

---REQUIRE ONE APPROVAL IN DISPUTE MANAGEMENT

---EXAMPLE A CUSTOMER CALLS AND ASK FOR A WAIVER OF LATE FEE

FI- REFUND REQUEST (CREDIT BALANACE & SEC DEP)

FI- REFUND SECURITY DEPOSIT

FI- STATE OF ILLINOIS -ILMPC SALES AND USE TAX REFUND

FI- RETENTION DISCOUNT (PINAGBABAWAL NA DISPUTE FOR RESOLUTIONS TEAM ONLYY)

FI- LATE FEES (CAN ONLY BE DONE TWICE A YEAR PER ACCOUNT) $72.00 ONLY

FI- NSF FEE

FI- GAS LEAK (WE CAN OFFER UP TO $25.00 , ACTION ITEM NEEDED)

FI- OUT OF GAS CREDIT

**--SD DISPUTES OR SALES DISTRIBUTION--

---DISPUTES THAT WILL BE RESOLVED BY CREATING AN SD CREDIT MEMO (WITH AN IMPACT TO MATERIAL,QUANTITY,TAX,ETC.) THERE IS A SINGLE WORKFLOW APPROVAL PROCESS FOR BOTH THE DISPUTE AND CREDIT MEMO

---REQUIRE ONE APPROVAL IN DISPUTE MANAGEMENT

---REQUIRE A CREDIT MEMO REQUEST AFTER APPROVING THE DISPUTE (TO THE BILLING TEAM)

--- EXAMPLE A CUSTOMER CALL TO DISPUTE THE RATE PER GALLON

-SERVICE PACKAGE/SERVICE BILLING --SD RECONNECT CHARGE --DISPUTE ON PARTS/LABOR USED

-PRICE DISPUTES --SD PRICE DISPUTES --SD BOR ERROR(DELIVERY ERROR) --SD METER READ CORRECTION --SD OTHER DELIVERY ERROS

-SD FINAL BILL CHARGE --SD PICK UP TANK SERVICE CHARGEDS DISPUTES --SD PICK UP TERM PUMP OUT AND PICK UP FEES --SDSD PICK UP CREDIT FUEL IN COMPANY OWNED TANKS --SD PICK UP CREDIT FUEL IN CUSTOMER OWNED TANK --SD PUMP OUT CREDIT

-SD ALL FEES --SD HAZMAT --SD FUEL RECOVERY --SD NON PROPANE RELATED FEES --SD WILL CALL CONVENIENCE FEE --SD EARLY TERMINATION FEE

-OTHERS --SD CYLINDER/ TANK RENTAL REVERSAL --SD CYLINDER/TANK RATE AMOUNT DISPUTE