The price of Virgin Media’s Main services may change when any offers expire. In addition to this, the price will increase each April from 1st April 2027. The amount will be: £4 from April's bill 2027 £4 from April's bill 2028 All of your pricing is laid out in the pre-contract information I am about to send you. I will then take you through the detail before you accept that you are happy to proceed. This does not apply to any add-ons you may have selected or any admin charges that may be applicable. Price of add-ons may vary at any time. Add-ons can be removed at any time with 30 days’ notice.

You will shortly receive information via email regarding the package we have discussed today.

• It will cover specifics around the contract you will be entering but we would like you to pay special attention to:​​​​​​Our Broadband honesty statement which covers our minimum speed guarantee and expectations. • The specifics on what your talk plan includes as standard. • The contract details, cooling off period and any early disconnection fee details if applicable.

May I ask which of the following options do you prefer?

1. Send any or all of them out now
2. Prefer to read them within the documentation you receive

cx choose Option 1 : Your services are subjected to a new contract; the new contract will apply to all services on the account (TV, Broadband, Telco). If you choose to leave your contract early or move to an address where Virgin Media is not available you may be subjected to an Early Disconnection Fee. You get a 14 day cooling off period when you sign up to a new contract.

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Your new services are subjected to any existing contract you have previously agreed to. If there is no active contract period, then a 30 days minimum notice period will apply. If you choose to leave your contract early or move to an address where Virgin Media is not available you may be subjected to an Early Disconnection Fee.