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ASK 3 QUESTIONS TO INDENTIFY WHAT IS THE BEST PASS FOR GUEST. WHAT What specific resort you want to visit?How many days do you want to ski?Do you plan to ski during holidays or not?

HOW DO I FOLLOW UP ON THE STATUS OF A PENDING REFUND REQUEST Please call 1-877-895-1297 and reference your existing refund request number to follow up on a pending refund request. All Passes are strictly non-refundable but if you have qualifying events under epic coverage then you can file a claim request for a possible refund to our claims department. I will provide you the contact number so you can call them. 1-877-895-1297

"Guest being transferred from Sedgewick to CSS vice versa"

GUEST ASK FOR REFUNDS I apologize for the inconvenience however our refunds are processed by Sedgewick Dep. They are the only company who is eligible to review, approve and deny your qualifying Epic Coverage event. We do not offer credits or rollovers and submitting a refund request in Sedgewick dep for your qualifying event is our last resort for your concern

IF GUEST WILL ASK REFUND FOR THEIR SEASON PASSES. All Passes are strictly non-refundable but if you have qualifying events under epic coverage then you can file a claim request for a possible refund to our claims department. I will provide you the contact number so you can call them. 1-877-895-1297.

FOR NO LONGER REFUNDS I do apologize but we can no longer provide a refund for your ticket that was purchased mention the date" becasue for 1 day lift tickets it should be on the day of your reservation no later than 5 pm local time.

CANCELATION OF SEASON PASS BY GUEST (SCRIPT) I totally understand that you decided to cancel your season pass however our season pass are non-refundable and non-transferrable unless if you have a Qualifying events you can file a claim for refund to Sedgewick department, you can contact this phone number 877-895-1297. You can also check our websites on epicpass.com under Benefits tab click epic coverage ypu can check that for more information.